11 Questions
Which type of communication works best when there is a need for a record to exist?
Written communication
When is oral communication considered the best medium?
When needing immediate feedback
Why is writing almost always the best medium when you must choose your words carefully?
To guarantee careful word selection
In what situations is it smarter to put your message in writing?
When you want it to be the final word
What type of communication works best for messages requiring a personal dimension?
Oral communication
Why is written communication better than speaking when conveying complicated ideas?
To convey ideas that require study and thought
What is the main advantage of handwritten notes over typed messages?
They add a personal touch
According to the passage, what is one explanation for why some organizations prefer voice mail over email?
Voice mail is more personal
What does the passage suggest about the relationship between communication channel preferences and employee performance evaluations?
Employees who use the preferred channels receive higher evaluations
According to the passage, what is one benefit of using multiple communication channels to convey a message?
It captures the best of both oral and written media
According to the passage, what is one way to effectively use electronic communication channels?
All of the above
Test your knowledge on the importance of oral communication for messages that require a personal touch and visual support. Learn when to prioritize face-to-face interactions for better outcomes.
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