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Questions and Answers
Competitive individuals prioritize preserving relationships over achieving personal goals.
False
Accommodating involves assertive communication and cooperation.
False
Avoiding conflict can lead to the growth and spread of the conflict.
True
Compromising involves finding a mutually beneficial solution that exceeds the 'budget of possibilities'.
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Collaborative problem-solving requires a lack of trust and risk-taking.
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When we compromise, we are more likely to feel better about our chances for future understanding and goodwill.
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Emotional responses to conflict include feelings of happiness and excitement.
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Cognitive responses are always loud and vocal.
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Physical responses to conflict can include decreased perspiration and slower heartbeat.
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Avoiding conflict can lead to a better understanding of the underlying issues and concerns.
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Study Notes
Conflict Resolution Styles
- Competing: a style where one's own needs are advocated over others', using aggressive communication, low regard for future relationships, and coercive power to seek control over the discussion.
Opposite of Competing
- Accommodating (Smoothing): yielding to others' needs, prioritizing relationship preservation over individual needs.
Avoiding Conflict
- Avoiding: a response to negative perception of conflict, suppressing feelings and views, leading to festering conflict that can damage relationships.
Approaches to Conflict
- Compromising: a series of trade-offs, satisfactory but not satisfying, with a lack of trust and risk-taking.
- Collaborating: pooling individual needs and goals, assertive communication, cooperation, and consensus, exceeding limited views and resolving disputes meaningfully.
Consequences of Conflict Resolution Styles
- Competing: forcing acceptance, potentially accompanied by fear and resentment.
- Accommodating: smoothing relationships, but potentially building up frustrations.
- Compromising: feeling OK about the outcome, but harboring resentments.
- Collaborating: better chances for future understanding and goodwill.
- Avoiding: remaining clueless about underlying issues and concerns.
Responses to Conflict
Emotional Responses
- Feelings experienced during conflict, ranging from anger to despair and confusion, often misunderstood as others' feelings.
Cognitive Responses
- Ideas and thoughts about conflict, present as inner voices or internal observers, understood through sub-vocalization (self-talk).
Physical Responses
- Heightened stress, bodily tension, increased perspiration, tunnel vision, shallow or accelerated breathing, nausea, and rapid heartbeat, influencing our ability to meet our needs in conflict.
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Description
This quiz covers the competing and accommodating styles of conflict resolution, including their characteristics and impact on relationships.
