10 Questions
Why is it important not to let conflicts go unresolved?
It prevents the conflict from escalating.
What is one role of a mediator during conflict resolution?
To clarify communication.
What typically happens in a compromise?
Both parties give up something to reach a solution.
Why might two people in a conflict identify its cause differently?
Because they have different perspectives.
What is one benefit of involving a mediator?
The mediator helps find solutions.
What skill is essential for resolving conflicts using negotiation?
Effective communication
How does a mediator illuminate new perspectives?
By helping parties see the conflict from different angles
Which is not a factor that might cause conflict in a relationship?
Shared goals
What is a common outcome of using a mediator in conflict resolution?
Both parties are heard and understood.
Which is an incorrect step in negotiation for resolving conflicts?
Ignoring the other person's perspective
Study Notes
Factors that Cause Conflict
- Different values influenced by family, culture, personal views, and experiences
- Different goals that may lead to conflicts between individuals or groups
- Different needs at different times that may lead to conflicts
- Misunderstandings that can lead to conflicts
Characteristics of Healthy Conflict Resolution
- Conflicts are resolved respectfully
- Conflicts can be easily settled with no hurt feelings
- Conflicts that are not resolved can lead to serious and lasting consequences
- Unresolved conflicts can affect a person's psychological and emotional well-being and even physical health
- Working through a conflict can strengthen a relationship
Steps in Resolving Conflicts
Identify the Cause of the Conflict
- Identify what is causing the conflict on an individual level
- Communicate with the other person to identify the cause
Identify Solutions Both People Can Support
- Discuss all possible solutions and consider common agreement
- Calmly discuss the most probable solutions to reach an agreement
Agree on a Solution
- Both parties agree on a solution through compromise
- Compromise may not always make everyone happy
Carry Out the Solution
- Take action to apply the solution
- Ensure all parties know their designated roles in the solution
- Follow through on the agreed-upon solution and consider how to overcome obstacles
Role of a Mediator
- Makes sure everyone is heard
- Clarifies communication
- Illuminates new perspectives
- Helps find solutions
Learn about the factors that lead to conflicts and understand the significance of resolving them effectively. Test your knowledge on conflict resolution and its importance in personal and professional settings.
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