CRM Implementation Quiz
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Questions and Answers

Which of the following is NOT a possible component of implementing a CRM approach?

  • Social media marketing (correct)
  • Employee training
  • Data analysis
  • Customer segmentation

Which of the following is a potential benefit of implementing a CRM approach?

  • Increased customer satisfaction (correct)
  • Decreased employee morale
  • Higher production costs
  • Lower customer retention

What is one key element of a successful CRM approach implementation?

  • Lack of customer feedback
  • Employee turnover
  • Technology integration (correct)
  • Inconsistent communication

Which of the following is a possible component of implementing a CRM approach?

<p>Conducting market research (C)</p> Signup and view all the answers

What is one key benefit of implementing a CRM approach?

<p>Increased customer loyalty (D)</p> Signup and view all the answers

Which of the following is NOT a possible component of implementing a CRM approach?

<p>Increasing marketing budget (D)</p> Signup and view all the answers

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