Consumer Behavior Concepts Quiz

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Questions and Answers

What is the term for the phenomenon when a consumer switches brands even if their current brand adequately meets their needs?

  • Deliberate Search
  • Variety Seeking
  • Sensory-Specific Satiety
  • Brand Switching (correct)

What is the term for the process of acquiring information about products from sources like advertisements, friends, or consumer reports?

  • External Search (correct)
  • Filter Bubbles
  • Variety Seeking
  • Deliberate Search

What is the term for the desire to select new alternatives over familiar ones, often driven by a lack of stimulation in the environment?

  • External search
  • Sensory-Specific Satiety
  • Variety Seeking (correct)
  • Brand Switching

Which scenario describes an example of 'accidental' search for product information?

<p>A consumer seeing a new snack advertisement on television and becoming interested in trying it. (C)</p> Signup and view all the answers

What is the term for a consumer's tendency to only seek out and engage with information that confirms their existing beliefs, potentially leading to confirmation bias?

<p>Filter Bubbles (D)</p> Signup and view all the answers

Which of the following scenarios best exemplifies a 'want conflict'?

<p>A student decides to skip their afternoon study session to attend a friend's party. (A)</p> Signup and view all the answers

Based on the text, which of the following best describes the relationship between affect, arousal, and emotions?

<p>Arousal is a component of both moods and emotions, but emotions are generally characterized by higher levels of arousal. (A)</p> Signup and view all the answers

Which of the following statements accurately describes the self-regulatory challenge as presented in the text?

<p>The self-regulatory challenge arises from the constant struggle to maintain a balance between short-term desires and long-term goals, even when those desires are compelling. (D)</p> Signup and view all the answers

Which of the following best exemplifies a 'should conflict'?

<p>An individual chooses to stay up late watching a movie instead of getting a good night's sleep. (B)</p> Signup and view all the answers

Which of the following statements is TRUE regarding interpersonal conflicts?

<p>Both want conflicts and should conflicts involve a tension between immediate desires and long-term goals, with the key difference being the context in which they occur. (D)</p> Signup and view all the answers

What is a major impact of consumer behavior on marketing strategies?

<p>Firms must align their offerings based on consumer needs. (B)</p> Signup and view all the answers

Which of the following is an example of how brands influence consumer decisions unconsciously?

<p>Using prime shelf locations for products. (D)</p> Signup and view all the answers

What is meant by 'defaults' in the context of influencing consumer behavior?

<p>The option consumers automatically choose without active selection. (B)</p> Signup and view all the answers

How do willpower reserves affect consumer purchasing decisions?

<p>Low willpower makes consumers decide based on impulse rather than needs. (C)</p> Signup and view all the answers

Which question is NOT relevant for businesses to understand their consumers?

<p>How can we create new product features? (A)</p> Signup and view all the answers

What purpose do intelligent agents serve in online marketplaces?

<p>They help filter and organize market information. (C)</p> Signup and view all the answers

Which of the following best describes search engine optimization (SEO)?

<p>Techniques to improve content visibility in search results. (D)</p> Signup and view all the answers

How does the concept of 'long tail' impact profitability for companies?

<p>Profitability can come from selling niche products to numerous customers. (B)</p> Signup and view all the answers

What are hybrid products characterized by?

<p>Combining features from multiple distinct product categories. (D)</p> Signup and view all the answers

What is a superordinate category in the context of product categorization?

<p>An abstract level of categorization. (D)</p> Signup and view all the answers

In consumer product evaluation, what role does knowledge structure play?

<p>It impacts how consumers categorize and compare products. (B)</p> Signup and view all the answers

What is the primary goal of a positioning strategy in marketing?

<p>To convince consumers to classify a product in a specific category. (D)</p> Signup and view all the answers

Which category level allows for a broad range of alternatives while grouping similar items?

<p>Basic level category (B)</p> Signup and view all the answers

What is the primary goal of repositioning orange juice according to the content?

<p>To market it as an all-day beverage (A)</p> Signup and view all the answers

How does defining a superordinate category help in evaluating products?

<p>It makes noncomparable items easier to compare (D)</p> Signup and view all the answers

What is an example of a category exemplar mentioned in the content?

<p>Apple pie as a representative of pies (D)</p> Signup and view all the answers

Which attribute is considered most important for many consumers as a determinant attribute?

<p>Authenticity (C)</p> Signup and view all the answers

What does the compensatory decision rule allow for a product's shortcomings?

<p>To be balanced by strengths in other areas (C)</p> Signup and view all the answers

How do evaluative criteria impact decision-making?

<p>Prioritize dimensions that differ among products (D)</p> Signup and view all the answers

What is an example of a simple additive rule in decision-making?

<p>Selecting the option with the most positive attributes (A)</p> Signup and view all the answers

What effect does unclear category placement have on product discovery?

<p>Diminishes the ability to find them (C)</p> Signup and view all the answers

What term describes the phenomenon where individuals become less aware of a stimulus over time due to its familiarity?

<p>Adaptation (D)</p> Signup and view all the answers

Which of the following factors influences perceptual selection based on personal relevance?

<p>Perceptual defense (D)</p> Signup and view all the answers

What is the primary reason stimuli that are irrelevant or unimportant tend to habituate?

<p>Low relevance (C)</p> Signup and view all the answers

What characteristic of a stimulus can help it stand out against competitors?

<p>Color (D)</p> Signup and view all the answers

In which of the following situations is perceptual vigilance most likely to occur?

<p>When the stimuli relate to an individual's current needs (B)</p> Signup and view all the answers

What effect does intensity have on the habit formation of stimuli?

<p>Less intense stimuli tend to habituate due to lower sensory impact (B)</p> Signup and view all the answers

Which factor can significantly increase the likelihood of noticing a stimulus?

<p>Position of the stimulus in relation to the competition (D)</p> Signup and view all the answers

What is the term for the exposure to too much information that exceeds processing capability?

<p>Sensory overload (B)</p> Signup and view all the answers

Flashcards

Impact of Consumers

Consumers are the driving force behind marketing strategies, as companies exist to fulfill their needs.

Unconscious Buying

Marketing techniques subtly influence our purchasing decisions without us realizing it.

Default Bias

The default option is often chosen by consumers, influencing choices without active decision-making.

Willpower Reserves

Limited willpower makes us more prone to temptations, especially when tired, stressed, or overwhelmed.

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Key Consumer Questions

Understanding consumers' demographics, motivations, and satisfaction is key for businesses to succeed.

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External Search

Searching for product information from sources outside of our own minds, like advertisements, friends' opinions, or consumer reviews.

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Deliberate Search

Learning about products through intentional effort, like researching before a purchase.

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Accidental Search

Gaining information through passive exposure, like seeing an ad or product packaging.

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Brand Switching

The urge to try new products or brands, even if the current one is satisfactory.

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Evoked Set

The set of products or brands that a consumer is aware of and considers when making a purchase decision.

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Cybermediary

A website or app that helps customers find and evaluate products by organizing online market information.

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Intelligent Agent

Sophisticated software that uses past user behavior to predict what a user might like.

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Search Engine Optimization (SEO)

Techniques that companies use to optimize their website content for search engines.

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Long Tail

The idea that companies can profit by selling a large variety of niche products in low volume.

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Knowledge Structure

A set of beliefs and how we organize them in our minds.

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Levels of Categorization

The level of detail at which we categorize something.

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Hybrid Products

Products that combine features from two different categories.

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Positioning Strategy

The marketing strategy of convincing customers that your product belongs in a specific category.

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Competitive Advantage

A strategy that emphasizes the benefits of a product or service by comparing it to similar offerings in the market.

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Categorization

Grouping products or services based on shared qualities or characteristics to help consumers easily identify or compare options.

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Overlapping Category Comparison

Identifying a broader category that encompasses both items, making it easier to compare seemingly different products or services.

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Category Exemplar

Products that serve as a prime example of their category, making them instantly recognizable and influencing how we perceive other products within that category.

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Evaluative Criteria

The dimensions we use to assess the worth of different products or services.

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Determinant Attributes

Specific attributes that effectively differentiate choices when making a decision.

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Compensatory Decision Rule

Using one attribute to compensate for shortcomings in another attribute when making a choice.

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Simple Additive Rule

A decision rule that prioritizes the option with the largest number of positive features.

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Mood

A temporary and mild affective state not necessarily linked to a specific event. Think of feeling slightly down after waking up.

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Emotion

A strong emotional response triggered by a specific event, like receiving a great gift.

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Want Conflict

The desire to engage in something enjoyable even if it conflicts with long-term goals. This is often experienced during routine or work-related activities.

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Should Conflict

The feeling of needing to do something else, even though you're currently enjoying leisure activities. This is often experienced during free time.

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Self-Control

The ability to resist short-term impulses in favor of long-term goals, often influenced by how well we can control our emotions.

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Attention

The amount of mental effort we allocate to a specific stimulus.

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Sensory Overload

We receive more sensory information than we can process at once, forcing us to select which stimuli to focus on.

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Perceptual Selection

The process of selecting which stimuli we pay attention to from the many we are exposed to.

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Personal Selection Factors

Factors related to the individual that influence their attention, such as their needs, desires, and past experiences.

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Perceptual Vigilance

We are more likely to perceive stimuli that are relevant to our current needs or interests.

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Perceptual Defense

We tend to avoid or distort stimuli that threaten us in some way, even if they are relevant.

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Adaptation

The tendency to notice a stimulus less over time as it becomes familiar.

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Stimulus Selection Factors

Features of the stimulus itself that influence its ability to grab our attention.

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Study Notes

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