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Questions and Answers

Which of the following is not listed as a top soft skill that gets you hired in 2018?

Leadership
Time management
Communication
Adaptability (correct)

What is one of the key learning outcomes for students after the lesson?

Learning coding languages
Understanding the elements of professionalism (correct)
Mastering time management
Developing leadership skills

What is the art and process of creating and sharing ideas known as?

Leadership
Time management
Communication (correct)
Collaboration

Which topic is not covered in the content of the lesson?

Marketing strategies (C) Signup and view all the answers

What is listed as the second top soft skill that gets you hired in 2018?

Communication (B) Signup and view all the answers

What is the seventh content topic in the lesson?

Ethics in communication (A) Signup and view all the answers

What is the first content topic in the lesson?

The importance of communication in business (B) Signup and view all the answers

What does effective communication lead to in the workplace?

A stronger sense of trust, closer ties with communities, and better financial results (C) Signup and view all the answers

What are the elements of communication?

Principles for spoken and written words, tone of voice, and body language (C) Signup and view all the answers

What does professionalism entail?

Being dependable, ethical, respectful, and a team player (A) Signup and view all the answers

What shapes communication according to the text?

Individual perceptions, influenced by past experiences, prejudices, feelings, and environment (B) Signup and view all the answers

What do effective cross-cultural communication require?

Cultural literacy and understanding differences in communication norms (D) Signup and view all the answers

What is the focus of communication according to the text?

What the receiver understands, not just what the sender says (B) Signup and view all the answers

What do building strong nonverbal skills involve?

Maintaining eye contact, using posture to show interest, and appreciating the power of appearance (B) Signup and view all the answers

Which cultural dimension impacts language use and reliance on nonverbal cues for meaning?

Tolerance of uncertainty (A) Signup and view all the answers

What does cultural intelligence (CQ) encompass?

Cognitive, physical, and emotional/motivational aspects (D) Signup and view all the answers

What is an example of unethical communication?

Plagiarism (A) Signup and view all the answers

What are the ethical guidelines for communication?

Utilitarian, rights, fairness, common-good, and virtue approaches (A) Signup and view all the answers

What criteria are important for effective messages?

Clarity, completeness, correctness, time-saving, and building goodwill (C) Signup and view all the answers

What aspects are encompassed by cultural dimensions?

Tolerance of uncertainty, masculinity/femininity, future orientation, and indulgence/restraint (C) Signup and view all the answers

What is emphasized in individualistic cultures?

Personal and family interests over social concerns (C) Signup and view all the answers

What are some key principles of workplace etiquette according to the text?

Respecting other people's time and personal space (B) Signup and view all the answers

What is a key aspect of telephone etiquette mentioned in the text?

Conveying a positive, professional attitude when answering the phone (D) Signup and view all the answers

What is a 'DON'T' in mobile device etiquette according to the text?

Talking loudly in open offices or public places (C) Signup and view all the answers

What is a guideline for online etiquette as per the text?

Avoiding personal attacks (B) Signup and view all the answers

What are some key elements of professionalism mentioned in the text?

Dressing appropriately for the situation and paying close attention to cleanliness (B) Signup and view all the answers

What is a key guideline for mobile device etiquette according to the text?

Making or taking unnecessary personal calls at work (D) Signup and view all the answers

What is a key aspect of workplace etiquette mentioned in the text?

Avoid eating at your desk (B) Signup and view all the answers

What is a 'DON'T' in mobile device etiquette according to the text?

Talking on your phone right next to someone else (A) Signup and view all the answers

What is a guideline for online etiquette as per the text?

Avoiding personal attacks (A) Signup and view all the answers

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Study Notes

Intercultural Communication and Ethical Communication

Individualistic cultures prioritize personal and family interests over social concerns, while collectivist cultures prioritize group loyalty.
Cultural dimensions include tolerance of uncertainty, masculinity/femininity, future orientation, and indulgence/restraint.
High vs low context culture impacts language use and reliance on nonverbal cues for meaning.
Stages of intercultural sensitivity include adapting to local customs and avoiding ethnocentrism and stereotyping.
Cultural intelligence (CQ) encompasses cognitive, physical, and emotional/motivational aspects.
Ethical communication includes providing all relevant information truthfully and avoiding deception.
Examples of unethical communication include plagiarism, selective misquoting, and privacy violations.
Ethical guidelines for communication include the utilitarian, rights, fairness, common-good, and virtue approaches.
Cases to solve involve responding to praise, keeping confidential information, and ethical choices related to honesty and integrity.
Criteria for effective messages include clarity, completeness, correctness, time-saving, and building goodwill.
Understanding and analyzing communication situations involve considering stakeholders, message necessity, channels, content, and delivery.
Effective communicators possess a wide range of behaviors, empathy, cognitive complexity, and a commitment to relationships.