The Practice of Public Relations
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Questions and Answers

What is one of the responsibilities of a Chief Communication Officer (CCO) mentioned in the text?

  • Directly overseeing the marketing department
  • Preparing executives for major media appearances (correct)
  • Participating in industry coalitions
  • Managing product brands

What is a key aspect of internal communication focus in organizations?

  • Ignoring the first-line supervisor role
  • Ensuring employees are the last to hear about developments
  • Selling products to employees
  • Keeping employees well informed (correct)

What is the main responsibility of the corporate communication function according to the text?

  • Managing industry coalitions
  • Managing the organizational brand and reputation (correct)
  • Overseeing internal relations
  • Managing the marketing mix

What is an important aspect of effective issues management mentioned in the text?

<p>Providing wise counsel to senior teams (B)</p> Signup and view all the answers

In what industries might issues management, including crisis and risk management, be particularly important according to the text?

<p>Airline and automotive (C)</p> Signup and view all the answers

What is a key function of the communication team mentioned in the text?

<p>Providing feedback mechanisms (A)</p> Signup and view all the answers

What distinguishes the communication function from legal and finance within a corporation?

<p>Fulfilling regulatory requirements (D)</p> Signup and view all the answers

How do similarly sized organizations differ in terms of the communication function?

<p>Number of employees devoted to communication (C)</p> Signup and view all the answers

Which type of company is likely to devote more resources to the communication function?

<p>A company focused on building strong consumer brands (C)</p> Signup and view all the answers

Why might a company selling products directly to consumers need a large media relations team?

<p>To field calls from mainstream and trade media (B)</p> Signup and view all the answers

What activities might a communication staff be called upon to do when launching a new product?

<p>Plan press conferences, conduct satellite media tours, organize customer events (A)</p> Signup and view all the answers

What differentiates the needs of companies selling to consumers from those selling to other businesses?

<p>Scale of activities related to media relations (A)</p> Signup and view all the answers

What is a common practice for both parties in hostile takeover attempts?

<p>Retaining competing strategic agencies (A)</p> Signup and view all the answers

What is a key role of corporate identity specialists like Landor and InterBrand?

<p>Developing branding strategies and programs (B)</p> Signup and view all the answers

What is a significant trend affecting agencies according to the Council of Public Relations Firms?

<p>More virtual teams being utilized (C)</p> Signup and view all the answers

Why do many companies choose to hire outside agencies for communication activities?

<p>To better manage communication fluctuations (C)</p> Signup and view all the answers

What is a core expectation of clients from agencies according to the text?

<p>Anticipate issues and provide fresh perspective (B)</p> Signup and view all the answers

How do large agencies ensure effective strategic counsel for their clients?

<p>By conducting thorough external research (D)</p> Signup and view all the answers

How do agencies challenge organizations to think differently according to the text?

<p>By offering fresh perspectives and insights (A)</p> Signup and view all the answers

What is a significant aspect of agency-client relationships discussed in the text?

<p>Clients expect a fresh perspective and critical decision-making assistance (A)</p> Signup and view all the answers

What is a notable characteristic of the agency teams mentioned in the text?

<p>They utilize various team structures including virtual teams (D)</p> Signup and view all the answers

What makes the issues management process 'two-way'?

<p>It is based on understanding the views of publics and incorporating their input into managerial decision making. (D)</p> Signup and view all the answers

What can issues management help achieve in strategic decision making?

<p>It can incorporate the values of publics into strategic decision making. (C)</p> Signup and view all the answers

How is issues management typically conducted?

<p>On a continuous, ongoing basis, monitoring and researching multiple issues concurrently. (C)</p> Signup and view all the answers

What factors can influence the number of issues managed in issues management?

<p>The size of the organization. (D)</p> Signup and view all the answers

What does Heath note about the limitations of communication in issues management?

<p>Communication may not suffice to reconcile differences that lead to struggles. (D)</p> Signup and view all the answers

What can successful issues managers hold in depth knowledge of?

<p>The industry in which the organization operates. (A)</p> Signup and view all the answers

What type of agency is APCO Worldwide primarily recognized for?

<p>Public affairs agency (C)</p> Signup and view all the answers

Which of the following is NOT a common task for the Chief Communication Officer (CCO)?

<p>Managing the organization's financial budget (B)</p> Signup and view all the answers

Which of the following is a common goal for public relations agencies?

<p>Enhancing the organization’s reputation (B)</p> Signup and view all the answers

Which of the following agencies is NOT part of a larger media conglomerate?

<p>Edelman (B)</p> Signup and view all the answers

What is the primary focus of agencies like Kekst, Sard Verbinnen, and Abernathy MacGregor?

<p>Strategic communication (D)</p> Signup and view all the answers

What is the overriding mission of the CCO?

<p>Enhancing relationships (A)</p> Signup and view all the answers

What type of agencies are recognized for their expertise in public affairs?

<p>Public affairs agencies (D)</p> Signup and view all the answers

Which of the following is NOT a common task for public relations agencies?

<p>Improving product quality (D)</p> Signup and view all the answers

What type of agencies focus on strategic communication, including mergers and acquisitions, investor relations, and defending hostile takeovers?

<p>Strategic counsel services agencies (D)</p> Signup and view all the answers

Which of the following is a common task for the CCO in a day-to-day environment?

<p>Managing the public relations staff (C)</p> Signup and view all the answers

Which industries typically rely more on public relations and social media programs than traditional advertising channels?

<p>Computing and entertainment (C)</p> Signup and view all the answers

In most organizations, who does the senior leader of the communication team report to?

<p>CEO (A)</p> Signup and view all the answers

What is the role of the investor relations function in a publicly traded company?

<p>Communicating with the company’s shareholders and financial analysts (D)</p> Signup and view all the answers

What is a 'materiality' event in the context of investor relations?

<p>An event that can have either a positive or a negative impact on a company's share price (B)</p> Signup and view all the answers

Which qualities are most important for a successful CCO?

<p>Flexibility, patience, analytical ability, and the ability to remain calm under pressure (C)</p> Signup and view all the answers

What is the main task of the CCO in managing issues?

<p>To monitor issues on an ongoing basis to prevent them from becoming crises (C)</p> Signup and view all the answers

How has the Internet impacted the corporate public relations function?

<p>By making it easier for unhappy customers, disgruntled employees, or disappointed shareholders to voice their concerns (C)</p> Signup and view all the answers

What is the main responsibility of the media relations staff in an organization?

<p>To manage external communication (A)</p> Signup and view all the answers

What factors influence the size of the media relations staff in an organization?

<p>The size of the company's headquarters and the amount of press coverage the company receives (A)</p> Signup and view all the answers

What industries tend to attract more press interest due to their CEOs?

<p>Industries with highly visible CEOs (D)</p> Signup and view all the answers

What is the primary goal of issues management for an organization?

<p>To maintain autonomy in decision-making (C)</p> Signup and view all the answers

According to Heath, what is an issue?

<p>A contestable question of fact, value, or policy (B)</p> Signup and view all the answers

What is the role of communication in issues management?

<p>To foster mutual understanding and trust (B)</p> Signup and view all the answers

What happens when an organization is unresponsive to public appeals?

<p>The organization loses its autonomy (A)</p> Signup and view all the answers

What is the relationship between issues management and public affairs?

<p>They are often grouped within the same department or set of responsibilities (A)</p> Signup and view all the answers

What does issues management allow the top professional communicator to do?

<p>Manage organizational policy (C)</p> Signup and view all the answers

What is the primary purpose of the issues management process?

<p>To manage organizational policy and identify potential problems (C)</p> Signup and view all the answers

What is the relationship between issues management and organizational effectiveness?

<p>Issues management can contribute to organizational effectiveness (A)</p> Signup and view all the answers

What is the consequence of an organization being unresponsive to public appeals?

<p>The organization loses its autonomy (A)</p> Signup and view all the answers

What does Heath's definition of issues management emphasize?

<p>The need to establish a platform of fact, value, and policy (A)</p> Signup and view all the answers

What is the primary role of a public affairs specialist in an organization?

<p>To resolve conflicts and negotiate on behalf of the organization (A)</p> Signup and view all the answers

Which of the following is NOT a common focus area for public affairs specialists?

<p>Employee benefits and perks (B)</p> Signup and view all the answers

What is the main difference between issues management and public affairs?

<p>Issues management deals with governmental and regulatory publics, while public affairs is more narrowly focused on legislative, regulatory, and lobbying issues (D)</p> Signup and view all the answers

Which organization introduced legislation to make horse slaughter for human consumption illegal?

<p>The U.S. House of Representatives (C)</p> Signup and view all the answers

Who said, 'The way a society treats its animals, particularly horses, speaks to the core values and morals of its citizens.'?

<p>Former Congressman Christopher Shays (R-CT) (D)</p> Signup and view all the answers

What argument is presented by defenders of horse slaughter?

<p>It provides an inexpensive way to dispose of these animals (A)</p> Signup and view all the answers

What is at the core of the debate over horse slaughter?

<p>The ethical divergence over the value of equine life and the role of horses in America’s society and history (A)</p> Signup and view all the answers

What type of publics do public affairs specialists interact with?

<p>All of the above (D)</p> Signup and view all the answers

Which publics do issues management and public affairs seek to facilitate interaction between?

<p>Organization and the government or governments (D)</p> Signup and view all the answers

What is the primary goal of public affairs specialists in dealing with governmental and regulatory publics?

<p>To lobby for the organization's interests (C)</p> Signup and view all the answers

What is the main difference between agency and corporate public relations roles?

<p>Agency roles offer more diverse opportunities and travel, while corporate roles are more focused on a single industry. (A)</p> Signup and view all the answers

Which of the following best describes the role of government relations in public relations?

<p>Government relations helps an organization communicate with governmental publics and deal with regulatory issues. (C)</p> Signup and view all the answers

What are some of the common types of work that entry-level agency positions focus on?

<p>Conducting events, publicity, and media pitching. (B)</p> Signup and view all the answers

What is the main difference between government relations and public affairs in public relations?

<p>Government relations involves communication directed at government representatives, while public affairs deals with issues of public concern. (C)</p> Signup and view all the answers

What are some benefits of corporate public relations positions for new hires?

<p>Corporate positions often provide better benefits and a more strategic focus. (C)</p> Signup and view all the answers

What is a strategic issue in public relations?

<p>A type of issue that has the potential to impact the organization, how it does business, and how it interacts with and is regulated by the government. (C)</p> Signup and view all the answers

How do virtual teams impact public relations?

<p>Virtual teams make it more difficult for clients to distinguish between agency and corporate roles. (D)</p> Signup and view all the answers

What are some common areas of expertise for agency professionals?

<p>Media relations, issues management, crises management, brand building, event planning, and corporate reputation work. (B)</p> Signup and view all the answers

What is the main difference between agency and corporate communication roles?

<p>Corporate roles are more focused on a single industry or line of business, while agency roles offer more diverse opportunities. (B)</p> Signup and view all the answers

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