Leadership by the Good Book Ch 18
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Questions and Answers

What primarily influences the culture of a small business?

  • Customer feedback and expectations
  • Annual financial reports
  • The owner's personal beliefs and behaviors (correct)
  • A formal culture-building committee

    • How does corporate culture impact a company's success?

  • It only affects the marketing strategies of a company.
  • It can contribute to overall success or hinder growth. (correct)
  • It is solely determined by financial profitability.
  • It has no significant impact on performance.

    • Which statement about corporate culture is accurate?

  • Corporate culture remains static unless actively changed by employees.
  • Culture evolves over time based on collective attitudes and actions. (correct)
  • Culture is solely the responsibility of the upper management.
  • Corporate culture is deliberately defined at the inception of a company.

    • In large companies, who primarily shapes the corporate culture?

    <p>The collective actions of the employees</p> Signup and view all the answers

    What is a common misconception about small business culture?

    <p>Small businesses do not have any culture.</p> Signup and view all the answers

    What best describes the impact of a company's leadership on its culture?

    <p>Leadership determines the values and attitudes that form the organization's culture.</p> Signup and view all the answers

    How can small companies create a unique culture that fosters employee connections?

    <p>By providing opportunities for employees to socialize and celebrate personal milestones.</p> Signup and view all the answers

    What does the phrase 'what happens when nobody is looking' imply about corporate culture?

    <p>Culture is the true reflection of the values and behaviors when oversight is removed.</p> Signup and view all the answers

    What is a significant sign of a healthy company culture in terms of customer service?

    <p>Employees demonstrate a willingness to help customers regardless of their designated roles.</p> Signup and view all the answers

    Which of the following elements is NOT typically a part of corporate culture?

    <p>The competitive strategies used against rival companies.</p> Signup and view all the answers

    What is essential for maintaining a healthy company culture after a breach of trust?

    <p>Practicing forgiveness</p> Signup and view all the answers

    How should a leader respond when addressing poor performance in employees?

    <p>Offer specific coaching opportunities</p> Signup and view all the answers

    What does refusing to forgive in a company setting resemble, according to the content?

    <p>Taking a poison pill</p> Signup and view all the answers

    What should not be ignored even when forgiveness is extended to a wrongdoer?

    <p>The consequences of the offense</p> Signup and view all the answers

    What is one of the primary lessons regarding leadership and mistakes?

    <p>Everyone makes mistakes, and leaders should acknowledge this</p> Signup and view all the answers

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