Computer Systems Servicing NCII Reviewer
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Questions and Answers

Where should you create a new folder called 'User Files' to configure user home directories?

  • On a local drive of the server (correct)
  • In the Group Policy Management console
  • In the System32 folder
  • In the Active Directory Users and Computers console

    • To hide the 'User Files' folder, add a dollar sign ($) at the end of the folder name.

    True (A)

    What is the purpose of folder redirection policy?

    To redirect user profile folders to a file server for backup purposes.

    To configure user home directories, you need to enter the path to the shared folder in the ______ tab of user properties.

    <p>Profile</p> Signup and view all the answers

    Match the following terms with their corresponding descriptions:

    <p>OU = Organizational Unit Domain Users = A group that includes all users in the domain User Files = A shared folder for user home directories \server-pc\User Files$%username% = An example path for user home directory Folder Redirection = A policy to redirect user profile folders to a file server</p> Signup and view all the answers

    Which of the following actions can be taken to troubleshoot a Windows 98 system that fails to start after the "Starting Windows 98" message appears?

    <p>Type &quot;Win /d:m&quot; at the command prompt to start Windows. (C), Press F8 during startup and select &quot;Safe Mode&quot; from the boot options. (D)</p> Signup and view all the answers

    A "50 service error" in an HP Laser printer usually indicates that the printer's fuser unit is malfunctioning.

    <p>True (A)</p> Signup and view all the answers

    A customer reports that their computer is making a high-pitched noise that seems to be coming from the power supply fan. What component should be replaced?

    <p>Power Supply</p> Signup and view all the answers

    A series of beeps during computer startup, such as one long beep followed by two short beeps, usually indicate a problem with the ______.

    <p>video card</p> Signup and view all the answers

    Match the following error codes with their corresponding potential causes:

    <p>201 = Bad memory 50 = Fuser unit malfunction Error during startup with no video output and beep codes = Video card issue Windows 98 cannot access NTFS partition = Windows 98 incompatibility with NTFS</p> Signup and view all the answers

    Which of the following commands is used to launch the AD DS Installation wizard?

    <p>dcpromo.exe (D)</p> Signup and view all the answers

    What should you select when creating a new Domain Controller for the first time?

    <p>Create a new domain in a new forest (B)</p> Signup and view all the answers

    The forest functional level should be set to Windows Server 2008 R2 when promoting a server to a Domain Controller for the first time.

    <p>True (A)</p> Signup and view all the answers

    It is recommended to add the ______ role to the first Domain Controller.

    <p>DNS Server</p> Signup and view all the answers

    What is the purpose of setting the preferred DNS server address to the server's IP address after promoting it to a Domain Controller?

    <p>To ensure that the Domain Controller can resolve its own hostname and that other computers on the network can reach it.</p> Signup and view all the answers

    Match the following settings with their corresponding locations:

    <p>Preferred DNS server = Network and Sharing Center &gt; Change Adapter Settings &gt; Internet Protocol Version 4 (TCP/IPv4) &gt; Properties Database and log files locations = AD DS Installation Wizard Forest functional level = AD DS Installation Wizard Administrator account password = AD DS Installation Wizard</p> Signup and view all the answers

    During the Domain Controller promotion process, you should always accept the default locations for the database and log files.

    <p>True (A)</p> Signup and view all the answers

    Where can you find the option to add server roles in Server Manager?

    <p>In the Server Manager window, click 'Add Roles'.</p> Signup and view all the answers

    Which of the following is NOT a step involved in configuring the preferred DNS server address after promoting a server to a Domain Controller?

    <p>Select 'Internet Protocol Version 6 (TCP/IPv6)' and click 'Properties' (C)</p> Signup and view all the answers

    The DHCP Server role can be added to a Domain Controller after it has been promoted.

    <p>True (A)</p> Signup and view all the answers

    It is safe to use a wet cloth to clean the computer components.

    <p>False (B)</p> Signup and view all the answers

    What should you do before working on a computer?

    <p>Power off and unplug the computer. (B)</p> Signup and view all the answers

    When installing a CPU, you should also install the ______ and ______ to ensure proper cooling.

    <p>fan, heat sink</p> Signup and view all the answers

    What is ESD and how can you protect computer components from it?

    <p>ESD (Electrostatic Discharge) is a sudden flow of electricity between two objects with different electrical charges. To protect computer components from ESD, handle components by their edges, use anti-static wrist straps, and work on a grounded surface.</p> Signup and view all the answers

    Match the following cable connectors with their corresponding functions:

    <p>Power Connector = Provides power to the motherboard and other components FDD Connector = Connects to the floppy disk drive IDE/SATA Connector = Connects to hard drives and optical drives USB Headers = Connects to USB ports on the front panel of the computer case System Panel Header = Connects to the front panel switches and LEDs (power button, reset button, etc.)</p> Signup and view all the answers

    When installing an operating system using a bootable flash drive, what type of operating system should be used?

    <p>Windows Server 2008 R2 (C)</p> Signup and view all the answers

    What is the purpose of installing device drivers during the operating system installation process?

    <p>Device drivers are software programs that enable the operating system to communicate with hardware devices. Installing device drivers ensures the proper functioning of hardware components such as the graphics card, sound card, network card, and other peripherals.</p> Signup and view all the answers

    To assign a static/manual IP address and DNS, click ______.

    <p>View Network Connections</p> Signup and view all the answers

    Where can you find the 'Folder Redirection' option? (Select all that apply)

    <p>Policies -&gt; Windows Settings (A), User Configuration -&gt; Windows Settings (B)</p> Signup and view all the answers

    What is the purpose of unchecking "Grant" in the Folder Redirection settings?

    <p>To prevent users from accessing the local folders on their computers</p> Signup and view all the answers

    To create a new user in Active Directory, open the 'Active DirectoryUsers and Computers' tool and click on the desired organizational unit.

    <p>True (A)</p> Signup and view all the answers

    Match the following settings with their corresponding locations in Active Directory user creation:

    <p>User Must Change Password at Next Logon = Account Options Password Never Expires = Account Options User logon name = General Full Name = General</p> Signup and view all the answers

    What needs to be done before joining a client PC to the domain 'tesda.org'?

    <p>Configure a static IP address and DNS on the client PC (B), Check the Domain box in the computer name settings (C)</p> Signup and view all the answers

    What is the purpose of the 'Configure a Remote Desktop' option in the Server Manager?

    <p>To allow remote access to the server for configuration and management purposes</p> Signup and view all the answers

    The installation of Active Directory Domain Service Role (ADDS) is a necessary step before joining a client PC to the domain.

    <p>True (A)</p> Signup and view all the answers

    After joining the client PC to the domain, reboot the computer and then click ______ to log in with the newly created user account.

    <p>Switch User</p> Signup and view all the answers

    Flashcards

    Windows 98 Startup Issue

    Fails to start after 'Starting Windows 98' message. Troubleshoot by typing Win /d:m or using F8 for Safe Mode.

    NTFS Compatibility with Windows 98

    Windows 98 cannot read files on NTFS partitions; it only supports FAT32.

    Drive Error Checking in Windows 2000

    You can check for drive errors by accessing Computer Management from the Control Panel.

    Dual Boot Setup

    To set up a dual boot, install Windows 98 first, then Windows 2000 on a second partition.

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    Sound Card IRQ Conflict

    If a newly installed sound card causes existing devices to fail, it may share an IRQ with them.

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    Short Circuit Prevention

    Ensure tools are safe to avoid short circuits.

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    Rubber Shoes Requirement

    Use rubber shoes when working on concrete to prevent electrical shock.

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    Proper Pin Alignment

    Ensure that pins are correctly aligned when connecting cables.

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    Powering Off

    Always turn off and unplug the computer before maintenance.

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    Electrostatic Discharge (ESD) Precautions

    Protect computer components from ESD by handling them properly.

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    Assembling a Computer

    Follow the proper order: case preparation, install drives, CPU, and motherboard.

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    OS Installation

    Install operating systems using a bootable flash drive.

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    Promote Server to Domain Controller

    The process of upgrading a server to a Domain Controller using AD DS Installation wizard.

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    AD DS Installation Wizard

    A setup guide for installing Active Directory Domain Services on Windows Server.

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    Create a new domain in a new forest

    The option chosen to establish a new root domain during the Domain Controller promotion.

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    Domain Name

    The unique identifier for the network, such as crossroads.com or cti.com.

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    Forest Functional Level

    A setting that defines the capabilities of a Domain Controller; Windows Server 2008 R2 is typically selected.

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    DNS Server

    A server that translates domain names into IP addresses; essential for network communication.

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    Installation Reboot

    The required restart of the server after promoting it to a Domain Controller to apply changes.

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    Preferred DNS Server

    The primary address used by the server to resolve domain names to IPs, often set to its own IP.

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    Changing Preferred DNS Server

    The action of updating the DNS server setting to match the server's IP address.

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    Add DHCP Server Role

    The process of integrating DHCP server functionality into a Windows Server for automatic IP address assignment.

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    Organizational Unit (OU)

    A container in Active Directory used to group users or devices.

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    Creating a New OU

    Right-click your domain, select New, then Organizational Unit.

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    Naming OUs

    OUs should be named based on departments like IT or Admin.

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    User Creation in OU

    Right-click the OU and select New > User to add users.

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    User Files Folder

    A shared folder created on the server for user files.

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    Hiding User Files Folder

    Add a '$' at the end of the folder name to hide it.

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    Securing Shared Folder

    Remove 'Everyone' and add 'Domain Users' for access permissions.

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    User Home Directory Configuration

    Connect user profiles to the shared folder using a specific path.

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    Folder Redirection Policy

    Redirects user folders to a server for backup purposes.

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    Group Policy Management Console

    Tool used to manage folder redirection and other policies.

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    Folder Redirection

    The process of changing the location of user folders like Desktop, Documents, and Pictures to a network server.

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    Active Directory

    A Microsoft technology for managing computers and other devices on a network.

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    Create User in Active Directory

    To add a new user account by providing a first name, last name, and login credentials in Active Directory.

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    Password Policy

    A set of rules governing the creation and use of passwords in a system to enhance security.

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    Domain Joining

    The process of connecting a computer to a domain to manage it under the same network policies.

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    Server Manager

    A management console in Windows Server for monitoring and managing server roles and features.

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    Static IP Address

    An IP address that does not change and is manually configured for a device on a network.

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    Remote Desktop Connection

    A feature that allows a user to connect to a computer remotely and control it as if they were physically present.

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    Active Domain Directory Domain Service Role

    A role in Windows Server that enables the server to become a domain controller for managing user accounts and security policies.

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    Study Notes

    Computer Systems Servicing NCII Reviewer

    • COC1 - Install & Configure Computer Systems (2 hrs.)

      • Disassemble and assemble computer hardware
      • Configure BIOS and test assembled unit for functionality
      • Prepare installation files (Windows Server 2008 R2, Rufus, server 2008 ISO)
      • Install software (partitioning C: 60% and D: 60%)
      • Install application software (WinRAR, NIC driver, Adobe Reader, Google, MS Office, VLC, Smadav, antivirus)

    • COC2 – Set-up Computer Networks (2.5 hrs.)

      • Manage and arrange network cabling
      • Perform network cable splicing (straight-through cable)
      • Set network configuration (admin123/admin123)
      • Set up router, Wi-Fi, or wireless access point (admin1234/admin1234)
      • Set up internet connection sharing
      • Set up Wireless Access Point
      • Set up firewall quality of service
      • Conduct network test

    • COC3 – Set up computer Server (1.5 hrs.)

      • Create peer-to-peer networks
      • Install and configure Active Directory (Domain Controller)
      • Install and configure DNS (Domain Name Service)
      • Install and configure DHCP (Dynamic Host Configuration Protocol)
      • Install and configure file server/folder redirection
      • Perform remote desktop
      • Perform file and printer sharing

    • COC4 – Maintain & Repair Computer Systems & Networks (1 hr.)

      • Prepare materials needed for maintenance
      • Evaluate or diagnose problems
      • Perform preventive and corrective maintenance
      • Create back-up or system image
      • Restore back-up or image system
      • Check and test computer systems and networks

    Occupational Health and Safety Procedure (Oral)

    • Adhere to OHS procedures while working with computers
    • Don't work alone; have someone present for emergencies
    • Use appropriate Personal Protective Equipment (PPE)
    • Take necessary precautions against static discharge (ESD)
    • Power off and disconnect equipment before working on it
    • Keep work areas and computer surroundings clean and organized

    Disassemble/Assemble System Unit (Actual)

    • Prepare computer case (install power supply, I/O shield, and spacers)
    • Install drives (DVD, floppy, and HDD)
    • Install CPU, fan, heat sink, and memory modules
    • Install motherboard into case and add expansion cards
    • Install cables (power connectors, FDD, IDE/SATA connectors, USB headers, and system panel header)
    • Attach monitor, keyboard, mouse, and connect to power source
    • Troubleshoot if needed
    • Install network connection

    Install Operating Systems

    • Using bootable flash drive (Windows Server 2008 R2)

    • Installing device drivers

    • Managing or connecting LAN cables (actual)

    • Ethernet cable color coding (T-568A, T-568B)

      • Straight-thru cable
      • Cross-over cable

    Configure And Print (Actual)

    • Access Control Panel and Network Connections
    • Configure Network Connection Properties (TCP/IP)
    • Assign IP address, subnet mask, and gateway
    • Set DNS server addresses
    • Close control panel window

    Installing Network Printer

    • Access Printer and Faxes in Control Panel
    • Select network printer and install it
    • Enable printer sharing

    File/Folder Sharing

    • Right-click on folder to share
    • Select Properties and Sharing tab
    • Set network sharing settings

    Sharing Printer

    • Start> Settings> Control Panel> Printer and Faxes
    • Locate printer and right click
    • Select Sharing>share this printer>OK

    Install and Configure Computer Server (Active Directory)

    • Setup IP address, including DNS
    • Change server name (SERVER)
    • Add Roles (Active Directory Domain)
    • Install required features
    • Create domain.
    • Set password

    Configure DNS Reverse Lookup Zone

    • Go to Start then Administrative Tools
    • In Administrative Tools, go to DNS
    • Create new zone
    • Select New Zone

    Installing Files Services

    • Open computer, Format Drive D:
    • Install Add Roles>file services
    • Check File Server Resource Manager
    • Install Windows Search Services

    Creating OU and User Account

    • Create Organizational Unit (OU) for students
    • Within OU, create user accounts, assign usernames and passwords

    Joining Client PCs to Domain

    • Configure client PC to join the domain

    Configure Windows Server 2008 R2

    • Open Server Manager
    • Add Roles (active directory domain services)

    Add Active Directory Domain Service (ADDS) Role

    • Open Server Manager
    • Click Roles in left panel
    • Click Add Roles to add role

    Promote Server to Domain Controller

    • Select Create a new domain in a new forest
    • Specify network domain name
    • Select OS level for domain
    • Click Next to continue

    Additional Domain Controller Options

    • Select DNS server
    • Specify administrator account credentials (for authorizing DHCP server in AD DS)

    Location and configuration of Database, Log Files, and SYSVOL

    • Specify storage folders

    Configure DHCP Role

    • Select DHCP Server in the server roles
    • Check DHCP Server role and click OK

    ###Specify IPv4 Server Settings

    • Set default current domain names
    • Specify IPv4 DNS Server settings

    ###Specify Default Gateway

    • Set default gateway to router's IP address

    ###DHCP Authorization

    • Specify credentials for DHCP authorization, preferably using Administrator account

    ###Add IP Exclusion Range

    • Specify IP addresses to exclude

    ###Configure Server Options

    • Configure Router, DNS Server, and DNS Domain Name

    ###Deploy Printer using Group Policy

    • Add Printer and Select Print and Document Service.
    • Deploy printer to the designated Students OU in Print Management Section
    • Create new policy for Printer Deployment

    ###Configure Users for Remote Desktop Connection

    • Add Remote Desktop Services role
    • Only select Remote Desktop Session Host, Remote Desktop Connection Broker, and Remote Desktop Licensing
    • For level authentication, select "Require Network Level of Authentication" and click Next

    ###Allow Log On through Remote Desktop Services

    • Add User or Group button
    • Set security settings for Remote desktop users group and configure all domain users
    • Update policy on both computers with gpupdate /force command to apply the settings

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    Description

    This quiz reviews essential skills in computer systems servicing, including hardware assembly, software installation, and network setup. It covers the installation and configuration of computer systems, networking practices, and server setup relevant to the NCII qualification. Test your knowledge and prepare effectively for your certification.

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