Management Control Processes Quiz

What type of control is implemented before a work activity begins?

Which step in the control process involves using personal observations and statistical reports?

What action is taken if actual performance deviates outside the acceptable range?

Which type of control occurs while a work activity is in progress?

What could an unrealistic standard lead to in terms of performance evaluation?

Types of Control

Feedforward control: Implemented before an activity begins; examples include training and preventive maintenance.
Concurrent control: Implemented during an activity; examples include ongoing monitoring and direct supervision.
Feedback control: Implemented after an activity; examples include financial controls and quality control.

The Control Process

A three-step process involving measuring performance, comparing it to standards, and taking action.

Step 1: Measuring Actual Performance

Managers use various methods such as personal observations, statistical reports, and oral/written reports for measurements.

Step 2: Comparing Actual Performance to the Standard

Key to this step is identifying deviations between actual performance and the established standard.
Deviations exceeding acceptable ranges require investigation.

Step 3: Taking Managerial Action

To correct deviations, managers may implement various actions including training programs, disciplinary measures, adjustments to compensation.
To address inadequate standards, a review and potential revision of the standard might be necessary.

Test your knowledge on the types of control in management, including feedforward, concurrent, and feedback control. This quiz also covers the three-step control process involving measuring performance, comparing it to standards, and taking managerial actions. Challenge yourself to apply these concepts effectively.