Podcast
Questions and Answers
Which type of control is characterized by using after-the-fact information to correct deviations?
Which type of control is characterized by using after-the-fact information to correct deviations?
What is the primary focus of bureaucratic control?
What is the primary focus of bureaucratic control?
Which control method emphasizes shared values and beliefs to shape behavior?
Which control method emphasizes shared values and beliefs to shape behavior?
What does feedforward control aim to achieve?
What does feedforward control aim to achieve?
Signup and view all the answers
Which of the following is a potential drawback of bureaucratic control?
Which of the following is a potential drawback of bureaucratic control?
Signup and view all the answers
What do regulation costs refer to?
What do regulation costs refer to?
Signup and view all the answers
Which control method focuses on observable behaviors and outputs?
Which control method focuses on observable behaviors and outputs?
Signup and view all the answers
What is required for effective self-control in individuals?
What is required for effective self-control in individuals?
Signup and view all the answers
Study Notes
The Control Process
- Control is a continuous, dynamic, and cybernetic process of monitoring performance, comparing it to standards, and taking corrective action.
- Standards are predetermined performance expectations, which can be quantitative (e.g., sales targets) or qualitative (e.g., customer satisfaction levels). Benchmarking involves comparing performance to industry best practices.
- Feedback control uses after-the-fact information to correct deviations from standards. It's reactive and doesn't prevent problems.
- Concurrent control uses real-time information to monitor performance and take immediate corrective action. It's more proactive than feedback control.
- Feedforward control uses anticipatory information to prevent deviations from standards. It's the most proactive type of control.
- Control loss occurs when performance deviates significantly from standards and corrective action is ineffective.
Control Costs and Feasibility
- Regulation costs are the costs associated with implementing and maintaining control systems. Costs must be weighed against benefits.
- Cybernetic feasibility is the extent to which a control system can be effectively implemented and maintained, considering the organization's resources and capabilities.
Control Methods
- Bureaucratic Control: Relies on rules, policies, and procedures to guide behavior; top-down approach, can be inflexible.
- Objective Control: Measures performance based on observable behaviors or outputs. Can be quantitative (e.g., sales figures) or qualitative (e.g., customer feedback). Behavior control focuses on actions, while output control focuses on results.
- Normative Control: Shapes behavior through shared values, beliefs, and norms; a more organic approach that relies on strong organizational culture.
- Concertive Control: Develops values, beliefs, and rules within autonomous work groups; a decentralized approach that empowers employees.
- Self-Control (Self-Management): Individuals set their own goals, monitor their own performance, and reward or punish themselves accordingly. Requires high self-discipline and motivation.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz covers the essential aspects of the control process, including the types of controls: feedback, concurrent, and feedforward. It also addresses how control costs and feasibility play an important role in effective management. Test your understanding of how monitoring and corrective actions can impact organizational performance.
