22 Questions
What is the primary purpose of formal communication in an organization?
To clarify job expectations and roles
What type of network is formed primarily for personal motives within an organization?
Informal Network
What is considered an extremely powerful part of the communication process?
Non-verbal Communication
What is the substance that is shared through symbols in communication?
Information
What term refers to the rate and complexity of communication inputs to an individual?
Rate Load
What is the term for an idea or piece of knowledge expressed in recognized symbolic terms?
Absolute Information
What is the principle that correction officers must follow when punishing inmates for infractions of prison rules?
Due Process
What is the term for the process of transmitting symbols between two sources?
Dyad communication
How many steps are involved in the communication process?
4
Which of the following is NOT a communication barrier?
Use of motivation or interest
What type of communication barrier is professional jargon or legal terminology?
Use of personalized meanings
What is the effect of increasing the number of gates that communication must pass through?
The message is more likely to be altered
What is the primary purpose of downward communication?
To allow executives to send information downward to their subordinates
What is a benefit of upward communication among organizational members at the same level?
It allows for problem-solving
What is the relationship between organizational networks?
They are not mutually exclusive and tend to overlap
What is the number of potential official, kinship, and informal networks?
Virtually endless
Where do communication barriers exist more?
In the criminal justice system
What affects the communication process within criminal justice organizations?
Perceptions
What type of theory is the shared assistance of information among criminal justice agencies?
Exchange
What is the effect of interagency relations on communication barriers?
It decreases the communication barrier
What are people who serve as members of two or more groups or are part of the social system of two or more groups called?
Linking Pins
Which approach encourages teamwork rather than adversarial and competitive relationships among agency staff?
Theory Y
Test your understanding of communication processes in criminal justice organizations with this quiz, covering topics such as the dyad form of communication, steps of communication, and barriers to effective communication.
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