Computer Maintenance and Troubleshooting
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Questions and Answers

What is the problem shown in figure 1?

  • Excessive motherboard
  • Event viewer
  • Excessive dust (correct)
  • Motherboard

    • What is the function of foam swabs?

  • Reduce static in the area around a computer
  • To remove accumulated dust from cooling fans and hard-to-reach areas (correct)
  • Remove dust and other contaminants from keyboards and other open areas
  • Cleaning small components or cleaning in tight areas, such as around gears

    • What is the use of a vacuum cleaner in computer maintenance?

  • Helpful in removing accumulated dust from components in areas that may be otherwise difficult to reach (correct)
  • Can reduce static in the area around a computer
  • To remove dust and other contaminants from keyboards and other open areas
  • Use canned air marketed specifically for use with electronic equipment

    • What is the function of tweezers in computer maintenance?

    <p>Helpful in retrieving small items you might drop inside a computer or other device (C)</p> Signup and view all the answers

    Which type of maintaining equipment is mentioned in the provided information?

    <p>Soft brush (B)</p> Signup and view all the answers

    Which of the following components does the POST test?

    <p>Dynamic RAM (system and video memory) (D)</p> Signup and view all the answers

    What does BSOD stand for?

    <p>Blue Screen Of Death (D)</p> Signup and view all the answers

    What qualifies as a system failure?

    <p>A hardware failure or a severe software issue (D)</p> Signup and view all the answers

    What characterizes a bug in a program?

    <p>It operates incorrectly without terminating. (D)</p> Signup and view all the answers

    What type of error is related to the syntax in programming?

    <p>Syntax error (A)</p> Signup and view all the answers

    What does incremental backup refer to?

    <p>Backing up data that has changed since the last full backup. (B)</p> Signup and view all the answers

    What does procurement encompass?

    <p>Acquiring goods and services needed for business objectives. (B)</p> Signup and view all the answers

    How is asset disposal defined?

    <p>Removing a long-term asset from accounting records. (D)</p> Signup and view all the answers

    What process describes purchasing in a business context?

    <p>The contract with third parties for necessary goods and services. (D)</p> Signup and view all the answers

    Which of the following is considered an appropriate backup strategy?

    <p>Utilizing incremental backups. (C)</p> Signup and view all the answers

    What is typically evaluated during supplier risk management?

    <p>The financial stability of the supplier. (B)</p> Signup and view all the answers

    What type of system failure is indicated by an error-detecting code protecting BIOS settings stored in CMOS memory?

    <p>CMOS checksum error (A)</p> Signup and view all the answers

    What does open-ended questioning aim to achieve in a technical support context?

    <p>Designed to elicit more information from the user. (B)</p> Signup and view all the answers

    Which of the following is not typically associated with system failure?

    <p>Anti electrostatic wristband (D)</p> Signup and view all the answers

    Which of the following steps is key to successful complaint handling?

    <p>Take the agreed action or refer it to someone who can (A), Ensure the person knows how to deal with complaints or who to refer them to. (B), Get the customer’s details, name, address, etc. (D)</p> Signup and view all the answers

    What is the definition of a backup in a computing context?

    <p>The copying into an archive file of computer data for restoration after a data loss event. (D)</p> Signup and view all the answers

    What is the primary objective of maintaining backups?

    <p>To recover data from an earlier time configured by a retention policy. (B), To recover data after loss due to deletion or corruption. (D)</p> Signup and view all the answers

    Which type of backup is characterized by copying only the data that has changed since the last backup?

    <p>Differential backup (D)</p> Signup and view all the answers

    Which of the following statements accurately describes a differential backup?

    <p>It tracks changes since the last full backup and stores them. (D)</p> Signup and view all the answers

    Which statement correctly defines reshoring?

    <p>There was an increasing interest to bring manufacturing back to home country. (A), To bring insourcing or outsourcing activities back to your own country. (C)</p> Signup and view all the answers

    Which options list types of problems related to bad memory?

    <p>Random computer reboots and computer does not boot, and you are getting a beep code. (D)</p> Signup and view all the answers

    What is required in the report writing process?

    <p>A detailed research. (A)</p> Signup and view all the answers

    Which type of report is considered to be complex and time-consuming?

    <p>Formal report. (D)</p> Signup and view all the answers

    What should be done during the collect data and facts step?

    <p>Adding figures, facts, and data. (C)</p> Signup and view all the answers

    What is a preliminary action that should be taken before making a report?

    <p>Plan on information gathering. (C)</p> Signup and view all the answers

    Which of the following is not a correct structure of a report?

    <p>See the process first-hand. (D)</p> Signup and view all the answers

    Which statement describes the use of report writing accurately?

    <p>Inform higher authorities. (C), Explain a matter or issue. (D)</p> Signup and view all the answers

    Study Notes

    Computer Maintenance

    • Figure 1 depicts an excessive amount of dust on a computer's motherboard, indicating a potential problem.
    • Foam swabs are used to clean dust from hard-to-reach areas like cooling fans.
    • Vacuum cleaners help remove accumulated dust from components within a computer.
    • Tweezers are helpful in retrieving dropped small items inside a computer.

    Post (Power On Self Test)

    • The POST tests components like the keyboard, dynamic RAM, and video memory.

    System Failure

    • A system failure can be caused by hardware failures or severe software issues.
    • A logic error is a bug in a program causing incorrect operation without crashing the program.
    • A CMOS checksum error is a specific type of system failure indicating a problem with the CMOS memory, which stores BIOS settings.

    Troubleshooting

    • Open-ended questioning encourages users to describe the problem, helping technicians understand the issue.
    • Capacitor plague is a common premature failure of specific electrolytic capacitors.

    Complaint Handling

    • Key steps for complaint handling include:
      • Gathering customer details
      • Taking agreed actions or referring the complaint to the appropriate person
      • Ensuring frontline staff know how to handle complaints or to whom to refer them.

    Backups

    • Backups create an archive of computer data, enabling restoration after a data loss event.
    • The purpose of backups is to recover data after its loss due to deletion or corruption.
    • A differential backup backs up data that has changed since the last full backup, providing an efficient way to organize data into increments of change.

    Reshoring

    • Reshoring refers to bringing insourcing or outsourcing activities back to the home country.

    Bad Memory Problems

    • Symptoms of bad memory can include random computer reboots and failure to boot, potentially accompanied by beep codes.

    Report Writing

    • Report writing involves collecting data, analyzing findings, and presenting them concisely and professionally.
    • Formal reports are complex, time-consuming, and require extensive research, explanation, references, links, and lists.
    • Report writing plays a crucial role in informing higher authorities, explaining technical issues, and assessing technicians.
    • Formal report writing is used in various sectors like corporate, government, and politics.

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    Description

    This quiz covers essential topics in computer maintenance, including cleaning techniques, common system failures, and troubleshooting methods. Participants will learn about the importance of POST, the significance of logic and checksum errors, and various tools used in maintenance. Test your knowledge on how to keep computers running smoothly!

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