Chpt 4 Test Questions.docx

Test Questions for Criminal Justice Organizations: Chapter 4 The process of transmitting symbols back and forth from one source to the other is also know as a dyad form of communication. True or False (Answer: True) What is the first step of the communication process? (Answer: C) Decoding Receiving...

Test Questions for Criminal Justice Organizations: Chapter 4 The process of transmitting symbols back and forth from one source to the other is also know as a dyad form of communication. True or False (Answer: True) What is the first step of the communication process? (Answer: C) Decoding Receiving Encoding Transmitting How many steps are in the communication process? (Answer: C) 7 8 5 4 All of these are communication barriers and/or alter the meaning of the message, except? Use of personalized meanings Lack of language skills Use of complex channels Lack of motivation or interest (Answer: B) Professional jargon or legal terminology may have little, no, or a different meaning to those outside the profession or legal system is which type of communication barrier? Lack of motivation or interest Non-credibility of the source Lack of communication skills Use of personalized meanings (Answer: D) The more gates that communication must pass through, the more likely it is that the message will pass rapidly and will not be altered. True or False (Answer: False) Downward communication allows executives a clear path to send information downward to their subordinates. True or False (Answer: True) Upward communication among organizational members at the same level can facilitate task coordination, provide a means of sharing information, provide a formal channel of communication for problem solving, and facilitate mutual support for staff involved. True or False (Answer: False) Formal communication or grapevine is the flow of information that is used to provide organizational members with sufficient information to satisfy their curiosity. True or False (Answer: False) Exclusionary rules in criminal trials dictate the admission of evidence that has been obtained in ways that are considered illegal. True or False (Answer: True) Within an organization what type of network is formed more for personal than for professional motives and may not have much to do with the goals of their agency? Complex Kinship Dynamic Horizontal (Answer: B) Communication theorists consider ___________ communication an extremely powerful part of the communication process for an organization and its members. (Answer: Non-verbal) It is important for individuals to understand nonverbal communication for one to become an effective listener. True or False (Answer: True) ____________ is the substance that we attempt to share through symbols in communication. (Answer: Information) The rate and complexity of communication inputs to an individual, are known as: Rate Load Overload Non-verbal (Answer: B) Absolute information is an idea or piece of knowledge expressed in recognized symbolic terms. True or False (Answer: True) Correction officers are instructed that inmates must be given due process before being punished for an infraction of a prison rules; this is an example of which form of information? Instructional Information Environmental Information Motivational Information A network is static because member may enter or leave the network system. True or False (Answer: False) Organizational networks are mutually exclusive and they tend to overlap. True or False (Answer: False) The number of potential official, kinship, and informal networks is virtually endless. True or False (Answer: True) Communication barriers exist more in the criminal justice system than in other systems because of checks and balances. True or False (Answer: True) Communication among criminal justice agencies, in short, is carried out by individuals with different views. True or False (Answer: True) Perceptions tend to alter the communication process within criminal justice organizations. True or False (Answer: True) ________ theory is the shared assistance of information among criminal justice agencies. (Answer: Exchange) Interagency relations will decrease the communication barrier and improve the efficiency of criminal justice organizations. True or False (Answer: True) ______ _______ are people who serve as members of two or more groups or are part of the social system of two or more groups. (Answer: Linking Pins) In the communication process, who lacks credibility? Receiver Communicator None of the above Theory X approach, encourages teamwork rather than adversarial and competitive relationships among agency staff? True or False (Answer: False) The _______ center is a mechanism for exchanging information and intelligence. Union Fusion Cohesion Technical (Answer: B) The _______ keeps the agency from being accessed by non-agency individuals. (Answer: Firewall) Test Bank: Non-Verbal Information Linking Pins Firewall Exchange