36 Questions
What is a reason people fear change?
It threatens them
What is an attribute of close-mindedness?
Resisting changes that make life more difficult
What is the first step in the five-step problem-solving process?
Define the problem
What is one of the four planning and scheduling problems?
Materials
What should you do when new information about an issue does not fit with what you already know?
Question it and try to separate fact from fiction
What is the final step in the five-step problem-solving process?
Evaluate the final result
What is a key aspect of resolving conflicts with coworkers?
Being clear, rational, respectful, and open-minded
Why do conflicts arise between coworkers?
Due to differences in personality, appearance, culture, or age
What should you do when a disagreement is getting out of hand?
Walk away, explaining that you need some time to think through the situation
What is the meaning of being 'tactful' in conflict resolution?
Being aware of the effects of your statements and actions on others
What should you avoid doing when in conflict with a supervisor?
Accusing or threatening the supervisor
What is the goal of resolving conflicts with coworkers?
Reaching a compromise that works for everyone
What should you do when resolving conflicts with coworkers?
Respect the people you disagree with
What is an important step in resolving conflicts with coworkers?
Admitting to each other that there is a conflict
What is the most important aspect of a person's ability to do their job?
Work habits that are the foundation of a person's ability
What is the definition of absenteeism?
When a worker consistently fails to show up for work at all
What are the two most common problems supervisors face on the job?
Tardiness and absenteeism
What is the definition of initiative?
The ability to work without constant supervision and solve problems independently
What is true about people with a strong work ethic?
They are rarely late or absent
What is the definition of tardiness?
When a worker habitually shows up late to work
What is the likely outcome when a material not specified in the contract documents needs to be substituted for another type?
It will need to pass through an approval process
What is the importance of making a good first impression?
It is hard to change and makes a lasting impact
What does a firm and sincere handshake indicate about a person?
Their character and personality
What is an important aspect of personal habits in the workplace?
Being dependable
What is a key component of professionalism in the workplace?
Having integrity and work appropriate manners
What is an important aspect of work ethic?
Enjoying working and always trying to do your best
What is an important aspect of self-presentation in the workplace?
Following the company's dress code
What is an important aspect of being a team player in the workplace?
Offering to pitch in and help whenever you can
What is constructive criticism intended to do?
Help someone correct mistakes or improve actions
What should you do when receiving destructive criticism?
Report it to your supervisor immediately
What is harassment based on?
Any of the above
What is bullying characterized by?
Unwanted, aggressive behavior
What should you do if you experience sexual harassment?
Report it to your supervisor immediately
Who can be a bully?
Either individuals or groups
What is sexual harassment an example of?
All of the above
Why do bullies often target certain individuals?
Because they appear to be a threat to them
Study Notes
Critical Thinking and Barriers
- People fear change when they feel it threatens them.
- Having an open mind does not prevent the solution of problems.
- In critical thinking, if new information received about an issue does not fit with what you already know, question it and try to separate fact from fiction.
- The five-step problem-solving process includes:
- Defining the problem
- Analyzing and exploring alternatives
- Choosing a solution and planning its implementation
- Putting the solution into effect and monitoring the results
- Evaluating the final result
Planning and Scheduling Problems
- Four common planning and scheduling problems include:
- Materials
- Equipment
- Tools
- Labor
Conflict Resolution
- Conflicts between you and coworkers can arise because of:
- Disagreements over work habits
- Different attitudes about the job or the company
- Differences in personality, appearance, culture, or age
- Distractions caused by problems at home
- Conflicts between you and your supervisor can arise because of:
- Disagreements over workload
- Lateness or absenteeism
- Criticism of mistakes and inefficiencies
- When conflict arises, be tactful, do not accuse or embarrass the person, and never let a disagreement or conflict affect job performance, team morale, or site safety.
- If a disagreement is getting out of hand, think before you react, walk away, and explain that you need some time to think through the situation.
- To resolve conflicts with coworkers, respect the people you disagree with, be clear, rational, respectful, and open-minded at all times.
Personal and Social Skills
- Personal habits and work ethic make powerful impressions.
- Self-presentation is the way a person dresses, speaks, acts, and interacts with others.
- Work ethic is the foundation of a person's ability to do their job.
- A firm and sincere handshake has long been considered an indicator of a person's character and personality.
- First impressions are hard to change, so make sure that the first impression you make is a good one.
- Personal habits that are important include:
- Being dependable
- Having organizational skills
- Being technically qualified to perform duties
- Honesty
- Professionalism and company confidentiality
- Following company dress code requirements
- Having a strong work ethic means that you enjoy working and always try to do your best on each task.
Social Issues in the Workplace
- Social issues in the workplace include:
- Harassment or bullying
- Stress
- Drug and alcohol abuse
- Harassment is a type of discrimination that can be based on race, age, disabilities, sex, religion, cultural issues, health, or language barriers.
- Bullying is unwanted, aggressive behavior that involves a real or perceived power imbalance.
- Sexual harassment is a type of discrimination that results from unwelcome sexual advances, requests for sexual favors, or other verbal or physical behavior with sexual overtones.
This quiz covers critical thinking and barriers, including conflicts, fear of change, and close-mindedness. It also tests your understanding of evaluating information and resisting changes.
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