Computer Troubleshooting

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26 Questions

Which tool would be the best choice to find the other end of a network connection?

B. Tone generator

What is the most likely reason for port flapping on an Ethernet switch?

D. Duplex mismatch

What would be the next best troubleshooting step if a user receives the message 'Operating system not found' after powering on their computer?

B. Replace the boot drive

What is the most likely cause of a faint output on an LCD screen, making it difficult to see?

B. Inverter

A6. What is the BEST next troubleshooting step for the printer in the accounting department that has stopped all printing processes?

Restart the printer's spooler

A7. What is the BEST way to prevent the computer from booting from the external USB drive?

Modify the BIOS to boot from the internal hard drive

A8. What is the MOST likely reason for a user's print jobs to a new multifunction printer producing pages of garbled text?

Print driver is configured for PCL

A9. Where is the other end of the cable in the conference room most likely to terminate?

At the patch panel in the wiring closet

A45. Which wireless standard can operate in the 5 GHz band and provides approximately 10 Gbit/sec of throughput?

802.11ac

A46. A user in the manufacturing department reports that every page printed from the central networked laser printer has a single black line extending from the top of the page to the bottom. Which of the following is the MOST likely cause of this issue?

The fuser is damaged

A47. Which mobile device connection is commonly used for making payments at a store checkout?

NFC

A48. A company hosts a cloud-based application which includes redundant servers located in different data centers around the world. Which of the following cloud computing characteristics would BEST describe this application design?

High availability

Which of the following would be the BEST next troubleshooting step?

Power cycle the printer

Which of the following would BEST describe the configuration of connecting four company locations in different countries?

WAN

What should be implemented to prevent spoofed email messages?

Configure an SPF record in the DNS

What is required to start a virtual machine configured with dual processors, 16 GB of RAM, and 120 GB of disk space?

Hypervisor

What could be the reason for a smartphone having a short battery life at work compared to when working from home?

Limited mobile service reception at work

Which of the following would be the BEST next troubleshooting step if other users in the department are able to successfully print to the printer?

Verify the network printer name in the application

A23. A system administrator is building a server for a data center in another country. The server will manage a print queue and provide a local storage partition for temporary file transfers. Which of the following power supply specifications will be the MOST important for this server?

Voltage input options

A24. Which of the following ports are used for file transfers? (Select TWO)

20

A25. Which of these technologies do not require a backlight to provide a viewable display?

OLED

A26. A system administrator has tripped over an Ethernet cable and the cable’s RJ45 connector has broken. Which of the following should be used to resolve this issue?

Crimper

A35. While configuring a new workstation in the lab, one of the engineers recommends using 255.255.255.0. What part of the configuration is this associated with?

Subnet mask

A36. Which of the following BEST describes a Bluetooth network?

PAN

A37. Sam, a user in the accounting department, is migrating from Android to iOS. She would like all of her emails, contact lists, and calendar events to be moved to her new phone. Which of the following would be the BEST way to accomplish this task?

Connect the new phone to the corporate Microsoft 365 service

A40. A user would like to access email from their Windows 10 laptop using a smartphone’s Internet connection. Which of these technologies needs to be enabled on the laptop?

LTE

Test your knowledge on computer troubleshooting with this quiz! Determine the most likely reason for a specific message and answer multiple-choice questions on topics such as motherboard battery discharge and Windows updates. Put your skills to the test and see how well you fare in this practice exam!

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