Questions and Answers
What is the difference between a conflict and a dispute?
A dispute is a short-term disagreement, while a conflict is a situation of disagreement between people with incompatible goals due to various factors.
What are the five typical responses to conflict?
The five typical responses to conflict are avoidance, accommodation, competition, compromise, and collaboration.
What are the different levels at which conflict can occur?
Conflict can occur at various levels, including intrapersonal, interpersonal, intergroup, intragroup, and international.
What is conflict analysis?
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What are some of the different worldviews that influence conflict analysis?
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What does the Human Needs Theory argue about the causes of conflicts?
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What should conflict resolution focus on?
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Study Notes
Understanding Conflict: Responses, Levels, Analysis, and Resolution
- Conflict is a situation of disagreement between people with incompatible goals due to various factors.
- Dispute is a short-term disagreement, while a problem can be resolved by management.
- Conflict arises when values or needs are incompatible, and it is an outgrowth of diversity.
- Five typical responses to conflict are avoidance, accommodation, competition, compromise, and collaboration.
- Conflict can occur at various levels, including intrapersonal, interpersonal, intergroup, intragroup, and international.
- Conflict analysis is a systematic study of the nature, causes, actors, and dynamics of conflict.
- Conflict analysis is influenced by different worldviews, such as the Harvard Approach, Human Needs Theory, and Conflict Transformation approach.
- The Harvard Approach emphasizes focusing on interests instead of positions to resolve conflicts.
- The Human Needs Theory argues that conflicts are caused by basic human needs that are not satisfied.
- The Conflict Transformation approach sees conflicts as destructive or constructive interactions, depending on how conflicts are transformed.
- There are several conflict analysis tools, including the Conflict Wheel, Conflict Tree, Conflict Mapping, Glasl's Escalation or Staircase Model, and Inmedio's Conflict Perspective Analysis.
- Conflict resolution should focus on finding mutually acceptable solutions that address the underlying issues and needs of all parties involved.
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