3.2
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Questions and Answers

Why is it important not to let conflicts go unresolved?

  • It makes conversations more interesting.
  • It prevents the conflict from escalating. (correct)
  • It saves time.
  • It builds stronger relationships through animosity.

    • What is one role of a mediator during conflict resolution?

  • To ensure only one party is heard.
  • To ignore the perspectives of the parties.
  • To clarify communication. (correct)
  • To make all decisions for the parties involved.

    • What typically happens in a compromise?

  • Only one party gets what they want.
  • The conflict remains unresolved.
  • Both parties give up something to reach a solution. (correct)
  • The mediator makes the final decision.

    • Why might two people in a conflict identify its cause differently?

    <p>Because they have different perspectives.</p> Signup and view all the answers

    What is one benefit of involving a mediator?

    <p>The mediator helps find solutions.</p> Signup and view all the answers

    What skill is essential for resolving conflicts using negotiation?

    <p>Effective communication</p> Signup and view all the answers

    How does a mediator illuminate new perspectives?

    <p>By helping parties see the conflict from different angles</p> Signup and view all the answers

    Which is not a factor that might cause conflict in a relationship?

    <p>Shared goals</p> Signup and view all the answers

    What is a common outcome of using a mediator in conflict resolution?

    <p>Both parties are heard and understood.</p> Signup and view all the answers

    Which is an incorrect step in negotiation for resolving conflicts?

    <p>Ignoring the other person's perspective</p> Signup and view all the answers

    Study Notes

    Factors that Cause Conflict

    • Different values influenced by family, culture, personal views, and experiences
    • Different goals that may lead to conflicts between individuals or groups
    • Different needs at different times that may lead to conflicts
    • Misunderstandings that can lead to conflicts

    Characteristics of Healthy Conflict Resolution

    • Conflicts are resolved respectfully
    • Conflicts can be easily settled with no hurt feelings
    • Conflicts that are not resolved can lead to serious and lasting consequences
    • Unresolved conflicts can affect a person's psychological and emotional well-being and even physical health
    • Working through a conflict can strengthen a relationship

    Steps in Resolving Conflicts

    Identify the Cause of the Conflict

    • Identify what is causing the conflict on an individual level
    • Communicate with the other person to identify the cause

    Identify Solutions Both People Can Support

    • Discuss all possible solutions and consider common agreement
    • Calmly discuss the most probable solutions to reach an agreement

    Agree on a Solution

    • Both parties agree on a solution through compromise
    • Compromise may not always make everyone happy

    Carry Out the Solution

    • Take action to apply the solution
    • Ensure all parties know their designated roles in the solution
    • Follow through on the agreed-upon solution and consider how to overcome obstacles

    Role of a Mediator

    • Makes sure everyone is heard
    • Clarifies communication
    • Illuminates new perspectives
    • Helps find solutions

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    Description

    Learn about the factors that lead to conflicts and understand the significance of resolving them effectively. Test your knowledge on conflict resolution and its importance in personal and professional settings.

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