Podcast
Questions and Answers
Why is it important not to let conflicts go unresolved?
Why is it important not to let conflicts go unresolved?
- It makes conversations more interesting.
- It prevents the conflict from escalating. (correct)
- It saves time.
- It builds stronger relationships through animosity.
What is one role of a mediator during conflict resolution?
What is one role of a mediator during conflict resolution?
- To ensure only one party is heard.
- To ignore the perspectives of the parties.
- To clarify communication. (correct)
- To make all decisions for the parties involved.
What typically happens in a compromise?
What typically happens in a compromise?
- Only one party gets what they want.
- The conflict remains unresolved.
- Both parties give up something to reach a solution. (correct)
- The mediator makes the final decision.
Why might two people in a conflict identify its cause differently?
Why might two people in a conflict identify its cause differently?
What is one benefit of involving a mediator?
What is one benefit of involving a mediator?
What skill is essential for resolving conflicts using negotiation?
What skill is essential for resolving conflicts using negotiation?
How does a mediator illuminate new perspectives?
How does a mediator illuminate new perspectives?
Which is not a factor that might cause conflict in a relationship?
Which is not a factor that might cause conflict in a relationship?
What is a common outcome of using a mediator in conflict resolution?
What is a common outcome of using a mediator in conflict resolution?
Which is an incorrect step in negotiation for resolving conflicts?
Which is an incorrect step in negotiation for resolving conflicts?
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Study Notes
Factors that Cause Conflict
- Different values influenced by family, culture, personal views, and experiences
- Different goals that may lead to conflicts between individuals or groups
- Different needs at different times that may lead to conflicts
- Misunderstandings that can lead to conflicts
Characteristics of Healthy Conflict Resolution
- Conflicts are resolved respectfully
- Conflicts can be easily settled with no hurt feelings
- Conflicts that are not resolved can lead to serious and lasting consequences
- Unresolved conflicts can affect a person's psychological and emotional well-being and even physical health
- Working through a conflict can strengthen a relationship
Steps in Resolving Conflicts
Identify the Cause of the Conflict
- Identify what is causing the conflict on an individual level
- Communicate with the other person to identify the cause
Identify Solutions Both People Can Support
- Discuss all possible solutions and consider common agreement
- Calmly discuss the most probable solutions to reach an agreement
Agree on a Solution
- Both parties agree on a solution through compromise
- Compromise may not always make everyone happy
Carry Out the Solution
- Take action to apply the solution
- Ensure all parties know their designated roles in the solution
- Follow through on the agreed-upon solution and consider how to overcome obstacles
Role of a Mediator
- Makes sure everyone is heard
- Clarifies communication
- Illuminates new perspectives
- Helps find solutions
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