Podcast
Questions and Answers
What is the action of driving the process of decision-making and implementation down the facility's chain of command known as?
What is the action of driving the process of decision-making and implementation down the facility's chain of command known as?
- Authorization
- Empowerment (correct)
- Delegation
- Supervision
What must employees know before they can be empowered according to the text?
What must employees know before they can be empowered according to the text?
- How to conduct market research
- How to recruit new staff
- How to perform all work tasks in their defined areas (correct)
- How to manage finances
Who should be the firstline 'guardians' of the quality program according to the text?
Who should be the firstline 'guardians' of the quality program according to the text?
- Shift supervisors and lead technicians (correct)
- Senior managers only
- Front line staff members
- Customer service representatives
What do effective leaders in a quality program do according to the text?
What do effective leaders in a quality program do according to the text?
What is typically limited to well-defined areas in the context of empowerment?
What is typically limited to well-defined areas in the context of empowerment?
In a quality program, who should provide training about the concept of empowerment?
In a quality program, who should provide training about the concept of empowerment?
What is required to achieve high quality patient care in CS departments?
What is required to achieve high quality patient care in CS departments?
What did the Ritz-Carlton hotel chain aim to reduce as part of its quality improvement plan?
What did the Ritz-Carlton hotel chain aim to reduce as part of its quality improvement plan?
What is the main focus of Total Quality Management (TQM) in healthcare organizations?
What is the main focus of Total Quality Management (TQM) in healthcare organizations?
What is one key factor that most problems affecting employees' work are attributed to, according to the text?
What is one key factor that most problems affecting employees' work are attributed to, according to the text?
Who should be involved in providing input for the planning and implementation of a Continuous Quality Improvement (CQI) program for instrument processing?
Who should be involved in providing input for the planning and implementation of a Continuous Quality Improvement (CQI) program for instrument processing?
What type of approach is emphasized in the text to move towards an ideal quality goal in healthcare?
What type of approach is emphasized in the text to move towards an ideal quality goal in healthcare?
What is one of the key requirements of Total Quality Management (TQM) for healthcare facilities?
What is one of the key requirements of Total Quality Management (TQM) for healthcare facilities?
Why is top-level administrators' support considered critical for achieving success in quality initiatives?
Why is top-level administrators' support considered critical for achieving success in quality initiatives?
Why is it important for healthcare facilities to involve multiple users and departments in identifying training needs and process changes?
Why is it important for healthcare facilities to involve multiple users and departments in identifying training needs and process changes?
How does the text suggest that departmental quality should be approached?
How does the text suggest that departmental quality should be approached?
Which of the following is NOT a characteristic of Continuous Quality Improvement (CQI) programs?
Which of the following is NOT a characteristic of Continuous Quality Improvement (CQI) programs?
How do many healthcare facilities develop their quality programs?
How do many healthcare facilities develop their quality programs?
What is the primary focus of both Six Sigma and Lean methodologies?
What is the primary focus of both Six Sigma and Lean methodologies?
Why is being an active participant in quality processes important?
Why is being an active participant in quality processes important?
What is the significance of using a problem analysis chart in quality improvement activities?
What is the significance of using a problem analysis chart in quality improvement activities?
Why are healthcare facilities impacted by external agencies with quality requirements?
Why are healthcare facilities impacted by external agencies with quality requirements?
What organization ensures that quality standards are set, monitored, and maintained by member healthcare facilities?
What organization ensures that quality standards are set, monitored, and maintained by member healthcare facilities?
What is the common goal of representatives from different workgroups when identifying issues and improving quality?
What is the common goal of representatives from different workgroups when identifying issues and improving quality?
What is one key responsibility of each technician mentioned in the text?
What is one key responsibility of each technician mentioned in the text?
In the context of the text, why is allowing a known defective product out of the department considered inexcusable?
In the context of the text, why is allowing a known defective product out of the department considered inexcusable?
How do technicians contribute to departmental audits according to the text?
How do technicians contribute to departmental audits according to the text?
What is the consequence of not following departmental policies, procedures, and processing protocols as per the text?
What is the consequence of not following departmental policies, procedures, and processing protocols as per the text?
How does keeping current with new technology help technicians according to the text?
How does keeping current with new technology help technicians according to the text?
Why are technicians encouraged to report others who are struggling with a process as per the text?
Why are technicians encouraged to report others who are struggling with a process as per the text?
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