Corporate Communication Strategies Quiz
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Questions and Answers

In the study by Kim et al. (2014), which strategy was found to be the most frequently used by Fortune 100 companies on their Facebook pages?

  • Messages triggering user actions (correct)
  • Promotional messages
  • Customer service inquiries
  • Informational posts

Percentages can only be used to represent comparative statistics when the base is 100.

False (B)

What is the base used for calculating percentages in the example provided?

the number of times an interactive component was used

In the communication behavior study, _____ of the 1,486 corporate Facebook postings used a general behavioral action strategy.

<p>655</p> Signup and view all the answers

Match the following terms with their descriptions:

<p>Behavioral action strategy = Aimed at prompting user engagement Communication behavior = The ways in which individuals express information Interactive component = Features that allow user participation Percentage = A method of comparing proportions</p> Signup and view all the answers

What age group did Wonsun et al. (2012) focus on in their study of online information disclosure?

<p>Ages 8 to 14 (A)</p> Signup and view all the answers

The research findings indicated that only 44.1% of corporate Facebook posts did not use a general behavioral action strategy.

<p>True (A)</p> Signup and view all the answers

What did the button labeled 'learn more about it' do when clicked by Facebook users?

<p>Took users to a page with more information about the product</p> Signup and view all the answers

What shape does a normal distribution curve exhibit?

<p>A bell shape (B)</p> Signup and view all the answers

A positively skewed distribution has a tail that extends to the right.

<p>True (A)</p> Signup and view all the answers

What does a negatively skewed distribution indicate?

<p>There are very few low scores.</p> Signup and view all the answers

The __________ in a dataset provides opportunities to compare individual scores against a sample as a whole.

<p>median</p> Signup and view all the answers

Match the following terms to their correct descriptions:

<p>Normal Curve = A distribution where scores cluster around the mean Positively Skewed = A distribution with a long tail extending to the right Negatively Skewed = A distribution with a long tail extending to the left Median = The middle value when data is ordered</p> Signup and view all the answers

What is one major limitation of interpreting individual scores in isolation?

<p>It lacks context for comparison. (B)</p> Signup and view all the answers

In a normal distribution, most scores are found near the extremes.

<p>False (B)</p> Signup and view all the answers

What principle of statistics does the normal curve represent?

<p>The frequency distribution of datasets.</p> Signup and view all the answers

What percentage of Facebook pages coded used messages seeking fans’ feedbacks/opinions?

<p>26.2% (A)</p> Signup and view all the answers

The average age of participants in the survey was 25 years.

<p>False (B)</p> Signup and view all the answers

How many adults completed the survey on transgression and forgiveness in their friendships?

<p>230</p> Signup and view all the answers

The messages providing live chat/virtual online opportunities accounted for __% of the total interactive components.

<p>2.6</p> Signup and view all the answers

What was the most frequently used interactive message type on Facebook corporate pages?

<p>Messages triggering fans’ general behavioral action (D)</p> Signup and view all the answers

Match the interactive message types with their respective percentages:

<p>Messages seeking fans’ feedbacks/opinions = 26.2% Messages providing live chat/virtual online opportunities = 2.6% Messages seeking fans’ specific action-based participation = 10.8% Messages about seasonal/holiday greetings = 4.4%</p> Signup and view all the answers

More than half of the participants self-identified as African American.

<p>False (B)</p> Signup and view all the answers

What was the total number of Facebook pages coded in the study?

<p>1,486</p> Signup and view all the answers

What does operationalizing a variable mean?

<p>Specifying what data were collected and how (C)</p> Signup and view all the answers

The first column in the dataset represents the variables being studied.

<p>False (B)</p> Signup and view all the answers

What is the standard deviation of the variable 'livesup' in the dataset?

<p>0.91</p> Signup and view all the answers

The mean for the variable 'livesup' is _____ .

<p>3.6</p> Signup and view all the answers

Match the following dataset terms with their definitions:

<p>Mean = The average of a dataset Standard Deviation = Measure of data dispersion Range = Difference between highest and lowest values Dataset = A collection of raw data</p> Signup and view all the answers

How many participants were included in the dataset?

<p>15 (B)</p> Signup and view all the answers

Descriptive statistics provide basic information about each variable in the dataset.

<p>True (A)</p> Signup and view all the answers

What does the variable 'N' represent in the descriptive statistics provided?

<p>Number of cases</p> Signup and view all the answers

The statistical values for the variable 'livesup' are calculated based on _____ responses.

<p>15</p> Signup and view all the answers

Which of the following is NOT a variable in the dataset?

<p>participant number (A)</p> Signup and view all the answers

What is the highest score in the frequency distribution presented?

<p>83 (A)</p> Signup and view all the answers

Descriptive statistics provide information only about the entire population of data.

<p>False (B)</p> Signup and view all the answers

What is the frequency of the score 75?

<p>3</p> Signup and view all the answers

The frequency of the score 82 is ______.

<p>1</p> Signup and view all the answers

Match the following scores with their corresponding frequency:

<p>83 = 1 80 = 2 79 = 4 77 = 4</p> Signup and view all the answers

How many cases are generally considered to make data more reliable?

<p>A greater number of cases (B)</p> Signup and view all the answers

A lower frequency indicates that a score is more common in the data set.

<p>False (B)</p> Signup and view all the answers

What does the term 'frequency' refer to in descriptive statistics?

<p>The number of times a score appears in the data set.</p> Signup and view all the answers

The ordered list of scores from highest to lowest is also known as the ______.

<p>frequency distribution</p> Signup and view all the answers

Which score appears the most frequently in the frequency distribution?

<p>78 (A)</p> Signup and view all the answers

What is a potential issue when using spreadsheet or statistical software for data analysis?

<p>They can lead to data-entry errors. (B)</p> Signup and view all the answers

Using statistical software guarantees perfectly accurate results.

<p>False (B)</p> Signup and view all the answers

What should you do to ensure the validity of the data used in research?

<p>Double-check all data entries.</p> Signup and view all the answers

When performing calculations for small datasets, you can use a _________.

<p>calculator</p> Signup and view all the answers

Match the type of software to its appropriate use:

<p>Excel = Simple data analysis projects SAS = Statistical analysis SPSS = Statistical computation Calculator = Basic arithmetic calculations</p> Signup and view all the answers

Which function is used to find the square root in mathematics?

<p>√ (A)</p> Signup and view all the answers

Computers always function flawlessly during data analysis.

<p>False (B)</p> Signup and view all the answers

Why is it unwise to trust all your data to one file on one storage device?

<p>Because computers can fail.</p> Signup and view all the answers

Flashcards

Operationalization

A precise definition of what is being measured in a study, including how data will be collected.

Dataset

Raw data collected from participants in a study. It's usually organized into rows and columns.

Descriptive Statistics

Numbers that describe the basic features of a variable in a dataset. Examples include mean, standard deviation, and range.

Statistical Significance

The likelihood that a specific result occurred due to chance alone.

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Hypothesis

A formal statement about the relationship between two or more variables.

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Hypothesis Testing

The process of testing a hypothesis using statistical methods.

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Mean

The average of a dataset.

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Standard Deviation

A measure of how spread out the data is.

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Range

The difference between the highest and lowest values in a dataset.

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N (or number of cases)

The number of participants or data points in a dataset.

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Normal Curve

A distribution where most scores cluster around the middle with fewer scores further away, forming a symmetrical bell-shaped curve.

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Positively Skewed Distribution

A distribution where most scores are concentrated on the left side, with a long tail extending to the right.

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Negatively Skewed Distribution

A distribution where most scores are concentrated on the right side, with a long tail extending to the left.

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Isolated Data Point

A single data point that doesn't provide meaningful information without comparison to other data.

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Comparison of Data Sets

Comparing data sets to understand patterns and relationships.

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Percentage

A way to express the relative frequency of an event by comparing it to a fixed base.

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Base of 100

Using a base of 100 for calculating percentages, making comparisons easier.

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Frequency

Frequencies of occurrences observed in data.

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Number of Cases (N)

The number of observed events or data points in a sample.

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Most Frequent Strategy

The most frequent or common observation in a dataset.

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Communication Phenomenon

The specific actions that participants take or characteristics they display.

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Interactive Strategies

Strategies that encourage users to take specific actions, like clicking a button or learning more.

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Number of Cases

The number of data points in a sample.

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Frequency Distribution

A visual representation of data organized into categories and their frequencies.

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Ordered Data

A list of data values ordered from highest to lowest.

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Variability

The extent to which data points are spread out around the mean.

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Spreadsheet Programs for Data Analysis

Using a program like Excel or SAS to compute and analyze statistics using large datasets. Often used to simplify data analysis and reduce errors.

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Statistical Software

A type of software that helps researchers analyze large datasets, performing complex statistical calculations and generating reports.

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Square Root Function

A function on a calculator used to calculate the square root of a number. It is represented by the symbol √.

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Computer Failure

When software or hardware malfunctions, potentially leading to data loss or errors. It's important to back up data regularly.

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Data Entry Errors

Errors that occur when manually entering data into a program. They can include entering wrong values or omitting data points.

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Data Validity

The concept of ensuring that the data being used is correct and reliable. Checking for errors and ensuring the data accurately represents the intended information.

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Calculations by Hand

Using a calculator to perform basic statistical calculations with small datasets where complex software programs are not needed.

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Sample Relevance

The importance of having a good sample of data for analysis. If the sample doesn't adequately represent the relevant population, it can lead to incorrect conclusions.

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Interactive Strategies Percentage

The percentage of Facebook corporate pages that use strategies like seeking fans' feedback/opinions, providing live chat, seeking specific actions, triggering general actions, seasonal greetings, and daily life updates.

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Seeking fans' feedback/opinions

A specific type of interaction strategy on Facebook where companies encourage fans to share their opinions or feedback.

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Live chat/virtual online opportunities

A type of interaction strategy on Facebook where companies offer live chat or virtual online opportunities for customers to directly connect.

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Messages seeking specific action-based participation

This strategy encourages fans to take specific actions, such as liking a post, sharing content, or entering a contest.

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Messages triggering fans' general behavioral action

This strategy aims to trigger general behavioral actions from fans, such as visiting the website, following the company on other platforms, or making a purchase.

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Messages about seasonal/holiday greetings

This strategy involves sending messages related to seasonal events or holidays, such as Christmas or Valentine's Day.

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Messages about fans' daily life/personal life

This strategy includes messages that relate to fans’ daily lives or personal experiences.

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Number of Pages Using Specific Strategies

This strategy relies on the number of Facebook corporate pages that use each specific interactive strategy.

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Study Notes

Descriptive Statistics, Significance Levels, and Hypothesis Testing

  • Normal Curve: A theoretical distribution of scores, characterized by a bell shape and symmetry, where most scores cluster around the mean. More scores are average or near average than extreme.
  • Skewed Distributions: Asymmetrical distributions where one tail is longer than the other, indicating a prevalence of either very high or very low scores.
  • Descriptive Statistics: Numerical summaries of data, including the number of cases, measures of central tendency (mean, median, and mode), and measures of dispersion (range and standard deviation). These summarize and represent data to interpret variables.
  • Measures of Central Tendency: The mean (average), median (middle), and mode (most frequent) provide the average characteristic of variables, in a dataset.
  • Measures of Dispersion: The range (difference between the highest and lowest scores) and standard deviation (measure of how spread out scores are around the mean) demonstrate variability or how dispersed the scores are from the average.
  • Frequencies and Percentages: Used to summarize data about a specific variable. Percentage (e.g., 44.1%) signifies a proportion of occurrence compared to a total of occurrences (e.g., 1486).
  • Number of Cases (N): The total number of data points or participants in a dataset. A high case number usually means more reliable data points.
  • Hypothesis Testing: A technique of drawing conclusions based on the probability that observed data support or reject a research hypothesis (the assertion).
  • Significance Levels: The probability of making a Type I error (rejecting a true null hypothesis) is reported, and the commonly accepted standard in communication research is 0.05.
  • Null Hypothesis: States that there is no significant relationship or difference between variables; researchers look for evidence to reject this
  • Alternative Hypothesis: States that there is a relationship or difference between variables.
  • Type I Error: Rejecting a true null hypothesis.
  • Type II Error: Failing to reject a false null hypothesis, by failing to find a difference or relationship when it actually exists.
  • Statistical Techniques: Significance testing and sampling methods are used to test hypotheses. Using these techniques, researchers establish whether the observed relationship or difference in the data is credible or a matter of chance.

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Description

Test your knowledge on corporate strategies used by Fortune 100 companies on social media, particularly Facebook. This quiz covers studies by Kim et al. (2014) and Wonsun et al. (2012) among other statistical concepts in communication behavior. Assess your understanding of online information disclosure and data distribution.

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