Conflict Management Quiz

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Match the conflict management strategy with its description:

Negotiation = Parties should rely on this to arrest conflicts before they escalate Mediation = Involves a third party facilitating the resolution of the conflict Survey questionnaire = Research approach used to collect data from both employees and management Positive to negative approach = Strategies can move from this within a short space of time

Match the keywords with their relevance to the article:

Conflict Management = Central theme of the article Public Enterprises = Context in which the conflict management strategies are analyzed Resourc = Likely an incomplete keyword Service delivery company = Description of Air Zimbabwe

Match the following with their relevance to Air Zimbabwe:

Southern Africa = Region where Air Zimbabwe operates Quality of service = Affected by the conflict management strategies Air Zimbabwe = Service delivery company in Zimbabwe Morgen Komichi = Possibly an author or contributor to the article

Match the conflict impact with its consequence on the company:

<p>Detrimental results = Quality of service provided to clientele Short space of time = When strategies move from positive to negative approach Employee survey = Used to gather data for analysis Management involvement = Participates in completing the survey questionnaire</p> Signup and view all the answers

Match the parties involved in conflict resolution with their roles:

<p>Employees and management = Complete survey questionnaire Third party = Facilitates conflict resolution through mediation Clients = Receive the quality of service affected by conflicts Air Zimbabwe = Employs conflict management strategies</p> Signup and view all the answers