Core 1 Part 1 PDF

A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used? a. SODIMM b. DDR3 c. EDD d. VRAM Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause...

A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used? a. SODIMM b. DDR3 c. EDD d. VRAM Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause e. Roller f. Drum g. Transfer belt h. Ribbon A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states: HDMI blocked due to Copy Protection. Which of the following is the MOST likely cause of the error? i. The HDMI cannot carry the signal from the DVD to the projector j. The user needs to switch from HDMI to a cable standard such as DisplayPort k. The projector does not support the necessary HDCP protocol l. The user needs to enable cony-protected sources in the projector settings While implementing a non-carrier-grade wireless backhaul, a technician notices the channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the tech is unable to select that channel. Which of the following is the MOST likely reason for this issue? m. The channel is reserved for licensed band use n. The channel selection is defective; contact the manufacturer o. The channel must be unlocked by the vendor p. The device requires a firmware update to unlock the channel A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that a maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue? q. Separation pad r. Transfer roller s. Ink cartridge t. Fuser A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the tech is unable to create any VMs. Which of the following actions should be performed? u. Disable the BIOS password v. Enable TPM w. Enable multithreading x. Enable fast startup A user's computer is not receiving a network connection. The tech confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the tech use to identify the port? y. Network tap z. Punchdown tool a. Toner probe b. Crimper A user, who is attempting to give a presentation via a projector in a conference room, reports that the projector has video but no audio. Which of the following will MOST likely resolve the issue? c. Changing the input of the projector to VGA d. Changing the output on the PC to DVI e. Modifying the projector's refresh rate f. Utilizing an HDMI connection A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the tech notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed? g. Cat 5 h. Cat 5e i. Cat 6 j. Cat 6a While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue? k. Close other video software and retry l. Adjust the conference software to a compatible resolution m. Switch the video from the webcam to conference mode n. Reseat or replace the webcam A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 136.565MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate? o. Bluetooth p. Biometrics q. NFC r. PIN Which of the following standards supports MIMO technology? s. 802.11a t. 802.11b u. 802.11g v. 802.11n A tech powers on a PC and its monitor and sees the following error message: "No input detected" The display lights on the computer are on. Which of the following is a possible solution? w. Changing the BIOS settings x. Changing the connector setting on the monitor y. Checking the power plug on the monitor z. Checking the power plug on the PC Which of the following components enables the input on a mobile device's touchscreen? a. OLED b. Digitizer c. Inverter d. CMOS sensor A technician unboxed a new computer, plugged in to a UPS, and connected the requested peripherals. The computer lights and fans turn on, but the tech hears three loud, consecutive beeps during the boot. Which of the following actions will remediate the issue? e. Replacing the power supply f. Replacing the UPS g. Changing the CMOS battery h. Reseating the RAM An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this i. Send friendly reminders to not print unnecessarily j. Enable duplex printing to reduce paper utilization k. Bill each department for the excess material cost l. Require a code or badge before releasing a print job An online retailer wants to save money and is considering migrating to the public cloud so capacity can be added during peak shopping season and automatically removed when the peak is over. Which of the following BEST describes this aspect of cloud computing? m. Rapid elasticity n. Metered utilization o. Shared resources p. High availability A tech is receiving reports that the entire office sporadically loses network connectivity throughout the day. The tech determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance? q. Coaxial r. Shielded Cat 6 s. Plenum Cat 5e t. Multimode fiber An organization maintains various record types, including health and criminal justice records. Which of the following could environments is the organization MOST likely to use to limit attack surface? u. Public v. Hybrid w. Community x. Private Which of the following describes metered utilization of cloud resources? y. Resources provisioned instantly z. Payments made only for resources that are used a. Resources pooled to increase computing power b. Implementation of rapid elasticity A user on a SOHO network is unable to watch online videos, even at 240 pixels. The tech runs ipconfig from the user's computer and records the following: c. Incorrect IP address d. Faulty NIC e. Misconfigured default gateway f. Bad network cable 22. A colleague has a laptop that has been working as expected for several years, but the laptop now has a small bulge in the bottom casing and overheats occasionally while plugged in to a wall outlet. The MOST likely component that needs to be replace is the: g. Power adapter h. Battery i. System fan j. Hard drive 23. A company just bought a printer capable of automatically printing on both sides of the paper. After installation, however, the tech can only print on both sides of the paper manually. Which of the following should the tech do to fix the issue? k. Install the most recent firmware upgrade available for the printer l. Contact the vendor for a hardware replacement m. Reinstall the printer software and drivers, and then restart the printer n. Read the installation manual and configure duplex settings 24. A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause? o. Hidden SSID p. Device interference q. Ethernet port flapping r. High ISP latency 25. Which of the following cloud models maintains access, even when a local internet outage occurs? s. Private t. SaaS u. Community v. Public 26. A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following should the user confirm are available on the PC before making the purchase? (choose two) w. SATA x. M.2 y. PCIe z. SAS a. SCSI b. DRAM 27. A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST? c. Replace the graphics card d. Replace the screen, as the customer insists e. Recommend the usage of an external display instead f. Ensure the backlight is functioning as expected 28. A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible, and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error? g. S.M.A.R.T failure h. IOPS failure i. DIMM failure j. RAID failure 29. A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (choose two) k. RAM module l. Graphics card m. CPU n. Boot order o. USB flash drive p. Power supply 30. A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling? q. Enable the GPS service to ensure accurate location detection r. Manually enter office locations in the weather application s. Configure less frequent location checks using cellular location services t. Use the office's Wi-Fi IP address as the geolocation mechanism 31. A tech replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run? u. Hardware prefetcher v. Hyperthreading w. vPro x. VT-d 32. A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms? y. Broken charging port z. Digitizer failure a. CPU overheating b. Defective battery 33. A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement? c. A USB 3.1 flash drive with BitLocker to Go installed d. An SD memory card with NFTS e. An xD memory card with ext3 f. A portable hard drive with FAT32 34. Which of the following network devices is used to separate broadcast domains? g. Switch h. Wireless access point i. Router j. Hub 35. A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned tech notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The tech attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue? k. The phone requires a firmware update to address charging issues l. The charge port contains foreign objects, such as lint m. The phone's batter has swelled, preventing the utilization of the charging port n. The phone has experienced water damage, thus the battery is not charging 36. A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST? o. DHCP p. AAA q. DNS r. ARP 37. A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause? s. Contaminated fuser t. Worn rollers u. A misfeed v. Page orientation 38. Upon booting a workstation, a tech hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause? w. RAID x. SSD y. S.M.A.R.T z. HDD 39. A tech identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the tech do NEXT? a. Determine the next steps to resolve the issue and document it b. Design a plan of action to resolve the issue and implement the solution c. Document the findings, actions, and outcomes d. Establish a theory of probable cause, researching internally or externally as needed 40. An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS? e. Operating system spoofing f. Remote software provisioning g. Indirect software implementation h. Cross-platform virtualization 41. A field tech has been dispatched to a site with an internet outage. Upon arriving, the tech discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using. i. Fiber j. Cable k. DSL l. Satellite 42. An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized? m. Virtualization n. Clustering o. Load balancer p. Round-robin DNS 43. A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed? q. Inquire about possible changes r. File a damage report s. Requisition a new scanner t. Attempt to clean the scanner 44. A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal? u. CPU 2.5GHz -- 4 cores 16GB DDR4 RAM 1TB SSD v. CPU 3.2GHz -- 1 core 16GB DDR4 RAM 4TB SSD w. CPU 2.5GHz -- 2 cores 16GB DDR4 RAM 4X 1TB HDD RAID 5 x. CPU 3.2GHz -- 4 cores 8GB DDR4 RAM 500GB HDD 45. A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The tech verifies the printer is on and notices the printer LCD screen has the following error message: "Paper Jam, Jam in Fuser" Which of the following is the MOST efficient next step the tech should complete? y. Apply a maintenance kit to the printer z. Check the printer paper path to locate any obstructions a. Turn the printer on and off to see if the error clears b. Replace the fuser 46. Which of the following is a valid use for PaaS? c. Off-site backups d. An application development environment e. A virtual server installation and configuration model f. A web application for asset management 47. A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed? g. The print drum is worn or loose, causing the printing to be light in places h. The ribbon is low on ink or missing and must be replaced to get proper output i. The heating element has failed, and a new one needs to be installed for proper transfer j. The wrong type of filament is loaded, preventing it from sticking correctly k. The fuser assembly is not calibrated properly, causing it to impact the paper too hard 48. The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers? l. Grant all registered employees' access to each machine m. Restrict device access to only the user to whom the laptop is assigned n. Limit device access to departments and guest users o. Give each team member a USB drive that bypasses the reader to allow guest users to log in 49. A tech receives several error alerts on a server after an unexpected reboot. A message states that one or more disks are in a degraded state. When the tech advances to the next error message, it indicates the OS is missing. Which of the following are the MOST likely causes of these errors? (choose two) p. Missing drives in the OS q. RAID failure r. Bootable device not found s. Data loss t. Controller failure u. CMOS corruption v. TPM malfunction 50. A tech is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB that support one failure. Which of the following BEST meets these requirements? w. RAID 0 x. RAID 1 y. RAID 5 z. RAID 10 51. The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers? a. Grant all registered employees access to each machine b. Restrict device access to only the user to whom the laptop is assigned c. Limit device access to departments and guest users d. Give each team member a USB drive that bypasses the reader to allow guest users to log in 52. A tech receives several error alerts on a server after an unexpected reboot. A message states that one or more disks are in a degraded state. When the tech advances to the next error message, it indicates the OS is missing. Which of the following are the MOST likely causes of these errors? e. Missing drives in the OS f. RAID failure g. Bootable device not found h. Data loss i. Controller failure j. CMOS corruption k. TPM malfunction 53. A tech is commissioning a workstation that is required to have mirrored storage, utilizing two 4 TB drives that support one failure. Which of the following BEST meets these requirements? l. RAID 0 m. RAID 1 n. RAID 5 o. RAID 10 54. A laptop's external webcam software is running, but it shows no image or video. Which of the following should a tech perform FIRST? p. Research new webcam firmware q. Restart the computer and run system diagnostics r. Reseat the webcam s. Reinstall the webcam software and drivers 55. An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8-pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting? t. The UPS, as 115V is insufficient for the configuration and should be increased to 220V u. The power supply, as 200W is insufficient when the GPU is heavily tasked v. The graphics card, as it is the component that triggers the unexpected reboots w. The motherboard, as the only standard PCI slots should be used for high-end graphics cards, not PCI express slots 56. Which of the following technologies can allow multiple networks to traverse a switch? x. VLAN y. BRRP z. VPN a. DHCP 57. An end user reports that the time and date on a desktop reset after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message: Date/Time Not Set -- Press F1 to Run Setup Which of the following would be the BEST action to take next? b. Change the motherboard c. Reseat the motherboard power connections d. Replace the CMOS battery e. Restore the BIOS to factory default settings 58. A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The tech hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the tech do FIRST? f. Try to extract data g. Reseat the RAM modules h. Inspect the fan i. Check the CD tray 59. A tech is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the tech is unable to install the CPU into the socket. Upon closer inspection, the tech notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the tech to take NEXT? j. Try to set as many pins as possible k. Install an adaptor to create a universal socket l. Verify the socket type and manufacturer m. Find a compatible motherboard for the CPU 60. A remote user reports connectivity issues with the local internet provider. Even after a tech reboots the modem supplied by the ISP, the issue persists. Which of the following would BEST establish the connection in minimal time? n. Radio frequency ISP o. Neighbors WI-FI p. Mobile hotspot q. Fiber optic 61. A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements? r. Sandbox s. VDI t. Private cloud u. SaaS 62. A tech needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following must the tech use to fix the issue? (Choose 2) v. Scissors w. Network tap x. Magnetized screwdriver y. Tone generator z. RJ45 connector a. Crimper 63. A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should the tech do FIRST? b. Increase the swap partition c. Upgrade the CPU in the workstation d. Upgrade the power supply in the workstation e. Upgrade the RAM in the workstation 64. Which of the following utilizes TCP ports 20/21 and transfers data in cleartext? f. SNMP g. SSH h. FTP i. Telnet 65. An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST? j. SSD k. CPU l. HDD m. RAM 66. Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement? n. Isolation o. Authentication p. Hardening q. Authorization 67. A user connects a smartphone to a laptop. Which of the following types of networks has the user created? r. PAN s. MAN t. WLAN u. LAN 68. Recently, an organization received a number of spam emails that passed through the spam gateway. These emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue? v. Updating the keyword filtering w. Editing the sender policy framework x. Contacting the gateway vendor y. Verifying DMARC is enabled 69. Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a tech complete in order to MOST likely resolve this issue? z. Replace the printer paper with a new ream a. Clear the print spooler on each computer b. Reinstall the printer driver on each computer c. Perform the drum-cleaning procedure 70. Which of the following should the data center hardware tech implement to ensure maximum uptime for customers' virtual machines? d. Line conditioner e. AC voltage regulator f. Uninterruptible power supply g. Cloud storage backup 71. A tech needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the tech install to BEST accomplish the objective? h. M.2 i. SAS j. HDD k. SCSI 72. A tech is setting up a device to use two-factor authentication. Which of the following meets this requirement? l. Thumbprint/retinal scan m. Password/password n. Password/thumbprint o. Password/pin 73. Which of the following BEST describes the main function of a web server? p. Storing files and controlling user access q. Setting up personal mailboxes and calendars r. Providing IP addresses and printing services s. Hosting home pages and business portals 74. A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the tech does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the tech tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue? t. Disable the stick keys feature u. Clean the keyboard v. Reset the BIOS setting to default w. Charge the laptop 75. An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need? x. Tethering to a corporate-owned laptop y. WPA2-Enterprise wireless z. Corporate enterprise email a. Mobile device management 76. A user that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue? b. The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly c. The printhead is too hot. Adjust the temperature down and retry printing d. The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper e. The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead. 77. A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C:. which of the following tasks should a systems administrator complete to BEST meet this goal? (Choose 2) f. Configure RAID 1 g. Install a hybrid drive h. Upgrade to 1GB NIC i. Increase the RAM j. Migrate to an SSD k. Upgrade the power supply 78. A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer? l. Cross-platform functionality m. Software compatibility n. Test case development o. Sandbox environment 79. A user takes a tablet to a tech because the cursor on it keeps drifting. The tech notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue? p. The screen is physically damaged q. The screen rotation is incorrect r. The touch-pen battery is depleted s. The screen needs to be recalibrated 80. A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause? t. Digitizer issues u. Overheating v. Broken screen w. Malware 81. Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Choose 2) x. 2.4GHz has less interference. 5GHz transmit at lower speeds y. 2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections z. 2.4GHz has a higher data rate. 5GHz has 23 channels a. 2.4GHz has 11 channels. 5GHz has no data interference b. 2.4 has a higher coverage area. 5 has higher bandwidth c. 2.4 has a higher bandwidth. 5 has a lower transmit power 82. A tech is tasked with upgrading a laptop's RAM. Which of the following steps should the tech take FIRST? d. Confirm that both the current and new memory are from the same brand e. Run a diagnostic test on the current memory f. Verify the memory requirements of the motherboard g. Connect an electrostatic discharge strap 83. A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage solutions requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals? h. SaaS i. IaaS j. ISP k. SDN 84. A tech is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be boat fast and redundant. Which of the following RAID levels BEST meets these requirements? l. 0 m. 1 n. 5 o. 10 85. A tech receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device is not detecting payment options. Which of the following is the MOST likely cause of the issue? p. NFC q. Bluetooth r. Wi-Fi s. Lighting adapter 86. A tech is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the tech do NEXT? t. Visually inspect the motherboard capacitors u. Verify all case fans are operational v. Check that the BIOS version supports the installed CPU w. Compare the software requirements with the installed RAM 87. A user calls the help desk for assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk tech walk the customer through to accomplish this task? x. Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for connected devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen y. Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen. z. Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen a. Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen 88. A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the tech do to configure the laptop to show both screens? b. Power cycle the laptop c. Plug in the monitor to the USB port d. Adjust the monitor display settings e. Power cycle the monitor 89. A tech is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for another user. The tech replaces the adapter, however, the issue persists. Which of the following should the tech do NEXT? f. Use another brand of VGA to DisplayPort adapter g. Research the issue further and formulate a new hypothesis to test h. Ask the user additional clarifying questions regarding the issue i. Document the action taken and the outcome 90. A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required? j. Dual-channel k. Triple-channel l. single-channel m. quad-channel n. Error correction code RAM 91. Which of the following allows all VMs in a virtual environment to have RAM allocated for use? o. Measured service p. Containerization q. Synchronization r. Resource pooling 92. Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies? s. 802.11a t. 802.11ac u. 802.11b v. 802.11g 93. A hardware tech is configuring a laptop, and the network administrator requires the network settings to be static. The tech successfully pings the servers by IP address but can't ping the UNC path. Which of the following is the cause of this issue? w. Domain Name System x. Gateway y. Subnet z. IP address 94. A tech has set up a new conference room with a TV and a video soundbar. The tech wants to test the system with a conference call. During the test, the TV speakers produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue? a. The volume on the TV needs to be turned up b. The conference call needs to be unmuted for audio c. An incorrect HDMI cable is being used d. The TV's HDMI-ARC port is not being used 95. A tech is setting up a projector for a video conferencing system. When the user attempts to connect a laptop to the system, the system displays the following error message: no source found. The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT? e. Check the bulb on the projector and replace it with a new one f. Check the display settings on the computer and set them to extend/duplicate g. Replace the projector with another known-good one and try again h. Replace the video care on the machine that is plugged in to the projector, as it has gone bad 96. Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server? i. WAN j. VPN k. SSL l. DHCP 97. A tech is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution? m. Adjusting the lens n. Changing the filter o. Replacing the video cable p. Reseating the lamp 98. An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check? q. Performance monitor r. Tablet/PC settings s. System configuration t. Display settings 99. A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue? u. Upgrade the Ethernet cable to the latest specifications v. Replace the phone w. Install a PoE injector x. Change ports on the switch 100. Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address? y. DHCP z. LOAP a. UTM b. DNS