Culture and Communication

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Questions and Answers

A multinational team is struggling to collaborate because members have different expectations regarding hierarchy and decision-making. Which of Hofstede's cultural dimensions is most likely at the root of this issue?

  • Masculinity vs. Femininity (MAS)
  • Individualism vs. Collectivism (IDV)
  • Uncertainty Avoidance Index (UAI)
  • Power Distance Index (PDI) (correct)

In a negotiation, a person from a culture that values long-term orientation (LTO) is likely to prioritize which of the following?

  • Adherence to established traditions and norms
  • Expressing national pride and cultural identity
  • Building lasting relationships and future benefits (correct)
  • Immediate gains and quick results

A public service announcement uses alarming statistics and graphic images to discourage smoking. Which genre of language is primarily being employed?

  • Language of Aesthetic
  • Language of Persuasion (correct)
  • Language of Narration
  • Language of Information

Which of the following scenarios best exemplifies the function of nonverbal communication as 'contradiction'?

<p>Saying 'I'm fine' with a sarcastic tone and rolling eyes. (C)</p> Signup and view all the answers

A company is expanding its operations into a country with a high Uncertainty Avoidance Index (UAI). Which of the following strategies would be most effective in managing the transition?

<p>Establishing clear, detailed procedures and minimizing ambiguity. (C)</p> Signup and view all the answers

In intercultural communication, what is the main focus of a culture-general approach?

<p>Focusing on universal similarities across different cultures (B)</p> Signup and view all the answers

In a formal business letter, which closing is most appropriate to maintain a professional language register?

<p>Sincerely, (B)</p> Signup and view all the answers

A team member from a highly individualistic culture is likely to be most motivated by which of the following?

<p>Opportunities for personal advancement and recognition (A)</p> Signup and view all the answers

A company's dress code policy falls under which component of culture?

<p>Non-Material Culture (D)</p> Signup and view all the answers

During a presentation, if the speaker uses anecdotes and personal stories to connect with the audience, which language style are they employing?

<p>Artistic Language (Informal Style) (B)</p> Signup and view all the answers

Which of the following nonverbal cues falls under the category of 'chronemics'?

<p>Arriving late to a meeting without explanation (A)</p> Signup and view all the answers

A group of friends is having a relaxed conversation at a coffee shop, using slang and humor. Which language register are they most likely using?

<p>Casual Register (A)</p> Signup and view all the answers

Which of Hofstede's cultural dimensions is most closely associated with a society's tolerance for ambiguity and unstructured situations?

<p>Uncertainty Avoidance Index (UAI) (D)</p> Signup and view all the answers

Which of the following examples best illustrates the 'reinforcement' function of nonverbal communication?

<p>Giving a thumbs-up while saying 'Good job!' (A)</p> Signup and view all the answers

A museum exhibit featuring artifacts and historical documents primarily employs which genre of language?

<p>Language of Information (D)</p> Signup and view all the answers

What is a key characteristic of formal writing style?

<p>Impersonal tone and objective language (D)</p> Signup and view all the answers

If someone intentionally avoids physical touch during interactions due to cultural norms, which type of nonverbal communication are they primarily utilizing?

<p>Haptics (A)</p> Signup and view all the answers

Which of the following accurately describes the 'hedged' characteristic of formal writing?

<p>Using cautious language to avoid making definitive claims (D)</p> Signup and view all the answers

A society that values cooperation, modesty, and caring for the weak would be considered:

<p>Feminine (A)</p> Signup and view all the answers

The phrase “The judge sentenced the defendant to five years in prison” belongs to which genre of language?

<p>Language of Information (B)</p> Signup and view all the answers

Flashcards

Culture

Beliefs, values, behavior, and material objects that define a way of life for a group of people.

Material Culture

Physical objects, resources, and spaces that people use to define their culture.

Non-Material Culture

Ideas, beliefs, values, rules, and norms that shape a culture.

Intercultural Communication

The exchange of information between individuals from different cultural backgrounds.

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Culture-Specific

Understanding one specific culture in great detail.

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Culture-General

Focusing on similarities that are common across different cultures.

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Power Distance Index (PDI)

Measures the extent to which a society accepts unequal distribution of power.

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Individualism vs. Collectivism

Emphasis on personal achievement and independence versus loyalty and shared responsibility

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Masculinity vs. Femininity

Values competition, achievement, and success, versus relationships, cooperation, and quality of life.

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Uncertainty Avoidance Index (UAI)

A culture's preference for structured situations and rules compared to openness and flexibility.

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Long-Term vs. Short-Term Orientation (LTO)

Focus on long-term planning, persistence, and education, versus traditions and immediate stability.

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Indulgence vs. Restraint (IVR)

A culture that encourages freedom, enjoyment, and personal happiness, versus self-discipline and strict social norms.

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Physical Appearance

How your appearance can communicate messages.

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Proxemics

The use of space and physical distance to communicate.

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Kinesics

Communication through body movements and gestures.

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Haptics

Role of touch and physical contact in communication.

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Chronemics

How the use of time affects communication.

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Oculesics

How eye contact and eye movements affect communication.

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Static/Frozen Register

Fixed and unchanging language, such as oaths or laws.

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Characteristics of Formal Writing

Impersonal style using logical organization and nominalization.

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Study Notes

Culture

  • Culture encompasses the beliefs, values, behaviors, and material objects that shape a way of life.
  • Material culture includes physical objects like homes, schools, and places of worship.
  • Non-material culture includes ideas, beliefs, values, rules, norms, and institutions.

Intercultural Communication

  • Intercultural communication is the exchange of information between people from different cultures.
  • Cultural communication focuses on what a group shares and how it differs from others.
  • Personal communication involves individual differences within a group.
  • Universal communication involves similarities across all human cultures.

Cultural Perspectives

  • Culture-specific perspectives involve an in-depth understanding of one culture, exemplified by "Po" and "Opo" in the Philippines, and bowing in Japan.
  • Culture-general perspectives focus on similarities across cultures, like respecting elders in both Asia and Europe.

Hofstede’s Cultural Dimensions

  • There are six cultural dimensions.

Power Distance Index (PDI)

  • The Power Distance Index (PDI) measures the acceptance of inequality in society.
  • High PDI indicates a society that accepts hierarchy and unequal power distribution.
  • Low PDI indicates a society that values equality and power-sharing.

Individualism vs. Collectivism (IDV)

  • Individualism emphasizes independence, personal achievements, and privacy.
  • Collectivism emphasizes loyalty to a group and shared responsibilities.

Masculinity vs. Femininity (MAS)

  • Masculine societies value competition, success, and achievement.
  • Feminine societies emphasize relationships, cooperation, and quality of life.

Uncertainty Avoidance Index (UAI)

  • High UAI indicates a preference for rules, structure, and predictability.
  • Low UAI indicates openness to change, risk-taking, and flexibility.

Long-Term vs. Short-Term Orientation (LTO)

  • Long-term orientation values persistence, education, and pragmatism.
  • Short-term orientation emphasizes traditions, national pride, and immediate stability.

Indulgence vs. Restraint (IVR)

  • Indulgence encourages enjoyment, freedom, and personal happiness.
  • Restraint values self-discipline, social norms, and rigid behavior.

Nonverbal Communication

  • Physical appearance conveys messages through how one looks.
  • Proxemics involves the use of space and distance.
  • Kinesics involves body movement and gestures.
  • Haptics involves the role of touch.
  • Chronemics involves time’s influence on communication.
  • Oculesics concerns eye contact and movement.
  • Colorics is the impact of color on perception.
  • Paralanguage involves nonverbal vocal cues.
  • Olfactics is the influence of smell.
  • Objectics concerns how objects communicate.
  • Gustorics concerns how taste conveys meaning.

Functions of Nonverbal Communication

  • Reinforcement supports verbal messages, like giving a thumbs up.
  • Substitution replaces verbal speech, like waving goodbye.
  • Contradiction occurs when verbal and nonverbal messages don’t match, like rolling eyes while agreeing.
  • Accentuation emphasizes a verbal message, like raising one's voice when angry.
  • Regulation controls the flow of conversation, like raising a hand to speak.

Language Register

  • Language register is driven by Audience, Topic, Purpose, and Location.
  • Language register is defined as the purpose of communication in a specific situation.

Types of Language Register

  • Static/Frozen Register is fixed and unchanging, as seen in the Pledge of Allegiance, marriage vows, and laws.
  • Formal Register is used in structured, official settings, such as speeches, sermons, and court rulings.
  • Consultative Register involves professional and structured discourse, as in doctor-patient, teacher-student, and lawyer-client conversations.
  • Casual Register is informal language used with friends or peers, such as in chats, emails, and blogs.
  • Intimate Register is private communication with close family or significant others, as in conversations between spouses, siblings, or parents and children.
  • Moving between adjacent registers is natural, but skipping multiple levels may seem inappropriate.

Genre

  • Genre is defined as language conventions used for specific purposes (inform, persuade, influence, or actuate behavior).

Distinct Language Genres

  • Language of Information relays facts and details; an example is news reports.
  • Language of Persuasion attempts to influence someone but allows choice; for example, "Strict safety protocols must be followed to flatten the curve."
  • Language of Argumentation seeks to impose a viewpoint without choice; for example, "Smoking should be banned in all places to protect public health."
  • Language of Narration/Description tells a story with detailed descriptions, as in novels, storytelling, and history books.
  • Language of Aesthetic focuses on emotions and feelings, as in poems and song lyrics.

Language Style

  • Language style is a technique used in presenting communication.

Types of Style

  • Plain Language (Formal Style) uses clear, factual statements, such as "Acid rain lowers pH levels, causing damage to structures."
  • Artistic Language (Informal Style) uses figurative language and creativity, such as "Like a spinning wheel, acid rain falls from poisoned clouds."

Formal Vs. Informal Writing

  • Informal: "Sorry, I can’t make it." Formal: "I am afraid I will not be able to attend."
  • Informal: "See you next week!" Formal: "I look forward to meeting you next week."

Characteristics of Formal Writing

  • Impersonal writing avoids emotions and personal pronouns.
  • Structured writing uses logical organization and nominalization which turns verbs into nouns, such as "crucifixion" from "to crucify" and "anger" from "angry".
  • Hedged writing uses cautious language to avoid strong opinions, such as "Perhaps, this may be the best solution."

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