Control Process Overview

Study Notes

Control Process Overview

Control is a continuous, dynamic, and cybernetic process involving monitoring performance, comparing it to standards, and taking corrective action.
Standards are predetermined expectations for performance, measurable quantitatively or qualitatively (e.g., sales targets, customer satisfaction). Benchmarking compares performance to industry best practices.
Control types differ in their timeliness.

Feedback Control

Feedback control uses past information to correct deviations from standards.
It is reactive and may not prevent problems.

Concurrent Control

Concurrent control uses real-time data to monitor performance and make immediate corrections.
It is more proactive than feedback control.

Feedforward Control

Feedforward control uses future-oriented information to anticipate and prevent deviations from standards.
It is the most proactive form.

Control Loss

Control loss occurs when performance significantly deviates from standards, and corrective actions are ineffective.

Control Costs

Regulation costs are expenses associated with implementing and maintaining control systems.
Cost-benefit analysis is crucial when determining implementation feasibility.

Cybernetic Feasibility

Cybernetic feasibility considers the resources and capabilities needed to successfully implement and maintain a control system.

Control Methods

Bureaucratic Control

Bureaucratic control relies on pre-established rules, policies, and procedures.
The top-down approach can lack flexibility.

Objective Control

Objective control measures performance based on observable behaviors or outputs.
Methods include quantitative measurements (e.g., sales) or qualitative assessments (e.g., customer feedback).
- Behavior control focuses on actions.
- Output control focuses on results.

Normative Control

Normative control influences behavior through shared values, beliefs, and norms within the organization.
This approach is organic and reliant on a strong organizational culture.

Concertive Control

Concertive control involves autonomous work groups creating and enforcing internal values, beliefs, and rules.
This decentralized approach empowers employees.

Self-Control (Self-Management)

Self-control involves individuals setting goals, monitoring performance, and rewarding/punishing themselves.
This requires high levels of self-discipline and motivation.

Description

This quiz examines the various types of control processes, including feedback, concurrent, and feedforward control. It emphasizes the importance of monitoring performance against standards and taking corrective action to ensure optimal outcomes. Test your understanding of these dynamic processes in organizational management.