17 Questions
What is the key factor to consider when choosing a conflict management strategy?
Situation and the people involved
Why is learning to manage conflict essential in management and leadership roles?
To achieve success in these roles
What is the primary goal of conflict management strategies?
To manage the conflict effectively
What is a key consideration when responding to conflict?
The power dynamics at play
What is the purpose of using conflict management styles?
To manage conflict effectively
What can happen when communication breaks down in a disagreement?
The disagreement becomes a power struggle
What is a benefit of conflict in a relationship or organisation?
It brings issues into the open and leads to healthy dialogue
What can reconciliation after a conflict lead to?
A powerful, collaborative relationship
What can disagreements help people become more aware of?
The range of perspectives, experience, and solutions possible
What can conflict serve as in an organisation?
A driver for change
What is a potential outcome of an interdisciplinary group coming to an agreement after airing differences?
Even more effective working in the future
What is the first step in creating a positive conflict environment?
Encourage openness and honesty in all communication
What can be the outcome of conflict?
Positive change
What are antecedent conditions for conflict?
Conditions that make conflict more likely
What should a leader/manager do when managing conflict?
Make expectations clear and trust the other person
What should replace BCD in conflict management?
QRS
What should a leader/manager do to resolve conflicts?
Select a conflict management strategy appropriate to the situation
Discover effective strategies to handle conflicts in various situations and learn to manage conflicts for success in management and leadership roles. Learn about the different types of conflicts and how to respond to them. Improve your conflict management skills with this quiz.
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