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Conflict Management Strategies

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Questions and Answers

What is the key factor to consider when choosing a conflict management strategy?

The level of conflict escalation

The power dynamics at play

Personality type of the parties involved

Situation and the people involved (correct)

Why is learning to manage conflict essential in management and leadership roles?

To achieve success in these roles (correct)

To avoid conflicts altogether

To resolve conflicts quickly

To maintain power and control

What is the primary goal of conflict management strategies?

To manage the conflict effectively (correct)

To maintain power dynamics

To eliminate conflict altogether

To win the conflict

What is a key consideration when responding to conflict?

The power dynamics at play Signup and view all the answers

What is the purpose of using conflict management styles?

To manage conflict effectively Signup and view all the answers

What can happen when communication breaks down in a disagreement?

The disagreement becomes a power struggle Signup and view all the answers

What is a benefit of conflict in a relationship or organisation?

It brings issues into the open and leads to healthy dialogue Signup and view all the answers

What can reconciliation after a conflict lead to?

A powerful, collaborative relationship Signup and view all the answers

What can disagreements help people become more aware of?

The range of perspectives, experience, and solutions possible Signup and view all the answers

What can conflict serve as in an organisation?

A driver for change Signup and view all the answers

What is a potential outcome of an interdisciplinary group coming to an agreement after airing differences?

Even more effective working in the future Signup and view all the answers

What is the first step in creating a positive conflict environment?

Encourage openness and honesty in all communication Signup and view all the answers

What can be the outcome of conflict?

Positive change Signup and view all the answers

What are antecedent conditions for conflict?

Conditions that make conflict more likely Signup and view all the answers

What should a leader/manager do when managing conflict?

Make expectations clear and trust the other person Signup and view all the answers

What should replace BCD in conflict management?

QRS Signup and view all the answers

What should a leader/manager do to resolve conflicts?

Select a conflict management strategy appropriate to the situation Signup and view all the answers