Conflict Resolution Quiz

Understanding Conflict: Responses, Levels, Analysis, and Resolution

• Conflict is a situation of disagreement between people with incompatible goals due to various factors.
• Dispute is a short-term disagreement, while a problem can be resolved by management.
• Conflict arises when values or needs are incompatible, and it is an outgrowth of diversity.
• Five typical responses to conflict are avoidance, accommodation, competition, compromise, and collaboration.
• Conflict can occur at various levels, including intrapersonal, interpersonal, intergroup, intragroup, and international.
• Conflict analysis is a systematic study of the nature, causes, actors, and dynamics of conflict.
• Conflict analysis is influenced by different worldviews, such as the Harvard Approach, Human Needs Theory, and Conflict Transformation approach.
• The Harvard Approach emphasizes focusing on interests instead of positions to resolve conflicts.
• The Human Needs Theory argues that conflicts are caused by basic human needs that are not satisfied.
• The Conflict Transformation approach sees conflicts as destructive or constructive interactions, depending on how conflicts are transformed.
• There are several conflict analysis tools, including the Conflict Wheel, Conflict Tree, Conflict Mapping, Glasl's Escalation or Staircase Model, and Inmedio's Conflict Perspective Analysis.
• Conflict resolution should focus on finding mutually acceptable solutions that address the underlying issues and needs of all parties involved.