Podcast
Questions and Answers
What type of control is implemented before a work activity begins?
What type of control is implemented before a work activity begins?
- Concurrent control
- Feedback control
- Feedforward control (correct)
- Reactive control
Which step in the control process involves using personal observations and statistical reports?
Which step in the control process involves using personal observations and statistical reports?
- Measuring actual performance (correct)
- Performing a feedback assessment
- Comparing actual performance against the standard
- Taking managerial action
What action is taken if actual performance deviates outside the acceptable range?
What action is taken if actual performance deviates outside the acceptable range?
- Ignoring the variance
- Revising all established standards
- Committing to more training sessions only
- Taking managerial action to correct deviations (correct)
Which type of control occurs while a work activity is in progress?
Which type of control occurs while a work activity is in progress?
What could an unrealistic standard lead to in terms of performance evaluation?
What could an unrealistic standard lead to in terms of performance evaluation?
Flashcards
Feedforward control
Feedforward control
Control that takes place before an activity begins, aiming to prevent problems from occurring.
Concurrent control
Concurrent control
Control that occurs during the activity itself, allowing for real-time monitoring and adjustments.
Feedback control
Feedback control
Control that takes place after an activity is finished, analyzing the results and making improvements.
Control process
Control process
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Acceptable range of variation
Acceptable range of variation
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Study Notes
Types of Control
- Feedforward control: Implemented before an activity begins; examples include training and preventive maintenance.
- Concurrent control: Implemented during an activity; examples include ongoing monitoring and direct supervision.
- Feedback control: Implemented after an activity; examples include financial controls and quality control.
The Control Process
- A three-step process involving measuring performance, comparing it to standards, and taking action.
Step 1: Measuring Actual Performance
- Managers use various methods such as personal observations, statistical reports, and oral/written reports for measurements.
Step 2: Comparing Actual Performance to the Standard
- Key to this step is identifying deviations between actual performance and the established standard.
- Deviations exceeding acceptable ranges require investigation.
Step 3: Taking Managerial Action
- To correct deviations, managers may implement various actions including training programs, disciplinary measures, adjustments to compensation.
- To address inadequate standards, a review and potential revision of the standard might be necessary.
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Description
Test your knowledge on the types of control in management, including feedforward, concurrent, and feedback control. This quiz also covers the three-step control process involving measuring performance, comparing it to standards, and taking managerial actions. Challenge yourself to apply these concepts effectively.
