C03 latih tubi.pdf

Latihan COCU 3 Figure 1 1. What is the problem shown in figure 1? A. Motherboard B. Event viewer C. Excessive dust D. Excessive motherboard 2. What is the function of foam swabs? A. Reduce static in the area around a computer...

Latihan COCU 3 Figure 1 1. What is the problem shown in figure 1? A. Motherboard B. Event viewer C. Excessive dust D. Excessive motherboard 2. What is the function of foam swabs? A. Reduce static in the area around a computer B. To remove accumulated dust from cooling fans and hard-to-reach areas C. Remove dust and other contaminants from keyboards and other open areas D. Cleaning small components or cleaning in tight areas, such as around gears 3. What is the use of a vacuum cleaner? A. Can reduce static in the area around a computer B. Use canned air marketed specifically for use with electronic equipment C. To remove dust and other contaminants from keyboards and other open areas D. Helpful in removing accumulated dust from components in areas that may be otherwise difficult to reach 4. What is the function of tweezers? A. To remove system and peripheral covers. B. Helpful in retrieving small items you might drop inside a computer or other device. C. An IC puller may be needed on occasion, especially when servicing older systems. D. Use canned air marketed specifically for use with electronic equipment. “helpful when cleaning some contaminants, such as ink residues in impact printers” 5. Which type of maintaining equipment is above? A. IC Puller B. Soft brush C. Antistatic spray D. Isopropyl alcohol 6. Which of the following the POST will test? I. Anti-virus II. System restore III. Keyboard (and mouse, in some systems) IV. Dynamic RAM (system and video memory) A. I & II B. II & III C. II & IV D. III & IV 7. What is the full name of BSOD? A. Blue Screen Of Death B. Brush Screen Of Death C. Black Screen Of Death D. Brown Screen Of Death 8. What is a system failure? A. A hardware failure or a severe software issue B. To remove accumulated dust from cooling fans and hard-to-reach areas C. Remove dust and other contaminants from keyboards and other open areas D. Cleaning small components or cleaning in tight areas, such as around gears 9. What is the logic error? A. Have different meanings depending on the context B. Helpful in retrieving small items you might drop inside a computer or other device C. A bug in a program that causes it to operate incorrectly, but not to terminate abnormally (or crash) D. An error in the syntax of a sequence of characters or tokens that is intended to be written in a particular programming language. “Computed as an error-detecting code, to protect the BIOS settings stored in the CMOS memory”. 10. Which type of system failure is above? A. Syntax error B. Software bug C. Window error D. CMOS checksum error 11. What is the meaning of open – ended questioning? A. A range of services providing assistance with technology. B. Get some idea of what is wrong and the events that led up to the problem. C. Making it harder for even the most dedicated technicians to keep pace. D. Designed to elicit more information from the user. In other words, you want the user to talk about the problem. 12. Which of the following are not list for system failure? I. Swab foam II. Capacitor plague III. Silly window syndrome IV. Anti electrostatic wristband A. I & II B. I & III C. II & III D. III & IV 13. Which of the following some key steps to successful complaint handling? I. Be rude II. Get the customer’s details, name address etc. III. Take the agreed action or refer it to someone who can IV. Ensure the person in the front line knows how to deal with complaints or who to refer them to. A. I, II & III B. I, II & IV C. I, III & IV D. II, III & IV 14. What is a backup? A. A very effective tool for companies of all sizes to cut costs and improve customer's satisfaction B. The copying into an archive file of computer data so it may be used to restore the original after a data loss event C. An assortment of different issues on your computer. Below are just a few of the possible issues you may encounter D. The complexity and wide variety of computer motherboards and CPUs, these programs may not detect every possible failure. 15. What is the primary purpose of backups? A. A company asks external parties to perform some tasks that originally done in-house B. An unstructured repository may simply be a stack of tapes or CD-Rs or DVD-Rs with minimal information about what was backed up and when C. Backups is to recover data from an earlier time, according to a user-defined data retention policy, typically configured within a backup application for how long copies of data are required D. To recover data after its loss, be it by data deletion or corruption. Data loss can be a common experience of computer users; a 2008 survey found that 66% of respondents had lost files on their home PC. 16. What is a differential backup? A. A bug in a program that causes it to operate incorrectly, but not to terminate abnormally (or crash) B. An error in the syntax of a sequence of characters or tokens that is intended to be written in a particular programming language C. To make it more feasible to store backups from more points in time by organizing the data into increments of change between points in time D. The data that has changed since the last full backup. It has the advantage that only a maximum of two data sets are needed to restore the data. “The important element of supplier evaluation. However, assessment of supplier risk is not quite easy to carry out because of the availability of financial statement”. 17. Which type of system failure is above? A. Purchasing B. Outsourcing C. Procurement D. Supplier risk management 18. What is a procurement? A. The common premature failure of huge numbers of electrolytic capacitors of certain brands. B. Services from outside the country to achieve cost-effectiveness is one of the most widely used strategies. C. An error in the syntax of a sequence of characters or tokens that is intended to be written in a particular programming language. D. A very effective tool for companies of all sizes to cut costs and improve customer's satisfaction. However, this term has a different meaning to different people. 19. What is a asset disposal? A. The removal of a long-term asset from the company’s accounting records. B. A complete and up-to-date technical library can be one of a technician's most important maintenance tools. C. The events that led up to the problem, you can start asking closed-ended questions to determine more specific details. D. A range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. 20. What is a purchasing? A. A range of services providing assistance with technology. B. Get some idea of what is wrong and the events that led up to the problem. C. Making it harder for even the most dedicated technicians to keep pace. D. The process by which a company contracts with third parties to obtain goods and services required to full fill its business objectives in the most timely and cost-effective manner. 21. Which is the correct backup strategy? I. Unstructured II. Incremental III. Back up automatically IV. Install a second internal hard drive A. I & II B. I & III C. II & III D. III & IV 22. Which of the following the correct statement for reshoring? I. The way trading partners interact with each other. II. A big cause of many computer problems including a slow computer. III. To bring insourcing or outsourcing activities back to your own country. IV. There was the increasing interest to bring manufacturing back to home country. A. I & II B. I & III C. II & III D. III & IV 23. Which of the following the correct types of bad memory problem? I. Replace the new PC II. To bring the new software III. Random computer reboots IV. Computer does not boot, and you are getting a beep code A. I & II B. I & III C. II & III D. III & IV 24. What does report writing process require? A. Requires admin details B. Requires hardware details C. Requires a detailed research D. Requires a minimum research 25. What types of report that is pretty complex and time-consuming? A. Formal report B. Informal report C. Private files report D. Applications report. 26. What should be done in collect data and facts step? A. Adding pc details. B. Adding admin info. C. Adding figures, facts and data D. Adding fault schematic diagram. 27. What should be done before making report? A. Plan on information gathering B. Define on types of report to do C. Submit the clean text document D. Review comments about report 28. Which of the following is not correct structure of report? A. Edit B. Readability C. Final Words D. See the process first-hand 29. What is the use of report writing? I. To leak admin info II. To assess technician III. Inform higher authorities IV. Explain a matter or issue A. I & II B. I & III C. III & IV D. I, II & IV 30. Which of the following the true statement of formal report writing? I. Pretty complex and time-consuming II. To make the primary point clear enough for the readers III. An immense research, explanation, references, links, lists IV. Required in various sectors like corporate, government, politics etc A. I & II B. II & III C. III & IV D. I, II & III