29 Questions
When serving soda drinks, how full should you fill the paper cup?
80%
What should you do first when a passenger requests a can?
Open the can carefully
What is the correct procedure for serving sparkling wine?
Serve chilled with no ice cubes, filling half the cup.
How should you serve Chinese tea to a passenger?
Do not leave the tea bag inside the cup
When serving soda drinks, what is the correct amount of ice to add?
Add 2-3 ice cubes.
Which item should be served with a swizzle stick when mixed with milk?
Baileys
Which type of drink requires the server to inquire about adding ice?
Soft drinks such as mineral water, milk, or juice.
How should hot chocolate be prepared in a paper cup?
Pour one sachet and hot water, stir well
What should you proactively add to juice when serving it to a passenger?
Ice
What should be done if a passenger requests a can of soda?
Open the can and provide it with ice cubes.
How full should you fill a glass with red or white wine?
50%
Which cocktail is decorated with both an orange and cherry?
Screwdriver
Which ingredient is not used in a Bloody Mary?
Orange juice
What is the main ingredient in a Red Eye?
Beer
Which cocktail includes 1oz Midori and 1oz Gin?
Midori Gin Fizz
What kind of juice is used in a Screwdriver?
Orange juice
How should sparkling wine be served?
Chilled and without ice cubes
Which cocktail's recipe includes half a cup of beer?
Red Eye
Which cocktail is not decorated with any fruit?
Mojito
How should Brandy be served?
1 oz
Which of the following is a correct service technique for Beer?
Using serving tray to provide the opened can and place a paper cup on its side
What glassware or container should be used to serve Gin?
Tumbler glass or Paper cup
How should Whiskey be served if requested 'Straight'?
1 oz
Which of the following applies to serving Baileys?
Serve with a mixer upon request, and use a swizzle stick
What is the primary serving technique for Sparking Wine?
Pre-chilled and served without ice cubes
To what fullness should (Red/White) Wine be served in a tumbler glass?
70% full
How should Plum Liqueur be served?
50% full of paper cup
What action should you take when serving Baileys and the passenger wishes to have it 'on the rocks'?
Pour the miniature bottle into a cup and add ice
Which alcohol is served during meal service and must be chilled before serving?
Sparking Wine
Study Notes
Beverage Service
- Whiskey Straight: serve 1 oz for "Straight" requester, and 2 oz for "Double" requester
- Whiskey on the rocks: no specific guideline
- Vodka: no specific guideline
- Gin: serve in Tumbler glass or Paper cup
- Whiskey on double: no specific guideline
- Vodka on double: no specific guideline
- Gin on double: no specific guideline
- (Red/White) Wine: serve 70% full of tumbler glass, 50% full of paper cup
- Brandy: serve 1 oz
- Beer: serve using a serving tray, provide the opened can and place a paper cup on its side
- Baileys: inquire if straight or on the rocks, pour a miniature bottle into a cup, prepare as requested
- Sparkling Wine: serve during meal service, chilled before serving, provide without ice cubes
Cocktails & Recipes
- High Ball: 1.5oz Whiskey + Soda Water/Ginger Ale/Sprite + Ice cube
- Whiskey with Water: 1.5oz Whiskey + Water + Ice cube
- Midori Gin Fizz: 1oz Midori + 1oz Gin + Soda water + Ice cube
- Screwdriver: 1.5oz Vodka + Orange juice + Ice cube, decorate with Orange + Cherry
- Red Eye: half cup of Beer + half cup of Tomato juice
- Gin Tonic: 1.5oz Gin + Tonic water + Ice cube, decorate with Lemon slice
- Bloody Mary: 1.5oz Vodka + Tomato juice + Ice cube + 2 or 3 drops Tabasco sauce + Pepper /Salt
- Evergreen Special: 1oz Midori + 1/2 or 1oz Vodka + Ice cube + Sprite or Soda Water, decorate with Orange + Cherry
- Mojito: pre-mixed + ice cube
Service Guide
Beer
- Open the can and provide directly
Wine
- Serve 50% full of tumbler glass
- Sparkling Wine: served during meal service, chilled before serving, provide without ice cubes
Paper Cup
- Use serving tray to provide the opened can and place a paper cup on its side to PAX directly
- Inquire passengers if straight or on the rocks (have it with ice)
- Pour a miniature bottle into a cup, and prepare it as passengers' request
- When passengers request to have it with mixers (e.g. milk), serve it with a swizzle stick
- 50% full of paper cup, 80% full for soft drinks and soda
- Inquire if passengers want to add some ice for juice
- Add some ice proactively
- If PAX request a can, open the can carefully and provide with cup and ice cubes
Other Beverages
- Soft drinks: 80% full, inquire if passengers want to add some ice
- Soda drinks: add 2-3 ice cubes then pour till 80% full, if PAX request a can, open the can carefully and provide with ice cubes
- Hot beverage: pour one sachet and hot water (about 80% full) into a paper cup and stir well, keep the cup rim clean, leave the swizzle stick inside the paper cup
- Chinese tea: serve to passenger without leaving tea bag inside the cup
Identify the correct cup and glass for serving different types of beverages, including alcohol and drinks. Learn about the service techniques and etiquette for each type of drink.
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