Conflict Resolution Vocabulary

Business Situations: Conflict Talks in English

• An international company operates across multiple countries
• Headquarters are the primary office or operational center of a company
• Management involves directing and controlling a business or organization
• A branch is a local office or division within a larger company
• An impression is a retained feeling or idea about something
• Open-mindedness is the willingness to consider ideas without bias
• Immediately means without any delay
• To address means to speak to or deal with an issue
• Inappropriate means unsuitable within a particular context
• Harsh means severe or cruel in manner
• To interrupt means to stop someone from speaking
• Uncomfortable refers to causing unease or awkwardness
• Feeling insecure indicates a lack of confidence or safety
• It's important to move towards a favorable outcome in conflict scenarios

Conflicts in the Workplace

• Conflicts arise from many sources
• Opposing ideas can cause conflicts
• Personality clashes can cause problems
• Misunderstandings can result from these clashes
• Work styles can vary between individuals
• Different work paces can lead to challenges
• Perceived unfair treatment can cause jealousy
• Perceived unfair treatment can also cause envy
• An individual's manner of leading is their leadership style
• A behavior might be considered inappropriate
• Unfair treatment leads to dissatisfaction
• A trigger is what starts a conflict

Cultural Differences in the World of Work

• Relates to an international working environment
• A job is considered rewarding if it provides satisfaction or benefit
• A job is challenging if it tests one's abilities
• People differ in various ways
• Presenting a professional appearance matters
• Most people try to steer clear of conflicts
• Familiarity with customs from other countries is important
• A custom is a traditional, accepted way of behaving

Phrases for Difficult Conversations

• "I would like to discuss something with you. Can we fix a meeting?" - Suggests scheduling a discussion
• "I need to address a rather unpleasant issue. Is now a good time for you?" - Indicates the need to handle a problem promptly
• "I have the feeling that something is not quite right these days. Is there anything you would like to tell me about?" - Encourages the other person to share concerns

Phrases for Conflict Talks

• "Thank you for being honest with me." - Appreciates the other person's honesty
• "Your comment on my work hurt me. Can you understand that?" - Conveys the impact of words and seeks empathy
• "I’m sorry. I see how I have contributed to the problem." - Acknowledges one's role in the conflict
• "Yes, I can understand what you mean. That must be difficult for you." - Shows understanding and empathy
• "I understand your point of view, but I have a different opinion on this topic." - Acknowledges the viewpoint of someone while keeping one's own opinion
• "I don’t think we can find a solution today, so let’s discuss this tomorrow." - Suggests postponing the conversation
• "I think we should take a break and discuss this again when we have both cooled down a bit." - Advocates pausing to reduce tension
• "How can we advance here? What kind of solution would you propose?" - Proposes collaborative problem-solving
• "Let’s see how we can prevent this from happening in the future." - Focuses on preventing future occurrences
• "Would it help if we involved our manager?" - Suggests involving a manager if necessary
• "Let’s agree to disagree." - Is a phrase used to accept lack of consensus