Podcast
Questions and Answers
What is one reason people resist change?
What is one reason people resist change?
- They want to invest more energy into the change.
- They believe the change will enhance their productivity.
- They prefer familiar and predictable routines. (correct)
- They have a strong desire for new information.
Which view of conflict considers it to be inherently negative and suggests avoiding it?
Which view of conflict considers it to be inherently negative and suggests avoiding it?
- Collaborative View
- Traditional View (correct)
- Contemporary View
- Interactionist View
What approach to conflict involves retreating or ignoring the issue?
What approach to conflict involves retreating or ignoring the issue?
- Confrontation
- Negotiation
- Avoidance (correct)
- Collaboration
Positive conflict can stimulate what within a team?
Positive conflict can stimulate what within a team?
Which conflict type embraces conflict as a necessary ingredient for performance?
Which conflict type embraces conflict as a necessary ingredient for performance?
What is a potential negative outcome of unresolved conflict?
What is a potential negative outcome of unresolved conflict?
The contemporary view of conflict suggests that it can be what?
The contemporary view of conflict suggests that it can be what?
What leads to conflict according to the content?
What leads to conflict according to the content?
What is a key focus of traditional change management approaches?
What is a key focus of traditional change management approaches?
Which belief is often mistakenly held by managers regarding change?
Which belief is often mistakenly held by managers regarding change?
Why do individuals in an organization often respond with suspicion or fear to IT projects?
Why do individuals in an organization often respond with suspicion or fear to IT projects?
Which statement reflects a common misconception held by technical people and managers about change in the organization?
Which statement reflects a common misconception held by technical people and managers about change in the organization?
What might be a consequence if employees are not prepared for the impacts of a new system?
What might be a consequence if employees are not prepared for the impacts of a new system?
What is an important component for successful change management, as highlighted by Anderson and Anderson?
What is an important component for successful change management, as highlighted by Anderson and Anderson?
What is the significance of assimilation in an organization?
What is the significance of assimilation in an organization?
Which of the following best describes a change management plan?
Which of the following best describes a change management plan?
What is a common belief that may lead to an organizational failure despite technical success?
What is a common belief that may lead to an organizational failure despite technical success?
What role does a sponsor play in a change initiative?
What role does a sponsor play in a change initiative?
How should resistance and conflict be managed during a change project?
How should resistance and conflict be managed during a change project?
What may happen if there's an absence of a sustaining sponsor?
What may happen if there's an absence of a sustaining sponsor?
Which analysis helps assess people's willingness, readiness, and ability to change?
Which analysis helps assess people's willingness, readiness, and ability to change?
What is one potential dysfunction that an organization may face in relation to change?
What is one potential dysfunction that an organization may face in relation to change?
Which of the following statements about change agents is correct?
Which of the following statements about change agents is correct?
What impact does an organization's inability to assimilate change have on profitability?
What impact does an organization's inability to assimilate change have on profitability?
What is the primary role of the targets of change in a project?
What is the primary role of the targets of change in a project?
Which approach focuses on changing social norms to facilitate behavioral change?
Which approach focuses on changing social norms to facilitate behavioral change?
What is a key principle of the normative re-education approach?
What is a key principle of the normative re-education approach?
What is the primary mechanism used in the power-coercive approach?
What is the primary mechanism used in the power-coercive approach?
Why is it important to provide change targets with consistent and timely information?
Why is it important to provide change targets with consistent and timely information?
Which of the following is a characteristic of the rational -- empirical approach?
Which of the following is a characteristic of the rational -- empirical approach?
Which aspect is NOT associated with the normative re-education approach?
Which aspect is NOT associated with the normative re-education approach?
What factor can diminish a person's ability to think rationally regarding change?
What factor can diminish a person's ability to think rationally regarding change?
When is it relatively safe to use the power-coercive approach in change management?
When is it relatively safe to use the power-coercive approach in change management?
What is the main objective of using the adaptive approach in change management?
What is the main objective of using the adaptive approach in change management?
Which project management tool is NOT typically used to track progress in change management?
Which project management tool is NOT typically used to track progress in change management?
How should the experiences and lessons learned during a project be handled at the end?
How should the experiences and lessons learned during a project be handled at the end?
Which type of resistance can be overt and involve clear communication, such as memos and meetings?
Which type of resistance can be overt and involve clear communication, such as memos and meetings?
What is a potential result of resistance during a change management process?
What is a potential result of resistance during a change management process?
What role does tracking progress play in change management?
What role does tracking progress play in change management?
What should change agents anticipate as a result of the change effort?
What should change agents anticipate as a result of the change effort?
When is the accommodation approach most useful?
When is the accommodation approach most useful?
Which conflict resolution approach is characterized by a one-sided win-lose situation?
Which conflict resolution approach is characterized by a one-sided win-lose situation?
What is a potential drawback of the compromise approach?
What is a potential drawback of the compromise approach?
What is a key requirement for effective collaboration?
What is a key requirement for effective collaboration?
In which situation might forcing be considered an effective approach?
In which situation might forcing be considered an effective approach?
Which resolution strategy is best when the risks and benefits are high?
Which resolution strategy is best when the risks and benefits are high?
What is a common outcome of using the accommodation strategy?
What is a common outcome of using the accommodation strategy?
Which approach involves giving up more than forcing but less than accommodation?
Which approach involves giving up more than forcing but less than accommodation?
What is a critical reason why technical success does not guarantee organizational success?
What is a critical reason why technical success does not guarantee organizational success?
Which false belief might lead managers to underestimate resistance to change?
Which false belief might lead managers to underestimate resistance to change?
What should be prioritized during the initial stages of an organizational change project?
What should be prioritized during the initial stages of an organizational change project?
Which response is likely when individuals feel their stability is threatened by a new IT project?
Which response is likely when individuals feel their stability is threatened by a new IT project?
What impact can a lack of preparation for a new system have on employee compliance?
What impact can a lack of preparation for a new system have on employee compliance?
Which leadership aspect is essential for successful change management?
Which leadership aspect is essential for successful change management?
Which consequence can result from the belief that change will be easily accepted?
Which consequence can result from the belief that change will be easily accepted?
What is one possible outcome if a change initiative is self-imposed on an organization?
What is one possible outcome if a change initiative is self-imposed on an organization?
What is assimilation in the context of organizational change?
What is assimilation in the context of organizational change?
What risk is associated with an organization's inability to assimilate change?
What risk is associated with an organization's inability to assimilate change?
What should a change management plan primarily address?
What should a change management plan primarily address?
Who typically serves as a sustaining sponsor in a project?
Who typically serves as a sustaining sponsor in a project?
What analysis helps determine the stakeholders' readiness for change?
What analysis helps determine the stakeholders' readiness for change?
Which behavior might indicate an organization's struggle with change?
Which behavior might indicate an organization's struggle with change?
What role do change agents play in a change initiative?
What role do change agents play in a change initiative?
What is a critical requirement for the success of change targets?
What is a critical requirement for the success of change targets?
How does a change management plan convey its importance to the organization?
How does a change management plan convey its importance to the organization?
Which approach emphasizes individual self-interest in facilitating change?
Which approach emphasizes individual self-interest in facilitating change?
What aspect may reduce an individual's rational thinking about change?
What aspect may reduce an individual's rational thinking about change?
Which method involves using power or threats to ensure compliance during change?
Which method involves using power or threats to ensure compliance during change?
In the rational -- empirical approach, which factor is crucial for conveying the need for change?
In the rational -- empirical approach, which factor is crucial for conveying the need for change?
What is a potential downside of using a power-coercive approach in change management?
What is a potential downside of using a power-coercive approach in change management?
What is the role of participation in the context of the normative re-education approach?
What is the role of participation in the context of the normative re-education approach?
What should be prioritized to make change permanent within an organization?
What should be prioritized to make change permanent within an organization?
Which project management tool is specifically mentioned for tracking progress?
Which project management tool is specifically mentioned for tracking progress?
What type of resistance could manifest as covert sabotage or politicking?
What type of resistance could manifest as covert sabotage or politicking?
What should organizations do with the lessons learned from change management projects?
What should organizations do with the lessons learned from change management projects?
What factor can lead to a lack of progression in adapting to change?
What factor can lead to a lack of progression in adapting to change?
What is a key objective of the change management plan?
What is a key objective of the change management plan?
What is crucial for evaluating the change management plan's success?
What is crucial for evaluating the change management plan's success?
What is a common reason for resistance to change within organizations?
What is a common reason for resistance to change within organizations?
What can be a negative outcome of conflict within teams?
What can be a negative outcome of conflict within teams?
How does the traditional view of conflict primarily perceive it?
How does the traditional view of conflict primarily perceive it?
Which approach to conflict is characterized by ignoring or retreating from the issue?
Which approach to conflict is characterized by ignoring or retreating from the issue?
According to the contemporary view of conflict, it is considered to be what?
According to the contemporary view of conflict, it is considered to be what?
What is one positive outcome of managing conflict effectively?
What is one positive outcome of managing conflict effectively?
Why might individuals resist change perceived as being imposed on them?
Why might individuals resist change perceived as being imposed on them?
Why is it important to identify conflicts early in a project?
Why is it important to identify conflicts early in a project?
In what scenario is the forcing approach most effective?
In what scenario is the forcing approach most effective?
What is a primary drawback of the accommodation approach?
What is a primary drawback of the accommodation approach?
Which aspect is true regarding the compromise approach?
Which aspect is true regarding the compromise approach?
What is one critical requirement for successful collaboration in conflict resolution?
What is one critical requirement for successful collaboration in conflict resolution?
When should compromise be preferred over collaboration?
When should compromise be preferred over collaboration?
What does collaboration focus on in conflict resolution?
What does collaboration focus on in conflict resolution?
Which statement correctly describes a scenario suitable for the accommodation strategy?
Which statement correctly describes a scenario suitable for the accommodation strategy?
What is an essential drawback of the forcing resolution strategy?
What is an essential drawback of the forcing resolution strategy?
Flashcards
Organizational Change Management
Organizational Change Management
A management approach that effectively plans and implements new products or systems, helping organizations smoothly transition to change.
Project Resistance
Project Resistance
Reactions of stakeholders who oppose a project or system due to perceived threats to stability and control.
Stakeholder Involvement
Stakeholder Involvement
When multiple people or groups are affected by a project, increasing the likelihood of encountering resistance and conflict.
IT Project Failure
IT Project Failure
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Change Management Approaches
Change Management Approaches
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Leadership Importance
Leadership Importance
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Technical Project Team Misbelief
Technical Project Team Misbelief
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Stakeholder Preparation
Stakeholder Preparation
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Assimilation
Assimilation
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Change Threshold
Change Threshold
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Dysfunctional Behaviors
Dysfunctional Behaviors
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Change Management Plan
Change Management Plan
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Stakeholder Analysis
Stakeholder Analysis
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Sponsor
Sponsor
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Change Agent
Change Agent
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Sustaining Sponsor
Sustaining Sponsor
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Targets of Change
Targets of Change
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Rational-Empirical Approach
Rational-Empirical Approach
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Normative Re-education Approach
Normative Re-education Approach
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Power-Coercive Approach
Power-Coercive Approach
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Capacity for Change
Capacity for Change
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Effective Change
Effective Change
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Bias and Prejudice
Bias and Prejudice
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Environmental-Adaptive Approach
Environmental-Adaptive Approach
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Track Progress
Track Progress
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Evaluate Experiences
Evaluate Experiences
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Change Resistance
Change Resistance
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Overt Resistance
Overt Resistance
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Covert Resistance
Covert Resistance
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Loss of Credibility
Loss of Credibility
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Resistance to Change
Resistance to Change
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Conflict in Change
Conflict in Change
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Positive Conflict
Positive Conflict
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Negative Conflict
Negative Conflict
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Traditional Conflict View
Traditional Conflict View
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Contemporary Conflict View
Contemporary Conflict View
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Interactionist Conflict View
Interactionist Conflict View
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Avoidance Conflict Approach
Avoidance Conflict Approach
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Accommodation
Accommodation
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Forcing
Forcing
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Compromise
Compromise
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Collaboration
Collaboration
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When is accommodation useful?
When is accommodation useful?
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When is forcing useful?
When is forcing useful?
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When is compromise useful?
When is compromise useful?
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When is collaboration useful?
When is collaboration useful?
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Why IT Projects Fail?
Why IT Projects Fail?
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What are technical project teams' common misbeliefs?
What are technical project teams' common misbeliefs?
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What is the impact of organizational change?
What is the impact of organizational change?
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What are the common misconceptions about change?
What are the common misconceptions about change?
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What is change management?
What is change management?
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What are the keys to successful change implementation?
What are the keys to successful change implementation?
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Why is leadership important for change management?
Why is leadership important for change management?
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What are the 2 main problems traditional change management approaches address?
What are the 2 main problems traditional change management approaches address?
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Why People Resist Change
Why People Resist Change
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Conflict Types: Traditional
Conflict Types: Traditional
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Conflict Types: Contemporary
Conflict Types: Contemporary
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Conflict Types: Interactionist
Conflict Types: Interactionist
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Conflict Avoidance
Conflict Avoidance
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Study Notes
Managing Organizational Change, Resistance, and Conflict
- Projects involve planned organizational change. Planning for change and addressing resistance should occur at the project's outset.
- Change management is a plan to smoothly implement a new product/system.
- Stakeholder involvement can lead to resistance and conflict. Leadership is crucial for successful change.
- Traditional change management focuses on planning for successful implementation and overcoming resistance. This includes understanding how to plan for successful implementation and how to overcome resistance.
Organizational Change and its Impact
- IT projects introduce changes that can cause suspicion, fear, and hostility in individuals.
- The perceived threat or loss of control can be a source of conflict.
- Technical personnel sometimes focus solely on technical proficiency, potentially disregarding organizational acceptance of the system. Many technical people believe a technically sound system will automatically be accepted.
- Project success relies on user acceptance and full implementation, not just technical proficiency.
- Failure to prepare individuals for the impacts or to gain their buy-in can lead to incomplete acceptance, workarounds, or even project failure. This is true even if the technological aspects of the new system function as expected.
- People often have assumptions (sometimes false) that will affect their willingness to change. An example of a common fallacy is that "people want this change."
Change Management Plan
- A change management plan demonstrates care for the organization's people and their needs.
- The plan can be formal or informal.
- Areas to clarify include assessing stakeholder willingness, readiness, and ability to change.
- Identifying key stakeholders/players and their roles and interactions is important.
- The role of a sponsor is crucial for the project. A sustaining sponsor may be necessary to maintain project direction if the initiating sponsor steps away.
Developing a Strategy for Change
- Rational/Empirical Approach: Change agents should persuade and explain how the change benefits individuals, using logical explanation, demonstrating its benefits, and providing timely information.
- Normative Re-educative Approach: Change focuses on altering group norms or values to align with the new system, creating a shared understanding and commitment among stakeholders involved in the change.
Effective Change
- Effective change requires changes in values and beliefs of those affected.
- Bias and prejudice can hinder rational acceptance of new ideas.
- Power-coercive strategies can gain compliance via authority, rewards, or threats, although this may be more effective in highly dependent situations. However, these strategies might not produce long term, desired results.
- Environmental Approach: focuses on replacing the existing organizational structures with the new process as quickly as possible to minimize disruption and maximize the chances of acceptance of the change.
Resistance and Conflict Management
- Resistance can be anticipated and overt (open opposition) or covert (subtle opposition or sabotage). This includes examples such as memos, meetings, sabotage, and politicking.
- Resistance stems from time/energy commitments, emotional attachment to the familiar, discomfort with change in expectations, external imposition (perceived forced change), and the communication or announcement style of the change.
- Conflict arises when individual interests/values are challenged. Conflict can be positive (stimulates new ideas) or negative (damages relationships).
- Different conflict approaches include Avoidance, Accommodation, Forcing, Compromise, and Collaboration.
Types of Conflicts
- Traditional view: Conflict is negative and should be avoided (the traditional approach).
- Contemporary view: Conflict is inevitable and can be positive or negative depending on how it is handled and addressed. A positive resolution can support the generation of new ideas while a negative outcome can hurt relationships with other team members.
- Interactionist view: Conflict is necessary for optimal performance. It's about the level of conflict, not avoiding it altogether. This approach emphasizes the importance of healthy levels of challenge and discussion for optimal team performance, but not necessarily the avoidance of conflict entirely.
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Description
Test your knowledge on conflict management and resolution strategies. This quiz covers various views on conflict, including positive and negative aspects, and the approaches to handle conflicts in teams. Assess your understanding of the role conflict plays in team dynamics and performance.
