Critical Thinking and Barriers

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Questions and Answers

What is a reason people fear change?

  • It brings new opportunities
  • It threatens them (correct)
  • It is a slow process
  • It is a natural part of life

What is an attribute of close-mindedness?

  • Questioning the status quo
  • Welcoming new ideas
  • Resisting changes that make life more difficult (correct)
  • Working hard to achieve the team's goal

What is the first step in the five-step problem-solving process?

  • Put the solution into effect and monitor the results
  • Choose a solution and plan its implementation
  • Analyze and explore the alternatives
  • Define the problem (correct)

What is one of the four planning and scheduling problems?

<p>Materials (B)</p> Signup and view all the answers

What should you do when new information about an issue does not fit with what you already know?

<p>Question it and try to separate fact from fiction (A)</p> Signup and view all the answers

What is the final step in the five-step problem-solving process?

<p>Evaluate the final result (A)</p> Signup and view all the answers

What is a key aspect of resolving conflicts with coworkers?

<p>Being clear, rational, respectful, and open-minded (D)</p> Signup and view all the answers

Why do conflicts arise between coworkers?

<p>Due to differences in personality, appearance, culture, or age (A)</p> Signup and view all the answers

What should you do when a disagreement is getting out of hand?

<p>Walk away, explaining that you need some time to think through the situation (C)</p> Signup and view all the answers

What is the meaning of being 'tactful' in conflict resolution?

<p>Being aware of the effects of your statements and actions on others (B)</p> Signup and view all the answers

What should you avoid doing when in conflict with a supervisor?

<p>Accusing or threatening the supervisor (D)</p> Signup and view all the answers

What is the goal of resolving conflicts with coworkers?

<p>Reaching a compromise that works for everyone (D)</p> Signup and view all the answers

What should you do when resolving conflicts with coworkers?

<p>Respect the people you disagree with (C)</p> Signup and view all the answers

What is an important step in resolving conflicts with coworkers?

<p>Admitting to each other that there is a conflict (B)</p> Signup and view all the answers

What is the most important aspect of a person's ability to do their job?

<p>Work habits that are the foundation of a person's ability (C)</p> Signup and view all the answers

What is the definition of absenteeism?

<p>When a worker consistently fails to show up for work at all (C)</p> Signup and view all the answers

What are the two most common problems supervisors face on the job?

<p>Tardiness and absenteeism (B)</p> Signup and view all the answers

What is the definition of initiative?

<p>The ability to work without constant supervision and solve problems independently (D)</p> Signup and view all the answers

What is true about people with a strong work ethic?

<p>They are rarely late or absent (D)</p> Signup and view all the answers

What is the definition of tardiness?

<p>When a worker habitually shows up late to work (D)</p> Signup and view all the answers

What is the likely outcome when a material not specified in the contract documents needs to be substituted for another type?

<p>It will need to pass through an approval process (A)</p> Signup and view all the answers

What is the importance of making a good first impression?

<p>It is hard to change and makes a lasting impact (C)</p> Signup and view all the answers

What does a firm and sincere handshake indicate about a person?

<p>Their character and personality (B)</p> Signup and view all the answers

What is an important aspect of personal habits in the workplace?

<p>Being dependable (B)</p> Signup and view all the answers

What is a key component of professionalism in the workplace?

<p>Having integrity and work appropriate manners (B)</p> Signup and view all the answers

What is an important aspect of work ethic?

<p>Enjoying working and always trying to do your best (B)</p> Signup and view all the answers

What is an important aspect of self-presentation in the workplace?

<p>Following the company's dress code (B)</p> Signup and view all the answers

What is an important aspect of being a team player in the workplace?

<p>Offering to pitch in and help whenever you can (D)</p> Signup and view all the answers

What is constructive criticism intended to do?

<p>Help someone correct mistakes or improve actions (B)</p> Signup and view all the answers

What should you do when receiving destructive criticism?

<p>Report it to your supervisor immediately (B)</p> Signup and view all the answers

What is harassment based on?

<p>Any of the above (C)</p> Signup and view all the answers

What is bullying characterized by?

<p>Unwanted, aggressive behavior (B)</p> Signup and view all the answers

What should you do if you experience sexual harassment?

<p>Report it to your supervisor immediately (D)</p> Signup and view all the answers

Who can be a bully?

<p>Either individuals or groups (D)</p> Signup and view all the answers

What is sexual harassment an example of?

<p>All of the above (D)</p> Signup and view all the answers

Why do bullies often target certain individuals?

<p>Because they appear to be a threat to them (B)</p> Signup and view all the answers

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Study Notes

Critical Thinking and Barriers

  • People fear change when they feel it threatens them.
  • Having an open mind does not prevent the solution of problems.
  • In critical thinking, if new information received about an issue does not fit with what you already know, question it and try to separate fact from fiction.
  • The five-step problem-solving process includes:
    • Defining the problem
    • Analyzing and exploring alternatives
    • Choosing a solution and planning its implementation
    • Putting the solution into effect and monitoring the results
    • Evaluating the final result

Planning and Scheduling Problems

  • Four common planning and scheduling problems include:
    • Materials
    • Equipment
    • Tools
    • Labor

Conflict Resolution

  • Conflicts between you and coworkers can arise because of:
    • Disagreements over work habits
    • Different attitudes about the job or the company
    • Differences in personality, appearance, culture, or age
    • Distractions caused by problems at home
  • Conflicts between you and your supervisor can arise because of:
    • Disagreements over workload
    • Lateness or absenteeism
    • Criticism of mistakes and inefficiencies
  • When conflict arises, be tactful, do not accuse or embarrass the person, and never let a disagreement or conflict affect job performance, team morale, or site safety.
  • If a disagreement is getting out of hand, think before you react, walk away, and explain that you need some time to think through the situation.
  • To resolve conflicts with coworkers, respect the people you disagree with, be clear, rational, respectful, and open-minded at all times.

Personal and Social Skills

  • Personal habits and work ethic make powerful impressions.
  • Self-presentation is the way a person dresses, speaks, acts, and interacts with others.
  • Work ethic is the foundation of a person's ability to do their job.
  • A firm and sincere handshake has long been considered an indicator of a person's character and personality.
  • First impressions are hard to change, so make sure that the first impression you make is a good one.
  • Personal habits that are important include:
    • Being dependable
    • Having organizational skills
    • Being technically qualified to perform duties
    • Honesty
    • Professionalism and company confidentiality
    • Following company dress code requirements
  • Having a strong work ethic means that you enjoy working and always try to do your best on each task.

Social Issues in the Workplace

  • Social issues in the workplace include:
    • Harassment or bullying
    • Stress
    • Drug and alcohol abuse
  • Harassment is a type of discrimination that can be based on race, age, disabilities, sex, religion, cultural issues, health, or language barriers.
  • Bullying is unwanted, aggressive behavior that involves a real or perceived power imbalance.
  • Sexual harassment is a type of discrimination that results from unwelcome sexual advances, requests for sexual favors, or other verbal or physical behavior with sexual overtones.

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