Podcast
Questions and Answers
What is the problem shown in figure 1?
What is the problem shown in figure 1?
- Excessive motherboard
- Event viewer
- Excessive dust (correct)
- Motherboard
What is the function of foam swabs?
What is the function of foam swabs?
- Reduce static in the area around a computer
- To remove accumulated dust from cooling fans and hard-to-reach areas (correct)
- Remove dust and other contaminants from keyboards and other open areas
- Cleaning small components or cleaning in tight areas, such as around gears
What is the use of a vacuum cleaner in computer maintenance?
What is the use of a vacuum cleaner in computer maintenance?
- Helpful in removing accumulated dust from components in areas that may be otherwise difficult to reach (correct)
- Can reduce static in the area around a computer
- To remove dust and other contaminants from keyboards and other open areas
- Use canned air marketed specifically for use with electronic equipment
What is the function of tweezers in computer maintenance?
What is the function of tweezers in computer maintenance?
Which type of maintaining equipment is mentioned in the provided information?
Which type of maintaining equipment is mentioned in the provided information?
Which of the following components does the POST test?
Which of the following components does the POST test?
What does BSOD stand for?
What does BSOD stand for?
What qualifies as a system failure?
What qualifies as a system failure?
What characterizes a bug in a program?
What characterizes a bug in a program?
What type of error is related to the syntax in programming?
What type of error is related to the syntax in programming?
What does incremental backup refer to?
What does incremental backup refer to?
What does procurement encompass?
What does procurement encompass?
How is asset disposal defined?
How is asset disposal defined?
What process describes purchasing in a business context?
What process describes purchasing in a business context?
Which of the following is considered an appropriate backup strategy?
Which of the following is considered an appropriate backup strategy?
What is typically evaluated during supplier risk management?
What is typically evaluated during supplier risk management?
What type of system failure is indicated by an error-detecting code protecting BIOS settings stored in CMOS memory?
What type of system failure is indicated by an error-detecting code protecting BIOS settings stored in CMOS memory?
What does open-ended questioning aim to achieve in a technical support context?
What does open-ended questioning aim to achieve in a technical support context?
Which of the following is not typically associated with system failure?
Which of the following is not typically associated with system failure?
Which of the following steps is key to successful complaint handling?
Which of the following steps is key to successful complaint handling?
What is the definition of a backup in a computing context?
What is the definition of a backup in a computing context?
What is the primary objective of maintaining backups?
What is the primary objective of maintaining backups?
Which type of backup is characterized by copying only the data that has changed since the last backup?
Which type of backup is characterized by copying only the data that has changed since the last backup?
Which of the following statements accurately describes a differential backup?
Which of the following statements accurately describes a differential backup?
Which statement correctly defines reshoring?
Which statement correctly defines reshoring?
Which options list types of problems related to bad memory?
Which options list types of problems related to bad memory?
What is required in the report writing process?
What is required in the report writing process?
Which type of report is considered to be complex and time-consuming?
Which type of report is considered to be complex and time-consuming?
What should be done during the collect data and facts step?
What should be done during the collect data and facts step?
What is a preliminary action that should be taken before making a report?
What is a preliminary action that should be taken before making a report?
Which of the following is not a correct structure of a report?
Which of the following is not a correct structure of a report?
Which statement describes the use of report writing accurately?
Which statement describes the use of report writing accurately?
Study Notes
Computer Maintenance
- Figure 1 depicts an excessive amount of dust on a computer's motherboard, indicating a potential problem.
- Foam swabs are used to clean dust from hard-to-reach areas like cooling fans.
- Vacuum cleaners help remove accumulated dust from components within a computer.
- Tweezers are helpful in retrieving dropped small items inside a computer.
Post (Power On Self Test)
- The POST tests components like the keyboard, dynamic RAM, and video memory.
System Failure
- A system failure can be caused by hardware failures or severe software issues.
- A logic error is a bug in a program causing incorrect operation without crashing the program.
- A CMOS checksum error is a specific type of system failure indicating a problem with the CMOS memory, which stores BIOS settings.
Troubleshooting
- Open-ended questioning encourages users to describe the problem, helping technicians understand the issue.
- Capacitor plague is a common premature failure of specific electrolytic capacitors.
Complaint Handling
- Key steps for complaint handling include:
- Gathering customer details
- Taking agreed actions or referring the complaint to the appropriate person
- Ensuring frontline staff know how to handle complaints or to whom to refer them.
Backups
- Backups create an archive of computer data, enabling restoration after a data loss event.
- The purpose of backups is to recover data after its loss due to deletion or corruption.
- A differential backup backs up data that has changed since the last full backup, providing an efficient way to organize data into increments of change.
Reshoring
- Reshoring refers to bringing insourcing or outsourcing activities back to the home country.
Bad Memory Problems
- Symptoms of bad memory can include random computer reboots and failure to boot, potentially accompanied by beep codes.
Report Writing
- Report writing involves collecting data, analyzing findings, and presenting them concisely and professionally.
- Formal reports are complex, time-consuming, and require extensive research, explanation, references, links, and lists.
- Report writing plays a crucial role in informing higher authorities, explaining technical issues, and assessing technicians.
- Formal report writing is used in various sectors like corporate, government, and politics.
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Description
This quiz covers essential topics in computer maintenance, including cleaning techniques, common system failures, and troubleshooting methods. Participants will learn about the importance of POST, the significance of logic and checksum errors, and various tools used in maintenance. Test your knowledge on how to keep computers running smoothly!
