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Leadership by the Good Book Ch 18

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Questions and Answers

What primarily influences the culture of a small business?

Customer feedback and expectations

Annual financial reports

The owner's personal beliefs and behaviors (correct)

A formal culture-building committee

How does corporate culture impact a company's success?

It only affects the marketing strategies of a company.

It can contribute to overall success or hinder growth. (correct)

It is solely determined by financial profitability.

It has no significant impact on performance.

Which statement about corporate culture is accurate?

Corporate culture remains static unless actively changed by employees.

Culture evolves over time based on collective attitudes and actions. (correct)

Culture is solely the responsibility of the upper management.

Corporate culture is deliberately defined at the inception of a company.

In large companies, who primarily shapes the corporate culture?

The collective actions of the employees Signup and view all the answers

What is a common misconception about small business culture?

Small businesses do not have any culture. Signup and view all the answers

What best describes the impact of a company's leadership on its culture?

Leadership determines the values and attitudes that form the organization's culture. Signup and view all the answers

How can small companies create a unique culture that fosters employee connections?

By providing opportunities for employees to socialize and celebrate personal milestones. Signup and view all the answers

What does the phrase 'what happens when nobody is looking' imply about corporate culture?

Culture is the true reflection of the values and behaviors when oversight is removed. Signup and view all the answers

What is a significant sign of a healthy company culture in terms of customer service?

Employees demonstrate a willingness to help customers regardless of their designated roles. Signup and view all the answers

Which of the following elements is NOT typically a part of corporate culture?

The competitive strategies used against rival companies. Signup and view all the answers

What is essential for maintaining a healthy company culture after a breach of trust?

Practicing forgiveness Signup and view all the answers

How should a leader respond when addressing poor performance in employees?

Offer specific coaching opportunities Signup and view all the answers

What does refusing to forgive in a company setting resemble, according to the content?

Taking a poison pill Signup and view all the answers

What should not be ignored even when forgiveness is extended to a wrongdoer?

The consequences of the offense Signup and view all the answers

What is one of the primary lessons regarding leadership and mistakes?

Everyone makes mistakes, and leaders should acknowledge this Signup and view all the answers