Podcast
Questions and Answers
Before boarding, the Flight Attendant “A” will brief with the ______ regarding load factor, coordinate when boarding will begin, and discuss any specials.
Before boarding, the Flight Attendant “A” will brief with the ______ regarding load factor, coordinate when boarding will begin, and discuss any specials.
CSA
The ______ Briefing is a standard brief that includes items that are SOPs, such as Flight Attendant Manual, Compliance, Cabin Safety and Security, and Emergency Procedures.
The ______ Briefing is a standard brief that includes items that are SOPs, such as Flight Attendant Manual, Compliance, Cabin Safety and Security, and Emergency Procedures.
Standard
During preflight duties, the crew luggage should be stowed according to the ______ procedures.
During preflight duties, the crew luggage should be stowed according to the ______ procedures.
FAM
The preflight checklist includes checking the ______ equipment, such as shoulder harness, lap belt, seat pan, and headrest.
The preflight checklist includes checking the ______ equipment, such as shoulder harness, lap belt, seat pan, and headrest.
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The preflight checklist “E” includes checking the ______ equipment, such as escape lines, FWD seatbelt extensions, and demo equipment.
The preflight checklist “E” includes checking the ______ equipment, such as escape lines, FWD seatbelt extensions, and demo equipment.
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During preflight duties, the crew should check the ______ for any new revisions, temporary revisions, or bulletins.
During preflight duties, the crew should check the ______ for any new revisions, temporary revisions, or bulletins.
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The ______ Briefing is a mandatory briefing that includes compliance with must-read memos.
The ______ Briefing is a mandatory briefing that includes compliance with must-read memos.
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The preflight checklist includes checking the ______ equipment, such as PA/interphone, slide packs, and galley equipment.
The preflight checklist includes checking the ______ equipment, such as PA/interphone, slide packs, and galley equipment.
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During preflight duties, the crew should check the ______ for any items that don’t belong.
During preflight duties, the crew should check the ______ for any items that don’t belong.
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The preflight duties include checking the ______ equipment, such as flashlight, life vest, and MRT.
The preflight duties include checking the ______ equipment, such as flashlight, life vest, and MRT.
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CSA begins ______ customers immediately
CSA begins ______ customers immediately
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During boarding, Flight Attendants should ______ and smile
During boarding, Flight Attendants should ______ and smile
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Flight Attendants should monitor ______ bin space during boarding
Flight Attendants should monitor ______ bin space during boarding
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The ______ area is an important location for boarding on an A320
The ______ area is an important location for boarding on an A320
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The ______ exit is a key location for boarding on an A321
The ______ exit is a key location for boarding on an A321
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The ______ row is an important location for boarding on an A321NEO
The ______ row is an important location for boarding on an A321NEO
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The boarding order is outlined in FAM ______ Passenger Boarding Procedures
The boarding order is outlined in FAM ______ Passenger Boarding Procedures
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There are ______ boarding positions on an A321NEO
There are ______ boarding positions on an A321NEO
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Flight Attendant 'A' will visually verify doors armed via the ______.
Flight Attendant 'A' will visually verify doors armed via the ______.
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The PAX count is provided by Flight Attendant 'A' with ______ infants and ______ ACMs.
The PAX count is provided by Flight Attendant 'A' with ______ infants and ______ ACMs.
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The safety demonstration is performed on the ______ aircraft before takeoff.
The safety demonstration is performed on the ______ aircraft before takeoff.
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The 'All-Call' is completed with the verification of '______ doors verified'.
The 'All-Call' is completed with the verification of '______ doors verified'.
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The taxi announcements are covered in FAM ______.
The taxi announcements are covered in FAM ______.
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The safety demonstration positions for the A320 are 'A', 'C', 'D', and ______.
The safety demonstration positions for the A320 are 'A', 'C', 'D', and ______.
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The departure and taxi-out procedures are covered in FAM ______.
The departure and taxi-out procedures are covered in FAM ______.
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The compliance areas for the A320 include the FWD and ______ cabin.
The compliance areas for the A320 include the FWD and ______ cabin.
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The A321NEO compliance areas include the ______ cabin.
The A321NEO compliance areas include the ______ cabin.
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An exception for gate departure may occur when there is a return to the gate and/or the ______ is returned briefly to the entry door.
An exception for gate departure may occur when there is a return to the gate and/or the ______ is returned briefly to the entry door.
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Study Notes
Check-in Procedures
- Check in with the Captain (if available) and update the FAM with any new revisions, temporary revisions, or bulletins.
- Read "Must Read" memos and comply.
- Attend and participate in the Crew Briefing.
Preflight Duties
- Brief with CSA prior to boarding regarding load factor, coordination of boarding, and any special requirements (e.g., infants, customers with disabilities, LEOs).
- Conduct a Standard Brief, covering Standard Brief items that are SOPs, including:
- Flight Attendant Manual
- Compliance
- Cabin Safety and Security
- Security Procedures
- Crew Communication/CRM
- Emergency Procedures
- International Operations
- Tarmac Delay Program
- Assist with A/C tidying and security search (as necessary).
- Stow crew luggage according to the designated areas for each aircraft type (A320, A321, A321NEO).
Crew Luggage Stowage
- A320:
- "A" stows luggage in OHB FWD of row 5
- "B" stows luggage in OHB AFT of row 25 or underneath last row of seats
- "C" stows luggage in OHB FWD of row 5
- "D" stows luggage in OHB AFT of row 22 or underneath last row of seats
- "E" stows luggage near Flight Attendant assigned jumpseat
- A321:
- "A" stows luggage in OHB FWD of row 5
- "B" stows luggage in OHB AFT of row 36 or underneath last row of seats
- "C" stows luggage in OHB FWD of row 5
- "D" stows luggage in OHB AFT of row 36 or underneath last row of seats
- "E" stows luggage near Flight Attendant assigned jumpseat
- A321NEO:
- "A" stows luggage in OHB FWD of row 5
- "B" stows luggage in OHB AFT of row 36 or underneath last row of seats
- "C" stows luggage in OHB FWD of row 5
- "D" stows luggage in OHB AFT of row 36 or underneath last row of seats
- "E" stows luggage near Flight Attendant assigned jumpseat
Assigned Jumpseats
- Ensure the assigned jumpseat has:
- Shoulder Harness
- Lap Belt
- Seat Pan
- Headrest
- Flashlight
- Life Vest
- MRT
Preflight Checklists
- Preflight Checklist "B":
- Assigned jumpseat and equipment
- Unassigned jumpseat(s)
- Zone B (AFT) emergency equipment
- AFT galley equipment, sealed carts, and lavatories
- Food/beverage AFT galley and drink cart prep
- Announcements
- Preflight Checklist "C":
- Escape Lines
- FWD Seatbelt extensions (A320, A321, A321NEO)
- Preflight Checklist "E":
- Assigned jumpseat and equipment
- Cabin:
- Seatbacks free of trash
- Tray tables stowed and locked
- Seatbacks in upright position
- Safety Information Cards in every seatback pocket
- Seat cushions and life vests
- OHB open and empty
- Check for items that don't belong
Pre-Departure Announcements
- Prepare Doors – Gate Departure:
- Confirm all doors are armed via the FAP
- Provide cabin count (number of passengers, infants, and ACMs)
- "All-Call", cont.:
- Visually verify doors armed
- Say "All Doors Verified"
- Safety Demonstration (A320, A321, A321NEO):
- Positioning and Reading Announcements
- Compliance Areas
- A320, A321, and A321NEO Compliance Areas:
- FWD and AFT Galley
- FWD and AFT Cabin
- Mid-Cabin (A321 and A321NEO)
- Exception for Gate Departure:
- Occasionally, there may be a return to the gate and/or the jetway may be returned briefly to the entry door
- CSA begins boarding customers immediately
Passenger Boarding Procedures
- Passenger Boarding – All Flight Attendants:
- Greet and smile
- Monitor carry-on items
- Assist with stowage of carry-on items
- Monitor overhead bin space
- Child Restraint Systems (CRS)
- Seat location
- Boarding Positions:
- A320:
- Overwing Exit
- Row Area and AFT Entry
- A321:
- FWD Entry
- Exit Row 13 and Mid-Cabin
- Exit Row 27 and AFT Entry
- A321NEO:
- FWD Entry
- Exit Row 18 and Mid-Cabin
- Exit Row 29 and AFT Entry
- A320:
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Description
This quiz covers the essential procedures for crew members to follow when reporting for duty, including checking in with the captain, updating FAM, and attending crew briefings.
