Business Management Control Process Quiz
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Questions and Answers

What is the purpose of the control process?

  • To conduct after-action reviews
  • To measure performance and ensure desired results (correct)
  • To set objectives and standards
  • To establish output standards

    • What is an output standard used to measure?

  • Performance results in terms of quantity, quality, cost, or time (correct)
  • Team collaboration effectiveness
  • Employee satisfaction levels
  • Customer retention rates

    • What is the first step in the control process?

  • Take corrective action as needed
  • Establish objectives and standards (correct)
  • Compare results with objectives and standards
  • Measure actual performance

    • What is the purpose of an after-action review?

    <p>Identify lessons learned in a completed project</p> Signup and view all the answers

    What is the purpose of feedforward control?

    <p>To ensure that directions and resources are correct before the work begins</p> Signup and view all the answers

    In the context of control, what does SMART stand for?

    <p>Specific, Measurable, Attainable, Results Oriented, Time Defined</p> Signup and view all the answers

    What is the focus of concurrent controls?

    <p>To focus on what happens during the work process</p> Signup and view all the answers

    What is the purpose of feedback controls?

    <p>To take place after an action is completed</p> Signup and view all the answers

    What is the formula for the control equation mentioned in the text?

    <p>Need for action = desired performance – Actual performance</p> Signup and view all the answers

    What is the focus of management by exception?

    <p>Giving attention to situations that show the greatest need for action</p> Signup and view all the answers

    What is the focus of preliminary controls?

    <p>To ensure that directions and resources are correct before the work begins</p> Signup and view all the answers

    What is the purpose of historical comparison in control?

    <p>Using past performance as a basis for evaluating current performance</p> Signup and view all the answers

    What is the purpose of relative comparison in control?

    <p>Using the performance achievements of other persons as the evaluation benchmark</p> Signup and view all the answers

    What is the purpose of engineering comparison in control?

    <p>Using standards set scientifically through time and motion studies</p> Signup and view all the answers

    What is the focus of management by exception?

    <p>Giving attention to situations that show the greatest need for action</p> Signup and view all the answers

    What is the purpose of taking corrective action in the context of control?

    <p>To address substantial differences between actual and desired performance</p> Signup and view all the answers

    My favourite teacher is:

    <p>all of the above</p> Signup and view all the answers

    The best teacher is

    <p>all of the above</p> Signup and view all the answers

    Study Notes

    Control Process

    • Ensures organizational goals are met by monitoring performance and making adjustments as necessary.
    • Involves measuring actual performance against established standards and implementing corrective measures if deviations occur.

    Output Standards

    • Used to measure the effectiveness and efficiency of outputs produced by an organization.
    • Examples include production quantity, product quality, customer satisfaction, and profitability.

    First Step in the Control Process

    • Establishing performance standards that define the expected outcomes.

    After-Action Review

    • Serves to assess the effectiveness of actions taken and decisions made after a project or event.
    • Helps identify what worked, what didn’t, and how processes can be improved for future efforts.

    Feedforward Control

    • Aims to prevent problems by anticipating potential issues before they occur.
    • Focuses on adjusting inputs and processes to enhance desired outcomes.

    SMART in Control Context

    • Acronym stands for Specific, Measurable, Achievable, Relevant, Time-bound.
    • Framework guides the setting of effective performance standards.

    Focus of Concurrent Controls

    • Monitors ongoing activities to ensure they comply with established standards and goals as they happen.
    • Enables immediate adjustments to be made if performance is off track.

    Feedback Controls

    • Occur after an action has been taken, allowing organizations to evaluate the outcome against set standards.
    • Help in understanding successes and failures for future planning.

    Control Equation

    • Formula typically consists of comparing actual performance to standard performance to ascertain variances and implement improvements.

    Management by Exception

    • Focuses on identifying and addressing significant deviations from expected performance.
    • Allows management to concentrate on critical issues while routine operations are monitored automatically.

    Preliminary Controls

    • Emphasize planning and establishing standards before performance begins.
    • Aim to ensure resources are allocated effectively and processes are in place to achieve goals.

    Historical Comparison in Control

    • Involves analyzing past performance data to identify trends and evaluate progress over time.
    • Provides insights into performance consistency and areas needing improvement.

    Relative Comparison in Control

    • Benchmarks performance against similar units, competitors, or industry standards.
    • Helps in assessing competitiveness and determining areas for enhancement.

    Engineering Comparison in Control

    • Analyzes performance against established engineering standards and specifications.
    • Ensures processes are optimized and products meet safety and design criteria.

    Corrective Action Purpose

    • To address variances and enhance future performance.
    • Involves modifications to processes, resources, or objectives to improve efficiency and effectiveness.

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    Related Documents

    Lesson 4_ Controlling.pptx

    Description

    Test your understanding of the control process in business management with this quiz. Assess your knowledge of implementing control steps, using different control types, and forming SMART goals. Practice creating output standards, making accurate comparisons, and developing authentic SMART goals for managers.

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