Paralanguage and Proxemics

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Questions and Answers

Match the following communication methods with their descriptions:

Therapeutic Communication = Interpersonal and purposeful interaction geared to achieve a specific goal Active Listening = An activity that includes attending to and becoming fully involved in what the client says Silence = Withholding verbal commentary to encourage the client to participate in verbal discussions Nonverbal Communication = Exchange of information without using spoken or written words

Match the following nonverbal communication techniques with their descriptions:

Kinesics = Includes nonverbal techniques such as facial expressions, posture, gestures, and body movements Paralanguage = Vocal sounds that are not actually words Proxemics = Physical distance between people as a form of nonverbal communication Touch = Use of physical contact to communicate

Match the following therapeutic uses for silence with their descriptions:

Encouraging Participation = Used to encourage the client to participate in verbal discussions Relieving Anxiety = Relieves a client's anxiety just by providing a personal presence Processing Information = Offers a brief period during which clients can process information or respond to questions Camouflaging Fears = Used by clients to camouflage fears or to express contentment

Match the following aspects of communication with their percentage contribution to the overall message:

Body Language = 55% Tone of Voice = 38% Spoken Words = 7% Signup and view all the answers

Match the types of touch in nursing with their definitions:

Task-oriented touch = The personal contact required when performing nursing procedures Affective touch = Used to demonstrate concern or affection Therapeutic touch = Beneficial when a client is lonely, uncomfortable, near death, anxious, insecure, frightened, disoriented, disfigured, semiconscious, comatose, visually impaired, or sensory-deprived Inappropriate touch = Touching in personal and intimate zones which can be misinterpreted as having sexual connotations Signup and view all the answers

Match the zones of communication identified by Edward T. Hall with their distance ranges:

Intimate space = Within 6 inches Personal space = 6 inches to 4 feet Social space = 4 to 12 feet Public space = More than 12 feet Signup and view all the answers

Match the following special populations in communication with their descriptions:

Clients with expressive aphasia = Clients who have had a stroke and have an inability to use verbal language skills Deaf clients = Unable to hear well enough to process spoken information Clients with Alzheimer Disease = Have a progressive, deteriorating brain disorder with compromised communication skills Verbally impaired clients = Clients who have artificial airways or their jaws wired following facial trauma and cannot speak Signup and view all the answers

Match the communication methods with their corresponding special populations:

Writing = Deaf clients who can read and write American Sign Language (ASL) = Deaf clients who have learned to lip read and use ASL Webcam = Hospitals use this to facilitate video interpreting for deaf clients Extra care and patience = Clients with Alzheimer Disease with speaking, reading, and writing problems Signup and view all the answers

Match the types of conflict with their corresponding examples:

Intrapersonal Conflict = A nurse wants to move up on the career ladder but is finding that time with their family is subsequently compromised Interpersonal Conflict = A new nurse is given a client assignment that is heavier than those of other nurses, and when the new nurse asks for help, it is denied Intergroup Conflict = There is confusion as to whether it is the responsibility of the nursing unit or dietary department to pass meal trays to clients Signup and view all the answers

Match the stages of conflict with their definitions:

Latent Conflict = A new scheduling policy is implemented within an organization Perceived Conflict = An employee perceives that the employer is unfair with schedules Felt Conflict = An employee feels angry towards an employer when the employee is scheduled to work on off days Manifest Conflict = An employee and employer work together to fix the schedule Signup and view all the answers

Match the steps of conflict resolution with their descriptions:

To compromise = Working to find a solution to satisfy others To be accommodating = Setting aside your own goals for the other person Compete = Standing up for the rights of others Collaborative = Meeting the needs of all involved Signup and view all the answers

Match the conflict resolution strategies with their explanations:

Problem Solving = Open communication among and between staff and clients Negotiation = Bargain to protect individual and collective needs Anger management = Acknowledgement of anger is first step Management = Health care managers organize care to meet client's needs over a period of time Signup and view all the answers

Match the following functions of management with their descriptions:

Planning = Determine in advance what should be done, then setting up the goals, objectives, policies and procedure of the organization Organizing = Determines how the work will be dividing in order to get it done by the assigning of jobs and duties to different groups Directing = Influencing and motivating individuals to achieve the goals and objectives of the agency Controlling = Making a determination whether or not the existing plans are being carried out and how to correct any deviation if things are not proceeding as planned Signup and view all the answers

Match the following aspects of delegation with their descriptions:

Delegate the right task = Matching the task delegated based on the nurse practice act Delegate to the right person = Knowing the individuals work ability to ensure clients safety at all times Delegate under the right situation = Will the setting and the timing promote safety Delegate using the right communication = Providing clear, concise and accurate instructions Signup and view all the answers

Match the following types of communication with their descriptions:

Verbal Communication = Communication that uses words, includes speaking, reading, and writing Nonverbal Communication = Communication that does not use words, but rather body language, facial expressions, and other physical cues Social Communication = Superficial communication, includes common courtesies and exchanges about general topics Therapeutic Verbal Communication = Using words and gestures to accomplish a particular objective, especially when exploring problems with the client or encouraging expression of feelings Signup and view all the answers

Match the following factors affecting verbal communication with their examples:

Attention and concentration = The ability to focus on the conversation and ignore distractions Language compatibility = Both parties speaking the same language or understanding each other's language Verbal skills = The ability to articulate words clearly and understand spoken words Cultural similarities = Shared cultural background or understanding can enhance communication Signup and view all the answers

Match the following terms with their definitions in the context of nursing:

Accountability = The obligation to answer for one's actions Leadership = Approach used to provide directions and motivate individuals to implement care standards Scope of Practice = The individual must receive training and have attained the level of competence necessary in order to be held accountable Autocratic/Authoritarian Leadership = Leader tells the employee what, when and how things are to be done, without any regards for their feelings Signup and view all the answers

Match the types of leadership with their descriptions:

Autocratic/Authoritarian = Leader tells the employee what, when and how things are to be done, without any regards for their feelings Democratic/Participative = Can be developed out of experience, often involves group discussions and input Laissez-Faire/Delegative/Permissive = Leader provides minimum direction and allows group to make decisions Situational = Leadership style changes based on the situation or individuals involved Signup and view all the answers

Match the following terms related to leadership with their descriptions:

Informal Leadership = Given to a person by a group of people Formal Leadership = Comes with written directions Leadership Training Programs = Used to teach leadership skills Autocratic/Authoritarian Leadership = Style is used in situations where the leader has the most knowledge and there is little time for group discussions Signup and view all the answers

Match the leadership characteristics with the corresponding type of leadership:

Clear Expectations and Division between Leader and Employee = Autocratic/Authoritarian Developed out of Experience = Democratic/Participative Leader Provides Minimum Direction = Laissez-Faire/Delegative/Permissive Leadership Style Changes Based on Situation = Situational Signup and view all the answers

Match the leadership styles with their descriptions:

Democratic/Participative = Offers guidance to the group members while allowing for their input and participation Laissez-Faire/Delegative/Permissive = Leaves the group to make the decisions; offers little or no guidance to the group Situational = An effective leader can switch between autocratic, democratic and delegative, instinctively based on the people and the work to be accomplished Transformational = Leads by inspiring others to share their vision Signup and view all the answers

Match the leadership styles with their potential drawbacks:

Democratic/Participative = Because a consensus is needed for every decision, productivity of a company can slow Laissez-Faire/Delegative/Permissive = A lack of motivation by its members blaming others for goals not met by leadership Situational = One style does not fit all Transformational = Takes an individual out of their comfort zone; natural to resist change Signup and view all the answers

Match the following skills with their descriptions:

Critical Thinking = Skills that assist a person in taking the MOST appropriate action Conflict Resolution = Conflict occurs because of Poor Communication Opposing Thoughts, Idea, And Feels Business sense = To be able to be cost effective in delegation and team building Change agent = Embraces change as a part of one's life to continue growth Signup and view all the answers

Match the following characteristics with the leadership style they are most associated with:

Assertive & Flexible Personality style = Transformational Communication is equal = Laissez-Faire/Delegative/Permissive Autocratic is best in an emergency = Situational Focus on staff as well as employer = Democratic/Participative Signup and view all the answers

Match the following symptoms with the disease:

Difficulty expressing themselves verbally = Alzheimer disease Finding correct words = Alzheimer disease Organizing words into logical sentences = Alzheimer disease Understanding words = Alzheimer disease Signup and view all the answers

Match the communication techniques with their purpose:

Approaching the client from the front and using the client's name = Gain the client's attention Maintaining eye contact = Evaluate the client's attention and comprehension Speaking naturally at a normal rate and volume = Avoid agitating the client Using visual cues like gestures = Clarify verbal meanings Signup and view all the answers

Match the following situations with the appropriate communication technique:

When the client doesn't understand what has been said = Rephrase information When you want to convey friendliness = Smile When the client is trying to put thoughts into words = Show patience When you want to evaluate the client's attention and comprehension = Maintain eye contact Signup and view all the answers

Match the communication technique with the disease:

Waiting for a response while the client processes the information = Alzheimer disease Assuming a relaxed posture = Alzheimer disease Avoiding long sentences and difficult words = Alzheimer disease Showing patience when the client tries to put thoughts into words = Alzheimer disease Signup and view all the answers

Match the following symptoms with the appropriate disease:

Becoming mute = Alzheimer disease Difficulty finishing sentences = Alzheimer disease Difficulty understanding words = Alzheimer disease Difficulty finding correct words = Alzheimer disease Signup and view all the answers

Match the communication techniques with the disease they are used for:

Smiling to convey friendliness = Alzheimer disease Maintaining eye contact to evaluate the client's attention and comprehension = Alzheimer disease Speaking naturally at a normal rate and volume = Alzheimer disease Using visual cues like gestures = Alzheimer disease Signup and view all the answers

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Study Notes

Leadership and Management Skills for Practical Nurses

Practical nurses need leadership and management skills to manage the care of their clients and supervise others.
Accountability is a crucial aspect of all professions, requiring individuals to take responsibility for their actions.
Practical nurses must work within the scope of their profession and have the necessary training and competence to be held accountable.
Leadership is the approach used to provide direction and motivate individuals to meet care standards and agency goals.
Different types of leadership include autocratic/authoritarian, democratic/participative, laissez-faire/delegative, situational, and transformational.
Autocratic leadership involves the leader telling employees what, when, and how to do things without considering their feelings.
Democratic leadership focuses on staff and employer, allowing for input and participation from group members.
Laissez-faire leadership involves leaving the group to make decisions with little guidance from the leader, suitable for highly skilled professionals.
Situational leadership is based on the task and can vary between autocratic, democratic, and delegative styles depending on the situation.
Transformational leadership focuses on inspiring others to share a vision and involves open communication and delegation of responsibilities.
Practical nurses need good communication skills, assertiveness, flexibility, critical thinking, and the ability to resolve conflicts.
Conflict can occur due to poor communication, opposing thoughts, perceptions, values, and actions between groups or individuals.
Conflict resolution strategies include problem-solving, negotiation, anger management, and open communication to de-escalate conflicts.