28 Questions
Which Indigenous peoples' traditional territory is acknowledged in the text?
Haudenosaunee and Anishinaabe
Which agreement protects the land mentioned in the text?
Dish with One Spoon Wampum Agreement
What is the focus of the NUSC 1P10 | Fall 2023 Stress, Anger & Assertive Communication class?
Stress reduction and anger management
Which group is mentioned as directly related to the resources and friendship contributing to the great standard of living?
First Nations, Métis and Inuit peoples
What is the definition of distress?
A negative stress level that exceeds a person’s normal coping abilities
What are the signs and symptoms of stress?
Headaches, muscle tensions, and rapid heart rate
Which stress model includes the stages of alarm, resistance, and exhaustion?
General adaptation syndrome
What is the Lazarus and Folkman’s transactional appraisal model of stress concerned with?
The perception of stress
What are the types of coping strategies mentioned in the text?
Problem-focused, emotion-focused, and meaning-focused
What are sources of stress in healthcare mentioned in the text?
Fear of death, uncertainty about diagnosis, and disruption of family life
What is one of the stress reduction strategies mentioned in the text?
Processing strong feelings
What is often at the root of anger or hostility according to the text?
Fear
What is conflict defined as in the text?
An expressed struggle between at least two interdependent parties with incompatible goals
What is the inevitability factor associated with conflict according to the text?
Inevitability
What is an example of a conflict handling strategy mentioned in the text?
Negotiation and mediation
What is the focus of person-centered stress assessment?
Assessing the patient experience of stress
What are the categories of conflict management strategies mentioned in the text?
Withdrawing, forcing, smoothing, compromising, and problem-solving or collaboration
What are the phases of crisis as per the text?
Self-concept threatened, ineffective problem-solving, attempts at balance, and overwhelming anxiety
What factors are involved in crisis, according to the text?
Situational, developmental, biological, psychological, socio-cultural, and spiritual factors
What are the consequences of conflict for nurses, as mentioned in the text?
Job dissatisfaction, turnover, anxiety, illness, and burnout
What is an example of assertive communication skill for nurses, according to the text?
Using 'I' statements
What are the types of conflict handling strategies mentioned in the text?
Collaboration, competition, compromise, avoidance, and accommodation
What is a characteristic of assertive communication, as per the text?
Maintaining eye contact
What is a factor contributing to conflict with patients in nursing, according to the text?
Differences in values
What is a key factor in crisis intervention, as mentioned in the text?
Assessing lethality and mental status
What is a recommendation for nursing students to improve their communication skills, as per the text?
Practice assertive responses
What is a consequence of conflict for patients, as mentioned in the text?
Affects care quality and safety
What is a key aspect of building an assertive communication style, according to the text?
Knowing your rights
Study Notes
Conflict Management and Crisis Intervention in Nursing
- Conflict management strategies include withdrawing, forcing, smoothing, compromising, and problem-solving or collaboration.
- Conflict handling strategies can be categorized by concern for self and others, leading to different approaches such as collaboration, competition, compromise, avoidance, and accommodation.
- Nurses need to recognize their conflict management tendencies and develop new skills for effective conflict resolution.
- Conflict with patients in nursing can arise from poor communication, differences in values, personality, demands, stress, and incivility.
- The consequences of conflict for nurses include job dissatisfaction, turnover, anxiety, illness, and burnout, while for patients, it affects care quality and safety.
- Assertive communication skills for nurses involve being assertive, demonstrating respect, using "I" statements, making clear statements, managing anxiety or anger, and using a cooling-off period.
- Assertive communication is characterized by maintaining eye contact, using clear and concise speech, taking initiative, speaking firmly and positively, and appearing confident and composed.
- Building an assertive communication style involves knowing your rights, quieting irrational beliefs, and practicing the DESC script.
- Crisis is a time-limited response to overwhelming life events, involving situational, developmental, biological, psychological, socio-cultural, and spiritual factors.
- The phases of crisis include self-concept threatened, ineffective problem-solving, attempts at balance, and overwhelming anxiety.
- Communicating in crisis involves assessing lethality and mental status, establishing rapport, identifying major problems, exploring alternatives, action planning, and follow-up.
- Nursing students are expected to practice assertive responses, apply de-escalation concepts, and prepare for standardized patient interviews to improve their communication skills.
Test your knowledge of conflict management and crisis intervention in nursing with this quiz. Explore strategies for assertive communication, conflict resolution, and handling crisis situations in a nursing context. Learn about the impact of conflict on nurses and patients, as well as the phases of crisis and effective communication techniques in crisis situations.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
