Conflict Management and Crisis Intervention in Nursing (Lec 5)

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Questions and Answers

Which Indigenous peoples' traditional territory is acknowledged in the text?

Haudenosaunee and Anishinaabe (correct)
Cree and Métis
Ojibwe and Dene
Mohawk and Inuit

Which agreement protects the land mentioned in the text?

Upper Canada Treaties
Jay Treaty
Dish with One Spoon Wampum Agreement (correct)
Royal Proclamation of 1763

What is the focus of the NUSC 1P10 | Fall 2023 Stress, Anger & Assertive Communication class?

Stress reduction and anger management (correct)
Time management and productivity
Conflict resolution and negotiation
Effective communication and public speaking

Which group is mentioned as directly related to the resources and friendship contributing to the great standard of living?

First Nations, Métis and Inuit peoples (C) Signup and view all the answers

What is the definition of distress?

A negative stress level that exceeds a person’s normal coping abilities (C) Signup and view all the answers

What are the signs and symptoms of stress?

Headaches, muscle tensions, and rapid heart rate (B) Signup and view all the answers

Which stress model includes the stages of alarm, resistance, and exhaustion?

General adaptation syndrome (C) Signup and view all the answers

What is the Lazarus and Folkman’s transactional appraisal model of stress concerned with?

The perception of stress (C) Signup and view all the answers

What are the types of coping strategies mentioned in the text?

Problem-focused, emotion-focused, and meaning-focused (A) Signup and view all the answers

What are sources of stress in healthcare mentioned in the text?

Fear of death, uncertainty about diagnosis, and disruption of family life (B) Signup and view all the answers

What is one of the stress reduction strategies mentioned in the text?

Processing strong feelings (C) Signup and view all the answers

What is often at the root of anger or hostility according to the text?

Fear (C) Signup and view all the answers

What is conflict defined as in the text?

An expressed struggle between at least two interdependent parties with incompatible goals (A) Signup and view all the answers

What is the inevitability factor associated with conflict according to the text?

Inevitability (C) Signup and view all the answers

What is an example of a conflict handling strategy mentioned in the text?

Negotiation and mediation (A) Signup and view all the answers

What is the focus of person-centered stress assessment?

Assessing the patient experience of stress (A) Signup and view all the answers

What are the categories of conflict management strategies mentioned in the text?

Withdrawing, forcing, smoothing, compromising, and problem-solving or collaboration (B) Signup and view all the answers

What are the phases of crisis as per the text?

Self-concept threatened, ineffective problem-solving, attempts at balance, and overwhelming anxiety (A) Signup and view all the answers

What factors are involved in crisis, according to the text?

Situational, developmental, biological, psychological, socio-cultural, and spiritual factors (A) Signup and view all the answers

What are the consequences of conflict for nurses, as mentioned in the text?

Job dissatisfaction, turnover, anxiety, illness, and burnout (C) Signup and view all the answers

What is an example of assertive communication skill for nurses, according to the text?

Using 'I' statements (C) Signup and view all the answers

What are the types of conflict handling strategies mentioned in the text?

Collaboration, competition, compromise, avoidance, and accommodation (B) Signup and view all the answers

What is a characteristic of assertive communication, as per the text?

Maintaining eye contact (C) Signup and view all the answers

What is a factor contributing to conflict with patients in nursing, according to the text?

Differences in values (D) Signup and view all the answers

What is a key factor in crisis intervention, as mentioned in the text?

Assessing lethality and mental status (D) Signup and view all the answers

What is a recommendation for nursing students to improve their communication skills, as per the text?

Practice assertive responses (A) Signup and view all the answers

What is a consequence of conflict for patients, as mentioned in the text?

Affects care quality and safety (B) Signup and view all the answers

What is a key aspect of building an assertive communication style, according to the text?

Knowing your rights (C) Signup and view all the answers

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Study Notes

Conflict Management and Crisis Intervention in Nursing

Conflict management strategies include withdrawing, forcing, smoothing, compromising, and problem-solving or collaboration.
Conflict handling strategies can be categorized by concern for self and others, leading to different approaches such as collaboration, competition, compromise, avoidance, and accommodation.
Nurses need to recognize their conflict management tendencies and develop new skills for effective conflict resolution.
Conflict with patients in nursing can arise from poor communication, differences in values, personality, demands, stress, and incivility.
The consequences of conflict for nurses include job dissatisfaction, turnover, anxiety, illness, and burnout, while for patients, it affects care quality and safety.
Assertive communication skills for nurses involve being assertive, demonstrating respect, using "I" statements, making clear statements, managing anxiety or anger, and using a cooling-off period.
Assertive communication is characterized by maintaining eye contact, using clear and concise speech, taking initiative, speaking firmly and positively, and appearing confident and composed.
Building an assertive communication style involves knowing your rights, quieting irrational beliefs, and practicing the DESC script.
Crisis is a time-limited response to overwhelming life events, involving situational, developmental, biological, psychological, socio-cultural, and spiritual factors.
The phases of crisis include self-concept threatened, ineffective problem-solving, attempts at balance, and overwhelming anxiety.
Communicating in crisis involves assessing lethality and mental status, establishing rapport, identifying major problems, exploring alternatives, action planning, and follow-up.
Nursing students are expected to practice assertive responses, apply de-escalation concepts, and prepare for standardized patient interviews to improve their communication skills.

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