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Questions and Answers
What is Continuous Quality Improvement (CQI)?
What is the primary focus of CustomerFocus principle in CQI?
What is the main emphasis of the EmployeeFocus principle in CQI?
How does Continuous Improvement benefit organizations?
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What is the role of leadership in Continuous Quality Improvement?
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Study Notes
Continuous Quality Improvement (CQI)
- A proactive approach to identify and address areas for improvement, ensuring high-quality products, services, and processes.
Principles of CQI
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CustomerFocus
- Places customers at the forefront, ensuring their needs and expectations are met.
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EmployeeFocus
- Empowers employees, encouraging their involvement, and development to achieve organizational goals.
Benefits of Continuous Improvement
- Enhances customer satisfaction through increased quality and efficiency.
- Fosters a culture of innovation, encouraging creativity and experimentation.
- Improves productivity, reduces waste, and minimizes defects.
- Increases employee engagement, motivation, and skills development.
- Supports adaptability and responsiveness to changing market demands.
Leadership Role in CQI
- Leaders set the tone, providing a clear vision and commitment to CQI principles.
- They empower employees, providing resources and support for improvement initiatives.
- Leaders facilitate open communication, encouraging a culture of continuous learning and improvement.
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Description
Test your knowledge of Continuous Quality Improvement with this quiz. Challenge yourself with questions on CQI principles, processes, and the implementation of small, incremental changes to improve quality and value within an organization.
