Continuous Quality Improvement in Instrument Processing Quiz
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Questions and Answers

What is the action of driving the process of decision-making and implementation down the facility's chain of command known as?

  • Authorization
  • Empowerment (correct)
  • Delegation
  • Supervision

    • What must employees know before they can be empowered according to the text?

  • How to conduct market research
  • How to recruit new staff
  • How to perform all work tasks in their defined areas (correct)
  • How to manage finances

    • Who should be the firstline 'guardians' of the quality program according to the text?

  • Shift supervisors and lead technicians (correct)
  • Senior managers only
  • Front line staff members
  • Customer service representatives

    • What do effective leaders in a quality program do according to the text?

    <p>Establish priorities and empower people to implement process improvements</p> Signup and view all the answers

    What is typically limited to well-defined areas in the context of empowerment?

    <p>'Process improvement changes' within defined areas of responsibility</p> Signup and view all the answers

    In a quality program, who should provide training about the concept of empowerment?

    <p>Managers</p> Signup and view all the answers

    What is required to achieve high quality patient care in CS departments?

    <p>Comprehensive training programs and ongoing quality monitoring</p> Signup and view all the answers

    What did the Ritz-Carlton hotel chain aim to reduce as part of its quality improvement plan?

    <p>Defects per million transactions</p> Signup and view all the answers

    What is the main focus of Total Quality Management (TQM) in healthcare organizations?

    <p>Customer satisfaction and benefit to all members of the organization and society</p> Signup and view all the answers

    What is one key factor that most problems affecting employees' work are attributed to, according to the text?

    <p>Systems and procedures influenced by top-level leaders</p> Signup and view all the answers

    Who should be involved in providing input for the planning and implementation of a Continuous Quality Improvement (CQI) program for instrument processing?

    <p>Decontamination staff, processing employees, clinicians, physician personnel, and others involved in equipment use</p> Signup and view all the answers

    What type of approach is emphasized in the text to move towards an ideal quality goal in healthcare?

    <p>Planned approach</p> Signup and view all the answers

    What is one of the key requirements of Total Quality Management (TQM) for healthcare facilities?

    <p>Correctly performing work tasks the first time</p> Signup and view all the answers

    Why is top-level administrators' support considered critical for achieving success in quality initiatives?

    <p>Their support is needed to address system and procedure issues</p> Signup and view all the answers

    Why is it important for healthcare facilities to involve multiple users and departments in identifying training needs and process changes?

    <p>To ensure diverse perspectives are considered</p> Signup and view all the answers

    How does the text suggest that departmental quality should be approached?

    <p>Multidisciplinary and intradepartmental</p> Signup and view all the answers

    Which of the following is NOT a characteristic of Continuous Quality Improvement (CQI) programs?

    <p>Focuses on one-time quality improvements</p> Signup and view all the answers

    How do many healthcare facilities develop their quality programs?

    <p>Utilizing a combination of several formal quality programs</p> Signup and view all the answers

    What is the primary focus of both Six Sigma and Lean methodologies?

    <p>Reducing errors to an extremely low rate</p> Signup and view all the answers

    Why is being an active participant in quality processes important?

    <p>To generate solutions that are beneficial for all involved</p> Signup and view all the answers

    What is the significance of using a problem analysis chart in quality improvement activities?

    <p>It helps in better communication, issue capturing, and making informed changes</p> Signup and view all the answers

    Why are healthcare facilities impacted by external agencies with quality requirements?

    <p>To ensure quality standards are upheld and monitored</p> Signup and view all the answers

    What organization ensures that quality standards are set, monitored, and maintained by member healthcare facilities?

    <p>The Joint Commission</p> Signup and view all the answers

    What is the common goal of representatives from different workgroups when identifying issues and improving quality?

    <p>To improve processes by capturing issues and fostering better communication</p> Signup and view all the answers

    What is one key responsibility of each technician mentioned in the text?

    <p>Helping ensure everyone is properly trained</p> Signup and view all the answers

    In the context of the text, why is allowing a known defective product out of the department considered inexcusable?

    <p>It results in potential harm to patients</p> Signup and view all the answers

    How do technicians contribute to departmental audits according to the text?

    <p>By knowing the environment and processes best</p> Signup and view all the answers

    What is the consequence of not following departmental policies, procedures, and processing protocols as per the text?

    <p>Lower-quality products which may harm patients</p> Signup and view all the answers

    How does keeping current with new technology help technicians according to the text?

    <p>It enhances the ability to check work as technology advances</p> Signup and view all the answers

    Why are technicians encouraged to report others who are struggling with a process as per the text?

    <p>To maintain a focus on patient safety</p> Signup and view all the answers

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