Podcast
Questions and Answers
What does attitude mean?
What does attitude mean?
An attitude is a lasting, general evaluation of an object, person, group, issue, or concept on a dimension ranging from negative to positive.
What are the three main components of attitude?
What are the three main components of attitude?
The three main components of attitude are cognition, affect, and behavior.
Which of these is NOT a type of attitude conditioning?
Which of these is NOT a type of attitude conditioning?
- Operant/Instrumental Conditioning
- Social Conditioning (correct)
- Direct experience
- Classical Conditioning
What is a behavior?
What is a behavior?
Identical twins always share the same attitudes.
Identical twins always share the same attitudes.
What is the relationship between beliefs and buying behavior?
What is the relationship between beliefs and buying behavior?
What is motivation?
What is motivation?
Define Perception.
Define Perception.
What is the difference between functional and symbolic attributes?
What is the difference between functional and symbolic attributes?
What is the term used to describe how our sensory receptors respond to stimuli?
What is the term used to describe how our sensory receptors respond to stimuli?
What are two key influences on our perception?
What are two key influences on our perception?
Perception is simpler than attitude.
Perception is simpler than attitude.
What is the primary goal of exploring and measuring customer emotion in marketing?
What is the primary goal of exploring and measuring customer emotion in marketing?
What are two common methods used in qualitative research?
What are two common methods used in qualitative research?
What is the main purpose of quantitative research?
What is the main purpose of quantitative research?
How does a Likert scale work?
How does a Likert scale work?
What differentiates a Star rating scale from a Likert scale?
What differentiates a Star rating scale from a Likert scale?
What is the primary function of a market study?
What is the primary function of a market study?
What are the main stages involved in conducting a market study?
What are the main stages involved in conducting a market study?
What is the purpose of a market study brief?
What is the purpose of a market study brief?
What is the primary emphasis in an exploratory study?
What is the primary emphasis in an exploratory study?
What is the primary goal of a conclusive study?
What is the primary goal of a conclusive study?
What is the main focus of a descriptive study?
What is the main focus of a descriptive study?
What differentiates a causal/confirmatory study from other types of studies?
What differentiates a causal/confirmatory study from other types of studies?
What are the two main data categories used in market research?
What are the two main data categories used in market research?
What are internal data?
What are internal data?
What are the three main sampling methods discussed in the text?
What are the three main sampling methods discussed in the text?
Describe the process of convenience sampling?
Describe the process of convenience sampling?
What is the main principle behind purposive sampling?
What is the main principle behind purposive sampling?
How does snowball sampling work?
How does snowball sampling work?
What is the purpose of an interview guide?
What is the purpose of an interview guide?
What are the key stages in a qualitative interview?
What are the key stages in a qualitative interview?
What is the main distinction between qualitative and quantitative research?
What is the main distinction between qualitative and quantitative research?
What is the key objective of qualitative research?
What is the key objective of qualitative research?
What is the fundamental difference between primary and secondary data?
What is the fundamental difference between primary and secondary data?
What are three reasons why primary data are considered more demanding to collect?
What are three reasons why primary data are considered more demanding to collect?
What is the primary purpose of a questionnaire in market research?
What is the primary purpose of a questionnaire in market research?
What are the three key objectives for designing a questionnaire?
What are the three key objectives for designing a questionnaire?
What are two key factors to consider for a questionnaire's design?
What are two key factors to consider for a questionnaire's design?
What is the difference between nominal and ordinal variables?
What is the difference between nominal and ordinal variables?
What is the difference between discrete and continuous variables?
What is the difference between discrete and continuous variables?
What does a t-test allow researchers to determine?
What does a t-test allow researchers to determine?
What is the primary purpose of an ANOVA test?
What is the primary purpose of an ANOVA test?
What is the main function of correlation analysis?
What is the main function of correlation analysis?
What are the primary strengths of probability sampling techniques?
What are the primary strengths of probability sampling techniques?
Why are non-probability sampling techniques potentially problematic for research?
Why are non-probability sampling techniques potentially problematic for research?
Flashcards
Attitude
Attitude
A lasting, general evaluation of an object, person, group, issue, or concept on a scale from negative to positive.
Direct Experience
Direct Experience
Direct interaction with the attitude object contributes to forming a positive or negative evaluation. Often, these attitudes strongly predict future behavior.
Classical Conditioning
Classical Conditioning
When a positive or negative stimulus is repeatedly paired with a neutral attitude object, the evaluation associated with the stimulus becomes linked to the object.
Operant/Instrumental Conditioning
Operant/Instrumental Conditioning
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Genetic Determinants
Genetic Determinants
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Belief
Belief
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Learning
Learning
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Motivation
Motivation
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Perception
Perception
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Sensation
Sensation
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Sensory Marketing
Sensory Marketing
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Emotion
Emotion
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Exploratory Study
Exploratory Study
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Conclusive Study
Conclusive Study
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Descriptive Study
Descriptive Study
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Causal/Confirmatory Study
Causal/Confirmatory Study
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Primary Data
Primary Data
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Secondary Data
Secondary Data
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Internal Data
Internal Data
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External Data
External Data
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Qualitative Study
Qualitative Study
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Depth Interview
Depth Interview
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Semi-structured Interview
Semi-structured Interview
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T-test
T-test
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ANOVA
ANOVA
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Post-hoc Test
Post-hoc Test
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Convenience Sampling
Convenience Sampling
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Purposive Sampling
Purposive Sampling
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Snowball Sampling
Snowball Sampling
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Scale Measurement
Scale Measurement
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Likert Scale
Likert Scale
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Star Rating or Slider
Star Rating or Slider
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Pictorial Scale
Pictorial Scale
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Study Notes
Consumer Attitude
- Attitude is a lasting evaluation of an object, person, group, issue or concept; ranging from negative to positive.
- Attitudes summarize positive, negative or mixed evaluations that arise from beliefs, emotions, and past behaviors related to the object.
- Attitudes are not readily observable.
- Attitude components: Cognition (beliefs), Affect (emotions), and Behavior (intentions).
Attitude Formation
- Direct experience: Consumers form attitudes after using a product, leading to strong positive or negative evaluations. Direct experience strengthens future behaviors.
- Classical conditioning: Positive or negative stimuli repeatedly paired with a neutral object create an associated evaluation. This can happen subconsciously.
- Operant/Instrumental conditioning: Behaviours towards an attitude object are either reinforced or punished, thus positively or negatively impacting attitudes towards the object.
Beliefs
- Beliefs are cognitive (thought-based) information about an attitude object; they don't have to be factual.
- Beliefs can be formed through experiences or social interactions.
- Beliefs affect buying behaviors; they help to shape product and brand images.
Perception
- Perception is how individuals interpret sensory information (stimuli).
- Consumers perceive brands based on functional and symbolic attributes.
- Consumer perception is complex, impacted by sensory information (sight, sound, smell, taste, touch), internal state, and the environment.
Emotions
- Motivation is an internal state that drives people to fulfil needs and desires(conscious and unconscious).
- Motivation stems from a need-created tension state the urges the consumer to eliminate.
- Attitudes can be positive, neutral, or negative.
Research Methods (Qualitative and Quantitative)
- Qualitative: Gathering insight through various methods (group interviews, interviews, online observation); useful for initial problem understanding.
- Quantitative: Methods involving data collection from larger representative samples, utilizing statistical analysis.
Sampling Methods
- Convenience: Selecting participants easily available.
- Purposive: Selecting specific participants matching characteristics.
- Snowball: Participants refer others meeting the criteria; often used for niche or difficult-to-reach groups.
Questionnaire design
- A questionnaire is a structured sequence of questions (written or verbal).
- Questionnaire design objectives include accurately translating information needed, encouraging response, minimizing errors.
- Clear and logical question order is vital.
- Pilot testing to identify errors and ensure successful administration is critical.
- A clear understanding of how variables are classified and measured (qualitative vs. quantitative) is key to questionnaire development.
Inferential Statistics
- t-tests: compare the means of two groups regarding one variable.
- Anova: compares the means of three or more groups.
- Correlation: examines the relationship between two variables, evaluating strength and direction.
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