Podcast
Questions and Answers
What is the main reason Jim Smyth and Sue Davidson are brainstorming ideas for improving their pharmacy performance?
What is the main reason Jim Smyth and Sue Davidson are brainstorming ideas for improving their pharmacy performance?
Why did Jim Smyth and Sue Davidson involve the staff pharmacist and technicians in brainstorming ideas?
Why did Jim Smyth and Sue Davidson involve the staff pharmacist and technicians in brainstorming ideas?
What will be the primary focus of the chapters that follow?
What will be the primary focus of the chapters that follow?
Why do Jim Smyth and Sue Davidson need to consider how their services will differ from those of the Corner Pharmacy?
Why do Jim Smyth and Sue Davidson need to consider how their services will differ from those of the Corner Pharmacy?
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What is the main focus of the 'eight P's' of integrated service management proposed by Lovelock and Wright?
What is the main focus of the 'eight P's' of integrated service management proposed by Lovelock and Wright?
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How do the first four 'eight P's' differ from the traditional four P's?
How do the first four 'eight P's' differ from the traditional four P's?
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How does Lovelock and Wright emphasize the importance of processes in service creation?
How does Lovelock and Wright emphasize the importance of processes in service creation?
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What is the main assumption about consumers in the production concept?
What is the main assumption about consumers in the production concept?
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Which concept focuses on designing a great product (or service) without much input from potential beneficiaries?
Which concept focuses on designing a great product (or service) without much input from potential beneficiaries?
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What might be a consequence of a company solely dedicated to dispensing prescriptions without regard to medication appropriateness?
What might be a consequence of a company solely dedicated to dispensing prescriptions without regard to medication appropriateness?
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What fallacy might managers following the product concept philosophy commit, according to Kotler?
What fallacy might managers following the product concept philosophy commit, according to Kotler?
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What is the main focus of relationship marketing of services?
What is the main focus of relationship marketing of services?
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Which reference discusses the use of focus groups as a tool to enhance pharmaceutical care practice?
Which reference discusses the use of focus groups as a tool to enhance pharmaceutical care practice?
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From the text, what is a key aspect highlighted in the book 'Marketing of Services'?
From the text, what is a key aspect highlighted in the book 'Marketing of Services'?
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Based on the text, what is a key aspect addressed by Fournier and Mick in their research?
Based on the text, what is a key aspect addressed by Fournier and Mick in their research?
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Which concept is considered the core concept in marketing?
Which concept is considered the core concept in marketing?
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In what year did Hunt remark that marketing has an important role in nonbusiness organizations?
In what year did Hunt remark that marketing has an important role in nonbusiness organizations?
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Which definition of marketing recognized the social role explicitly in 2004?
Which definition of marketing recognized the social role explicitly in 2004?
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According to Kotler and Keller (2006), what do the managerial and social definitions of marketing introduce?
According to Kotler and Keller (2006), what do the managerial and social definitions of marketing introduce?
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