Podcast
Play an AI-generated podcast conversation about this lesson
Download our mobile app to listen on the go
Get App
Questions and Answers
What is Continuous Quality Improvement (CQI)?
What is Continuous Quality Improvement (CQI)?
- A one-time analysis of data to improve product quality
- A process of collecting, analyzing, and using data to improve the quality of services/products on an ongoing basis (correct)
- A method for maintaining the current quality of services/products
- A strategy for reducing the quality of services/products
What is the primary focus of CustomerFocus principle in CQI?
What is the primary focus of CustomerFocus principle in CQI?
- Keeping the customer as the primary focus (correct)
- Ignoring customer preferences
- Focusing on internal processes
- Prioritizing cost reduction over customer satisfaction
What is the main emphasis of the EmployeeFocus principle in CQI?
What is the main emphasis of the EmployeeFocus principle in CQI?
- Outsourcing improvement activities to external consultants
- Minimizing the role of employees in improvement activities
- Reducing the workforce to cut costs
- Unlocking the potential of the organization's people (correct)
How does Continuous Improvement benefit organizations?
How does Continuous Improvement benefit organizations?
Signup and view all the answers
What is the role of leadership in Continuous Quality Improvement?
What is the role of leadership in Continuous Quality Improvement?
Signup and view all the answers
Flashcards are hidden until you start studying
Study Notes
Continuous Quality Improvement (CQI)
- A proactive approach to identify and address areas for improvement, ensuring high-quality products, services, and processes.
Principles of CQI
-
CustomerFocus
- Places customers at the forefront, ensuring their needs and expectations are met.
-
EmployeeFocus
- Empowers employees, encouraging their involvement, and development to achieve organizational goals.
Benefits of Continuous Improvement
- Enhances customer satisfaction through increased quality and efficiency.
- Fosters a culture of innovation, encouraging creativity and experimentation.
- Improves productivity, reduces waste, and minimizes defects.
- Increases employee engagement, motivation, and skills development.
- Supports adaptability and responsiveness to changing market demands.
Leadership Role in CQI
- Leaders set the tone, providing a clear vision and commitment to CQI principles.
- They empower employees, providing resources and support for improvement initiatives.
- Leaders facilitate open communication, encouraging a culture of continuous learning and improvement.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
