30 Questions
Which of the following is not listed as a top soft skill that gets you hired in 2018?
Adaptability
What is one of the key learning outcomes for students after the lesson?
Understanding the elements of professionalism
What is the art and process of creating and sharing ideas known as?
Communication
Which topic is not covered in the content of the lesson?
Marketing strategies
What is listed as the second top soft skill that gets you hired in 2018?
Communication
What is the seventh content topic in the lesson?
Ethics in communication
What is the first content topic in the lesson?
The importance of communication in business
What does effective communication lead to in the workplace?
A stronger sense of trust, closer ties with communities, and better financial results
What are the elements of communication?
Principles for spoken and written words, tone of voice, and body language
What does professionalism entail?
Being dependable, ethical, respectful, and a team player
What shapes communication according to the text?
Individual perceptions, influenced by past experiences, prejudices, feelings, and environment
What do effective cross-cultural communication require?
Cultural literacy and understanding differences in communication norms
What is the focus of communication according to the text?
What the receiver understands, not just what the sender says
What do building strong nonverbal skills involve?
Maintaining eye contact, using posture to show interest, and appreciating the power of appearance
Which cultural dimension impacts language use and reliance on nonverbal cues for meaning?
Tolerance of uncertainty
What does cultural intelligence (CQ) encompass?
Cognitive, physical, and emotional/motivational aspects
What is an example of unethical communication?
Plagiarism
What are the ethical guidelines for communication?
Utilitarian, rights, fairness, common-good, and virtue approaches
What criteria are important for effective messages?
Clarity, completeness, correctness, time-saving, and building goodwill
What aspects are encompassed by cultural dimensions?
Tolerance of uncertainty, masculinity/femininity, future orientation, and indulgence/restraint
What is emphasized in individualistic cultures?
Personal and family interests over social concerns
What are some key principles of workplace etiquette according to the text?
Respecting other people's time and personal space
What is a key aspect of telephone etiquette mentioned in the text?
Conveying a positive, professional attitude when answering the phone
What is a 'DON'T' in mobile device etiquette according to the text?
Talking loudly in open offices or public places
What is a guideline for online etiquette as per the text?
Avoiding personal attacks
What are some key elements of professionalism mentioned in the text?
Dressing appropriately for the situation and paying close attention to cleanliness
What is a key guideline for mobile device etiquette according to the text?
Making or taking unnecessary personal calls at work
What is a key aspect of workplace etiquette mentioned in the text?
Avoid eating at your desk
What is a 'DON'T' in mobile device etiquette according to the text?
Talking on your phone right next to someone else
What is a guideline for online etiquette as per the text?
Avoiding personal attacks
Study Notes
Intercultural Communication and Ethical Communication
- Individualistic cultures prioritize personal and family interests over social concerns, while collectivist cultures prioritize group loyalty.
- Cultural dimensions include tolerance of uncertainty, masculinity/femininity, future orientation, and indulgence/restraint.
- High vs low context culture impacts language use and reliance on nonverbal cues for meaning.
- Stages of intercultural sensitivity include adapting to local customs and avoiding ethnocentrism and stereotyping.
- Cultural intelligence (CQ) encompasses cognitive, physical, and emotional/motivational aspects.
- Ethical communication includes providing all relevant information truthfully and avoiding deception.
- Examples of unethical communication include plagiarism, selective misquoting, and privacy violations.
- Ethical guidelines for communication include the utilitarian, rights, fairness, common-good, and virtue approaches.
- Cases to solve involve responding to praise, keeping confidential information, and ethical choices related to honesty and integrity.
- Criteria for effective messages include clarity, completeness, correctness, time-saving, and building goodwill.
- Understanding and analyzing communication situations involve considering stakeholders, message necessity, channels, content, and delivery.
- Effective communicators possess a wide range of behaviors, empathy, cognitive complexity, and a commitment to relationships.
Test your knowledge of intercultural communication and ethical communication with this quiz. Explore topics such as cultural dimensions, ethical guidelines, and effective communication behaviors. Gain insights into cultural intelligence and ethical decision-making in communication scenarios.
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