Abnormal and Emergency Procedures in Aviation

Directing passengers to safety during emergencies like fire, evacuation, or bomb threats.

Clear, concise, and positive instructions given to passengers during emergencies.

A positive response from passengers to CCMs' instructions, often resulting from assertive and confident behavior.

Emotional reactions to a catastrophic event, including panic, shock, or confusion.

The potential for passengers to panic during emergencies, which can be minimized through early control, assertive behavior, and clear instructions.

Passengers' lack of concern for their own safety during an emergency, potentially resulting in inaction or inaction.

Passengers who overreact to an emergency, potentially hindering the evacuation process.

Clear, concise, and forceful commands used to motivate passengers to act in an emergency, particularly those exhibiting negative panic.

The location on an aircraft with the least likelihood of a bomb being placed.

The initial security check performed by the cabin crew before takeoff, ensuring the cabin is secure and ready for flight.

The illegal act of seizing control of an aircraft by force or threat.

The code used by the cabin crew to inform the pilot about a hijacking situation.

The primary rule for dealing with a hijacking situation is to remain calm and follow the hijacker's instructions.

The pilot is in command of the aircraft during a hijacking situation, and the cabin crew must work together to prioritize passenger safety.

During a hijack, cabin crew members are instructed to comply with the hijacker's orders and avoid any actions that could escalate the situation.

The safety of passengers should always be the top priority during a hijacking situation, and any actions taken should minimize risks.

The Cabin Crew Manager (CCM) must prioritize attracting passengers to a dried-up emergency exit if conditions allow.

People with Reduced Mobility (PRM) are evacuated last, ensuring their safety and well-being.

The cabin crew is responsible for evacuating unaccompanied PRM's, emphasizing the importance of clear coordination and communication.

The flight deck crew assists the cabin crew after their duties are completed, reinforcing teamwork during an emergency.

The cabin crew must verify the aircraft is completely evacuated before leaving, emphasizing a thorough and responsible approach to safety.

The CCM must take essential emergency equipment when exiting, demonstrating preparation and readiness for unforeseen scenarios.

Keeping passengers grouped together and counting them ensures their safety and accountability, emphasizing the crew's ongoing responsibility.

In cold conditions, the crew attempts to find warm clothing and materials for the passengers, highlighting the importance of survival and welfare.

During a hijacking, informing passengers about the situation can reduce their anxiety and help them understand the actions being taken. This can also improve communication between passengers and crew.

Always prioritize your safety in a hijacking situation. Avoid unnecessary risks or heroics.

If possible, a crew member should maintain communication between the flight deck and the cabin to ensure coordinated actions and information sharing.

If you are in direct contact with the hijacker, remain calm and try to reassure them. Avoid actions that might escalate the situation.

Observing the hijacker's physical features, clothing, and behavior can be crucial for identification and aiding the authorities.

If you are able to leave the plane without significant risk, you should do so.

In a hijacking scenario, it's crucial to be aware of your surroundings both on the ground and in the air.

If the hijacker allows it, avoid providing alcohol to passengers as they may feel emboldened to confront the hijacker.

The process of ensuring all passengers are in a safe position before a possible impact.

A designated crew member who assists the SCCM in preparing passengers and securing the cabin before an emergency.

The chief flight attendant who is responsible for the overall safety of the cabin, including the safety of the passengers and the cabin crew.

A passenger briefed by the crew to assist with emergency procedures.

Special procedures to be followed in case of an anticipated emergency landing or ditching.

A specific position passengers and crew must take during an emergency to minimize potential injuries.

A position taken by cabin crew to minimize potential injuries during a potential emergency landing.

The main pilot in command of the aircraft, who gives the “Brace for Impact” command.

Passengers seated at the Over Wing (OW) exit rows who are responsible for assisting with emergency evacuations.

The passenger seated closest to the OW exit, in seats A and F, responsible for opening the exit during an emergency landing.

The passenger seated furthest from the OW exit, in seats B, C, D and E, responsible for keeping other passengers away from the exit until ABP 1 opens it.

Passengers seated near the SCCM and CCM1, responsible for assisting with the evacuation by guiding passengers.

The person seated closest to the SCCM (Senior Cabin Crew Member) who assists with evacuating passengers.

The card passengers seated at the Over Wing exit rows are given before each flight, instructing them on how to operate the exit in an emergency.

The process of safely guiding passengers out of an aircraft during an emergency landing, especially when water landing.

A critical safety procedure for passenger evacuation in emergencies.