Critical Thinking and Barriers
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Questions and Answers

What is a reason people fear change?

  • It brings new opportunities
  • It threatens them (correct)
  • It is a slow process
  • It is a natural part of life

    • What is an attribute of close-mindedness?

  • Questioning the status quo
  • Welcoming new ideas
  • Resisting changes that make life more difficult (correct)
  • Working hard to achieve the team's goal

    • What is the first step in the five-step problem-solving process?

  • Put the solution into effect and monitor the results
  • Choose a solution and plan its implementation
  • Analyze and explore the alternatives
  • Define the problem (correct)

    • What is one of the four planning and scheduling problems?

    <p>Materials</p> Signup and view all the answers

    What should you do when new information about an issue does not fit with what you already know?

    <p>Question it and try to separate fact from fiction</p> Signup and view all the answers

    What is the final step in the five-step problem-solving process?

    <p>Evaluate the final result</p> Signup and view all the answers

    What is a key aspect of resolving conflicts with coworkers?

    <p>Being clear, rational, respectful, and open-minded</p> Signup and view all the answers

    Why do conflicts arise between coworkers?

    <p>Due to differences in personality, appearance, culture, or age</p> Signup and view all the answers

    What should you do when a disagreement is getting out of hand?

    <p>Walk away, explaining that you need some time to think through the situation</p> Signup and view all the answers

    What is the meaning of being 'tactful' in conflict resolution?

    <p>Being aware of the effects of your statements and actions on others</p> Signup and view all the answers

    What should you avoid doing when in conflict with a supervisor?

    <p>Accusing or threatening the supervisor</p> Signup and view all the answers

    What is the goal of resolving conflicts with coworkers?

    <p>Reaching a compromise that works for everyone</p> Signup and view all the answers

    What should you do when resolving conflicts with coworkers?

    <p>Respect the people you disagree with</p> Signup and view all the answers

    What is an important step in resolving conflicts with coworkers?

    <p>Admitting to each other that there is a conflict</p> Signup and view all the answers

    What is the most important aspect of a person's ability to do their job?

    <p>Work habits that are the foundation of a person's ability</p> Signup and view all the answers

    What is the definition of absenteeism?

    <p>When a worker consistently fails to show up for work at all</p> Signup and view all the answers

    What are the two most common problems supervisors face on the job?

    <p>Tardiness and absenteeism</p> Signup and view all the answers

    What is the definition of initiative?

    <p>The ability to work without constant supervision and solve problems independently</p> Signup and view all the answers

    What is true about people with a strong work ethic?

    <p>They are rarely late or absent</p> Signup and view all the answers

    What is the definition of tardiness?

    <p>When a worker habitually shows up late to work</p> Signup and view all the answers

    What is the likely outcome when a material not specified in the contract documents needs to be substituted for another type?

    <p>It will need to pass through an approval process</p> Signup and view all the answers

    What is the importance of making a good first impression?

    <p>It is hard to change and makes a lasting impact</p> Signup and view all the answers

    What does a firm and sincere handshake indicate about a person?

    <p>Their character and personality</p> Signup and view all the answers

    What is an important aspect of personal habits in the workplace?

    <p>Being dependable</p> Signup and view all the answers

    What is a key component of professionalism in the workplace?

    <p>Having integrity and work appropriate manners</p> Signup and view all the answers

    What is an important aspect of work ethic?

    <p>Enjoying working and always trying to do your best</p> Signup and view all the answers

    What is an important aspect of self-presentation in the workplace?

    <p>Following the company's dress code</p> Signup and view all the answers

    What is an important aspect of being a team player in the workplace?

    <p>Offering to pitch in and help whenever you can</p> Signup and view all the answers

    What is constructive criticism intended to do?

    <p>Help someone correct mistakes or improve actions</p> Signup and view all the answers

    What should you do when receiving destructive criticism?

    <p>Report it to your supervisor immediately</p> Signup and view all the answers

    What is harassment based on?

    <p>Any of the above</p> Signup and view all the answers

    What is bullying characterized by?

    <p>Unwanted, aggressive behavior</p> Signup and view all the answers

    What should you do if you experience sexual harassment?

    <p>Report it to your supervisor immediately</p> Signup and view all the answers

    Who can be a bully?

    <p>Either individuals or groups</p> Signup and view all the answers

    What is sexual harassment an example of?

    <p>All of the above</p> Signup and view all the answers

    Why do bullies often target certain individuals?

    <p>Because they appear to be a threat to them</p> Signup and view all the answers

    Study Notes

    Critical Thinking and Barriers

    • People fear change when they feel it threatens them.
    • Having an open mind does not prevent the solution of problems.
    • In critical thinking, if new information received about an issue does not fit with what you already know, question it and try to separate fact from fiction.
    • The five-step problem-solving process includes:
      • Defining the problem
      • Analyzing and exploring alternatives
      • Choosing a solution and planning its implementation
      • Putting the solution into effect and monitoring the results
      • Evaluating the final result

    Planning and Scheduling Problems

    • Four common planning and scheduling problems include:
      • Materials
      • Equipment
      • Tools
      • Labor

    Conflict Resolution

    • Conflicts between you and coworkers can arise because of:
      • Disagreements over work habits
      • Different attitudes about the job or the company
      • Differences in personality, appearance, culture, or age
      • Distractions caused by problems at home
    • Conflicts between you and your supervisor can arise because of:
      • Disagreements over workload
      • Lateness or absenteeism
      • Criticism of mistakes and inefficiencies
    • When conflict arises, be tactful, do not accuse or embarrass the person, and never let a disagreement or conflict affect job performance, team morale, or site safety.
    • If a disagreement is getting out of hand, think before you react, walk away, and explain that you need some time to think through the situation.
    • To resolve conflicts with coworkers, respect the people you disagree with, be clear, rational, respectful, and open-minded at all times.

    Personal and Social Skills

    • Personal habits and work ethic make powerful impressions.
    • Self-presentation is the way a person dresses, speaks, acts, and interacts with others.
    • Work ethic is the foundation of a person's ability to do their job.
    • A firm and sincere handshake has long been considered an indicator of a person's character and personality.
    • First impressions are hard to change, so make sure that the first impression you make is a good one.
    • Personal habits that are important include:
      • Being dependable
      • Having organizational skills
      • Being technically qualified to perform duties
      • Honesty
      • Professionalism and company confidentiality
      • Following company dress code requirements
    • Having a strong work ethic means that you enjoy working and always try to do your best on each task.

    Social Issues in the Workplace

    • Social issues in the workplace include:
      • Harassment or bullying
      • Stress
      • Drug and alcohol abuse
    • Harassment is a type of discrimination that can be based on race, age, disabilities, sex, religion, cultural issues, health, or language barriers.
    • Bullying is unwanted, aggressive behavior that involves a real or perceived power imbalance.
    • Sexual harassment is a type of discrimination that results from unwelcome sexual advances, requests for sexual favors, or other verbal or physical behavior with sexual overtones.

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    Description

    This quiz covers critical thinking and barriers, including conflicts, fear of change, and close-mindedness. It also tests your understanding of evaluating information and resisting changes.

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