Conflict Management Strategies
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Questions and Answers

What is the key factor to consider when choosing a conflict management strategy?

  • The level of conflict escalation
  • The power dynamics at play
  • Personality type of the parties involved
  • Situation and the people involved (correct)

Why is learning to manage conflict essential in management and leadership roles?

  • To achieve success in these roles (correct)
  • To avoid conflicts altogether
  • To resolve conflicts quickly
  • To maintain power and control

What is the primary goal of conflict management strategies?

  • To manage the conflict effectively (correct)
  • To maintain power dynamics
  • To eliminate conflict altogether
  • To win the conflict

What is a key consideration when responding to conflict?

<p>The power dynamics at play (A)</p> Signup and view all the answers

What is the purpose of using conflict management styles?

<p>To manage conflict effectively (A)</p> Signup and view all the answers

What can happen when communication breaks down in a disagreement?

<p>The disagreement becomes a power struggle (B)</p> Signup and view all the answers

What is a benefit of conflict in a relationship or organisation?

<p>It brings issues into the open and leads to healthy dialogue (A)</p> Signup and view all the answers

What can reconciliation after a conflict lead to?

<p>A powerful, collaborative relationship (A)</p> Signup and view all the answers

What can disagreements help people become more aware of?

<p>The range of perspectives, experience, and solutions possible (A)</p> Signup and view all the answers

What can conflict serve as in an organisation?

<p>A driver for change (D)</p> Signup and view all the answers

What is a potential outcome of an interdisciplinary group coming to an agreement after airing differences?

<p>Even more effective working in the future (C)</p> Signup and view all the answers

What is the first step in creating a positive conflict environment?

<p>Encourage openness and honesty in all communication (A)</p> Signup and view all the answers

What can be the outcome of conflict?

<p>Positive change (D)</p> Signup and view all the answers

What are antecedent conditions for conflict?

<p>Conditions that make conflict more likely (C)</p> Signup and view all the answers

What should a leader/manager do when managing conflict?

<p>Make expectations clear and trust the other person (D)</p> Signup and view all the answers

What should replace BCD in conflict management?

<p>QRS (B)</p> Signup and view all the answers

What should a leader/manager do to resolve conflicts?

<p>Select a conflict management strategy appropriate to the situation (D)</p> Signup and view all the answers

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