Podcast
Questions and Answers
A company is implementing a new system to better manage interactions with its customer base, track sales leads, and improve marketing campaign effectiveness. Which type of system would be most appropriate?
A company is implementing a new system to better manage interactions with its customer base, track sales leads, and improve marketing campaign effectiveness. Which type of system would be most appropriate?
- Decision Support System (DSS)
- Supply Chain Management (SCM)
- Customer Relationship Management (CRM) (correct)
- Enterprise Resource Planning (ERP)
An organization wants to integrate its finance, human resources, and manufacturing departments into a single, unified system. What type of system is best suited for this?
An organization wants to integrate its finance, human resources, and manufacturing departments into a single, unified system. What type of system is best suited for this?
- Product Lifecycle Management (PLM)
- Enterprise Resource Planning (ERP) (correct)
- Customer Relationship Management (CRM)
- Supply Chain Management (SCM)
Which system is primarily focused on optimizing the flow of goods, information, and finances from suppliers to manufacturers to distributors?
Which system is primarily focused on optimizing the flow of goods, information, and finances from suppliers to manufacturers to distributors?
- Enterprise Resource Planning (ERP)
- Customer Relationship Management (CRM)
- Supply Chain Management (SCM) (correct)
- Business Intelligence (BI)
A manufacturing company is experiencing significant delays and increased costs due to inefficiencies in its supply chain. Which system implementation would directly address these issues?
A manufacturing company is experiencing significant delays and increased costs due to inefficiencies in its supply chain. Which system implementation would directly address these issues?
A retail company wants to improve its understanding of customer behavior to tailor marketing campaigns more effectively and increase customer retention. Which system would be the most helpful?
A retail company wants to improve its understanding of customer behavior to tailor marketing campaigns more effectively and increase customer retention. Which system would be the most helpful?
Which of the following scenarios would be MOST affected by a computer having insufficient RAM?
Which of the following scenarios would be MOST affected by a computer having insufficient RAM?
A computer is turned off and then back on. Which type of memory retains its data throughout this process?
A computer is turned off and then back on. Which type of memory retains its data throughout this process?
A technician is troubleshooting a computer that cannot boot up. Which hardware component should the technician focus on FIRST?
A technician is troubleshooting a computer that cannot boot up. Which hardware component should the technician focus on FIRST?
A user wants to convert a paper document into an editable digital text file. Which input device is BEST suited for this task?
A user wants to convert a paper document into an editable digital text file. Which input device is BEST suited for this task?
Which of the following BEST describes the role of the motherboard in a computer system?
Which of the following BEST describes the role of the motherboard in a computer system?
A graphic designer needs a new computer. Their PRIMARY concern is being able to quickly load and manipulate very large image files. Which hardware upgrade would MOST directly address this need?
A graphic designer needs a new computer. Their PRIMARY concern is being able to quickly load and manipulate very large image files. Which hardware upgrade would MOST directly address this need?
A computer has both an SSD and an HDD installed. The operating system and frequently used applications are installed on the SSD. What is the MOST likely reason for this configuration?
A computer has both an SSD and an HDD installed. The operating system and frequently used applications are installed on the SSD. What is the MOST likely reason for this configuration?
Which of the following input devices is LEAST likely to be used for gaming?
Which of the following input devices is LEAST likely to be used for gaming?
Which system architecture is most prone to bottlenecks due to its single point of control?
Which system architecture is most prone to bottlenecks due to its single point of control?
In which system is data consistency most challenging to maintain across all nodes?
In which system is data consistency most challenging to maintain across all nodes?
Which type of system is best suited for applications requiring high scalability and fault tolerance?
Which type of system is best suited for applications requiring high scalability and fault tolerance?
Which of the employee roles would primarily utilize a transaction processing system (TPS)?
Which of the employee roles would primarily utilize a transaction processing system (TPS)?
A marketing manager deciding on a pricing strategy for a new product is dealing with what type of decision?
A marketing manager deciding on a pricing strategy for a new product is dealing with what type of decision?
An organization's CEO deciding to enter a new international market is an example of what type of decision?
An organization's CEO deciding to enter a new international market is an example of what type of decision?
What is the primary purpose of a Management Information System (MIS)?
What is the primary purpose of a Management Information System (MIS)?
Which system is specifically designed to support senior management in addressing high-level strategic issues?
Which system is specifically designed to support senior management in addressing high-level strategic issues?
What type of system is essential for capturing and managing data related to the daily business operations?
What type of system is essential for capturing and managing data related to the daily business operations?
Which system is primarily focused on managing financial transactions and ensuring compliance with accounting standards?
Which system is primarily focused on managing financial transactions and ensuring compliance with accounting standards?
Which decision support system is characterized by its use of interactive, ad-hoc support for complex, non-routine problems?
Which decision support system is characterized by its use of interactive, ad-hoc support for complex, non-routine problems?
Which system type provides operational employees with essential tools for overseeing day to day activities?
Which system type provides operational employees with essential tools for overseeing day to day activities?
What defines a structured decision?
What defines a structured decision?
What are the benefits of choosing distributed systems over centralized systems?
What are the benefits of choosing distributed systems over centralized systems?
Between centralized, decentralized and distributed architectures, which benefits from easier data consistency?
Between centralized, decentralized and distributed architectures, which benefits from easier data consistency?
Which component is primarily responsible for translating data between the operating system and a printer?
Which component is primarily responsible for translating data between the operating system and a printer?
What best describes the role of system software?
What best describes the role of system software?
Which of the following is an example of utility software?
Which of the following is an example of utility software?
If a business requires software uniquely tailored to its operations, what type of software would be most appropriate?
If a business requires software uniquely tailored to its operations, what type of software would be most appropriate?
What is the primary purpose of a Network Interface Card (NIC) in a computer?
What is the primary purpose of a Network Interface Card (NIC) in a computer?
Which hardware component is most crucial for running modern AI algorithms, according to Huang's Law?
Which hardware component is most crucial for running modern AI algorithms, according to Huang's Law?
Moore's Law primarily addresses the trend of what in the computing industry?
Moore's Law primarily addresses the trend of what in the computing industry?
How does Huang's Law differ fundamentally from Moore's Law?
How does Huang's Law differ fundamentally from Moore's Law?
What is the best definition of 'software' in the context of IT?
What is the best definition of 'software' in the context of IT?
Which of the following is NOT a primary function of an operating system?
Which of the following is NOT a primary function of an operating system?
What would be the most likely effect of advancements predicted by Huang's Law?
What would be the most likely effect of advancements predicted by Huang's Law?
Within a computer network, what defines the rules for how data is transmitted and received?
Within a computer network, what defines the rules for how data is transmitted and received?
What is the main function of a CPU cooler?
What is the main function of a CPU cooler?
Which network category is determined by the physical arrangement of devices?
Which network category is determined by the physical arrangement of devices?
What role does a graphics card (GPU) play in a computer system?
What role does a graphics card (GPU) play in a computer system?
Which of the following best describes the key difference between Web 1.0 and Web 2.0?
Which of the following best describes the key difference between Web 1.0 and Web 2.0?
How does Web 3.0 enhance the user experience compared to Web 2.0?
How does Web 3.0 enhance the user experience compared to Web 2.0?
What is the primary goal of Web 4.0, the 'Intelligent Web'?
What is the primary goal of Web 4.0, the 'Intelligent Web'?
Which cloud deployment model provides the highest level of security and control?
Which cloud deployment model provides the highest level of security and control?
An organization needs to manage sensitive operations internally while using cloud resources to scale non-critical applications. Which cloud deployment model is most suitable?
An organization needs to manage sensitive operations internally while using cloud resources to scale non-critical applications. Which cloud deployment model is most suitable?
Which of the following is NOT a benefit of cloud-based systems?
Which of the following is NOT a benefit of cloud-based systems?
A company wants to provide its employees with access to applications over the internet without managing the underlying infrastructure. Which cloud computing service model is the most appropriate?
A company wants to provide its employees with access to applications over the internet without managing the underlying infrastructure. Which cloud computing service model is the most appropriate?
What benefit does Platform as a Service (PaaS) offer to developers?
What benefit does Platform as a Service (PaaS) offer to developers?
Which cloud computing service model offers the highest level of flexibility and control over IT resources?
Which cloud computing service model offers the highest level of flexibility and control over IT resources?
In a centralized system, where is data primarily managed and stored?
In a centralized system, where is data primarily managed and stored?
Which of the following scenarios is best suited for a decentralized system?
Which of the following scenarios is best suited for a decentralized system?
What is a key advantage of a distributed system over a centralized system?
What is a key advantage of a distributed system over a centralized system?
How do decentralized systems improve data security compared to centralized systems?
How do decentralized systems improve data security compared to centralized systems?
Which setup would ensure high availability and resilience in a system?
Which setup would ensure high availability and resilience in a system?
Which configuration is most suitable when needing to process large datasets and perform complex analysis across multiple machines simultaneously?
Which configuration is most suitable when needing to process large datasets and perform complex analysis across multiple machines simultaneously?
Which network topology ensures high redundancy and performance due to every node being directly connected to each other?
Which network topology ensures high redundancy and performance due to every node being directly connected to each other?
In a network using the ring topology, what happens to data as it travels from source to the intended destination?
In a network using the ring topology, what happens to data as it travels from source to the intended destination?
What is the primary role of terminators in a bus topology?
What is the primary role of terminators in a bus topology?
What is the most accurate description of the Internet's structure?
What is the most accurate description of the Internet's structure?
What is the function of a router in the context of internet data transmission?
What is the function of a router in the context of internet data transmission?
Which protocol is responsible for verifying that all data packets have been received and correctly reassembled at their destination?
Which protocol is responsible for verifying that all data packets have been received and correctly reassembled at their destination?
Why is the Internet designed as a 'network of networks'?
Why is the Internet designed as a 'network of networks'?
What is the function of peering in the context of Internet Service Providers (ISPs)?
What is the function of peering in the context of Internet Service Providers (ISPs)?
What distinguishes a private network from a public network?
What distinguishes a private network from a public network?
What is the role of Internet Service Providers (ISPs) in connecting users to the Internet?
What is the role of Internet Service Providers (ISPs) in connecting users to the Internet?
Which of the following best describes the function of the Internet Protocol (IP)?
Which of the following best describes the function of the Internet Protocol (IP)?
Which of the following describes a Wide Area Network (WAN)?
Which of the following describes a Wide Area Network (WAN)?
What is a key characteristic of the star network topology?
What is a key characteristic of the star network topology?
How does data transmission in a ring topology differ from that in a star topology?
How does data transmission in a ring topology differ from that in a star topology?
Which of the following is an example of a data transmission protocol?
Which of the following is an example of a data transmission protocol?
Flashcards
CRM definition
CRM definition
Managing customer interactions and data to improve business relationships and sales.
What are CRM systems?
What are CRM systems?
Systems that manage and analyze customer interactions and data throughout the customer lifecycle.
ERP definition
ERP definition
Integrating various business functions (finance, HR) into a unified system.
What are ERP systems?
What are ERP systems?
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SCM definition
SCM definition
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CPU (Central Processing Unit)
CPU (Central Processing Unit)
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Motherboard
Motherboard
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RAM (Random Access Memory)
RAM (Random Access Memory)
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ROM (Read-Only Memory)
ROM (Read-Only Memory)
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Secondary Storage
Secondary Storage
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Input Devices
Input Devices
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Output Devices
Output Devices
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Power Supply
Power Supply
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Web 1.0
Web 1.0
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Web 2.0
Web 2.0
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Web 3.0
Web 3.0
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Web 4.0
Web 4.0
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Cloud Computing
Cloud Computing
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Private Cloud
Private Cloud
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Public Cloud
Public Cloud
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Hybrid Cloud
Hybrid Cloud
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SaaS
SaaS
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Centralized System
Centralized System
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PaaS
PaaS
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IaaS
IaaS
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Decentralized System
Decentralized System
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Distributed System
Distributed System
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Universal Access
Universal Access
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Cloud Scalability
Cloud Scalability
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Front-Line Workers
Front-Line Workers
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Centralized System
Centralized System
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Management
Management
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Executives
Executives
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Decentralized System
Decentralized System
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Structured Decisions
Structured Decisions
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Semi-Structured Decisions
Semi-Structured Decisions
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Unstructured Decisions
Unstructured Decisions
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Transaction Processing System (TPS)
Transaction Processing System (TPS)
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Management Information System (MIS)
Management Information System (MIS)
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Decision Support System (DSS)
Decision Support System (DSS)
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Executive Support System (ESS)
Executive Support System (ESS)
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Accounting Information Systems (AIS)
Accounting Information Systems (AIS)
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Accurate Records
Accurate Records
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Network Interface Card (NIC)
Network Interface Card (NIC)
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Sound Card
Sound Card
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CPU Cooler
CPU Cooler
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Graphics Card (GPU)
Graphics Card (GPU)
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Moore’s Law
Moore’s Law
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Huang's Law
Huang's Law
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Software
Software
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System Software
System Software
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Operating System (OS)
Operating System (OS)
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Device Drivers
Device Drivers
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Utility Software
Utility Software
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Application Software
Application Software
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Productivity Software
Productivity Software
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Network
Network
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Public and Private Ownership of Networks
Public and Private Ownership of Networks
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Public Networks
Public Networks
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Private Networks
Private Networks
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Local Area Network (LAN)
Local Area Network (LAN)
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Wide Area Network (WAN)
Wide Area Network (WAN)
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Data Transmission Protocols
Data Transmission Protocols
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Network Topology
Network Topology
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Ring Topology
Ring Topology
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Star Topology
Star Topology
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Line Topology
Line Topology
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Bus Topology
Bus Topology
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Mesh Topology
Mesh Topology
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Tree Topology
Tree Topology
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Fully Connected Topology
Fully Connected Topology
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Packets
Packets
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IP Address
IP Address
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Study Notes
- The central processing unit (CPU) is the computer's "brain," executing instructions.
- The motherboard houses the CPU, providing connectivity to all components.
Primary Storage (Main Memory)
- Includes random-access memory (RAM) and read-only memory (ROM).
- RAM is volatile; it loses data when power is off, serving as temporary working memory.
- When apps/files are opened, data is loaded into RAM for fast access, improving responsiveness and multitasking.
- More RAM leads to smoother multitasking ability.
- ROM is non-volatile, retaining data when the computer is off.
- ROM stores the Basic Input/Output System (BIOS) for hardware initialization and testing during startup.
Secondary Storage
- Devices include hard disk drives (HDDs), solid-state drives (SSDs), and optical drives (DVDs) for long-term data storage.
Input Devices
- Keyboards were initially used for data entry, then mice became standard with GUIs.
- Touchscreens are increasingly common.
- Scanners convert physical documents to digital form.
- Microphones enable audio recording/voice commands.
- Webcams support video recording and conferencing.
Output Devices
- Computer monitors visually display the computer's status.
- Speakers output sound.
- Printers produce physical documents.
Essential Hardware Components
- The power supply provides electrical power.
- The computer case/chassis protects internal components.
- Network interface cards (NICs), including Wi-Fi cards, enable network connectivity.
- Sound cards enhance audio capabilities.
- CPU coolers manage the CPU's temperature.
- Graphics cards (GPUs) render and process graphics, crucial for gaming and design.
Moore's Law
- Computing power doubles every two years for the same price, or the price halves for the same power.
- It has been a driving force in the computer industry.
- Physical limitations are making this law less absolute.
Huang's Law
- GPU performance for AI is more than doubling annually.
- This represents a shift from general-purpose to specialized computing.
Software Categories
- Software is the programs, data, and instructions that allow a computer to perform specific tasks.
- System software provides foundational functions, acting as an intermediary between hardware and applications.
- Operating systems (Windows, macOS, Linux, Android) manage hardware and provide services.
- Device drivers enable OS communication with hardware (printers, graphics cards).
- Utility software performs maintenance tasks (antivirus, disk cleanup).
- Application software performs specific tasks for end-users.
Application Software Types
- Productivity software includes word processors (Microsoft Word) and spreadsheets (Microsoft Excel).
- Internet and web browsers include Google Chrome, Mozilla Firefox, and email software.
- Multimedia software edits images, audio, and video (Adobe Photoshop, Adobe Premiere Pro).
- Entertainment software includes video games
- Database software manages databases (Microsoft Access, Oracle Database).
- Graphics software includes tools for design and 3D modeling (Adobe Illustrator, AutoCAD).
- Custom software is tailored to specific organizational needs.
Network Fundamentals
- A network consists of two or more devices that enable communication and sharing.
- Networks can be categorized by ownership, geographical scope, transmission protocols, and topology.
Network Ownership: Public vs. Private
- Public networks are owned by service providers (Rogers, Bell).
- Private networks are exclusive to a single entity.
Geographical Scope: LAN vs. WAN
- Local Area Networks (LANs) connect devices in close proximity.
- Wide Area Networks (WANs) span larger geographic areas; the Internet is an example.
Data Transmission Protocols
- Protocols govern how data is reliably transmitted between devices.
- Examples include Ethernet, Wi-Fi (IEEE 802.11), and Internet Protocol (IP).
Network Topology
- the physcial arrangement of connections in a network
- common types are ring, star, line, bus, mesh, tree and fully connected
Common Topologies
- In a ring network, each device connects to two others in a closed loop, with data traveling in one direction.
- In a star network, all devices connect to a central node (hub/switch), passing data through it.
- In a line topology, all devices are connected to a single communication line or cable that has two endpoints.
- The bus topology connects devices via a central cable, with terminators at each end to prevent signal bounce.
- In a mesh topology, devices are extensively interconnected for fault tolerance.
- The tree topology is a star variation with a root node connected to others hierarchically.
- A fully connected topology extensively links all network nodes directly to one another.
Internet Operations
- The Internet is a global network of networks using Internet Protocol (IP).
- Information is divided into packets containing data and reassembly metadata.
- Each device has a unique IP address for data packet routing.
- Routers use routing protocols to determine the best data path.
- Transmission Control Protocol (TCP) ensures reliable packet delivery, reassembly, and retransmission of lost packets.
- Data travels across various technologies (routers, switches, LANs, MANs, WANs).
- Internet Service Providers (ISPs) connect users to the Internet and maintain network infrastructure.
- Peering is the exchange of traffic between ISPs for efficient data flow.
- The Internet's design ensures robustness and rerouting around failures.
Evolution of the Internet
- Shows technological advancement and changing user interaction.
Web 1.0: The Static Web (1990s)
- Websites were static, informational, and read-only, acting as "digital brochures."
- Website creation required technical skills (HTML, server setup).
Web 2.0: The Social Web (2000-2010)
- Shift to dynamic, user-generated content, and interactive platforms (Facebook, Twitter, YouTube).
- Social media democratized content creation.
Web 3.0: The Semantic Web (Post-2010)
- More interactive, intelligent web with systems processing data in sophisticated ways.
- Personalized search, advertising, and AI-driven recommendations exist.
- Web 3.0 provides "read, write, and execute" functionalities.
Web 4.0: The Intelligent Web (Future)
- Integration of the Internet of Things (IoT) for immersive, automated experiences.
- Everyday objects connect to the internet and communicate intelligently.
Cloud Computing
- Shared resources (processing, storage, software) are provided via the Internet.
Cloud Deployment Models
Private Cloud
- Dedicated to one organization, offering security and control.
Public Cloud
- Hosted offsite and shared across multiple organizations.
- It is cost-effective and scalable.
Hybrid Cloud
- Uses both private and public clouds.
- Sensitive operations can be managed privately while scaling with the public cloud.
Benefits of Cloud-Based Systems
- Universal access from anywhere with internet.
- Reduced maintenance costs.
- Scalability to adjust to changing needs.
- Outsourced data management with expert providers.
- Seamless integration across units and locations.
- Rapid service delivery.
Cloud Computing Service Models
Software as a Service (SaaS)
- Delivers applications over the internet, accessible via a web browser.
Platform as a Service (PaaS)
- Provides a platform allowing customers to develop, run, and manage applications.
Infrastructure as a Service (IaaS)
- Offers compute, storage, and networking resources on demand on pay-as-you-go basis.
System Configurations
- Centralized, decentralized, and distributed systems are fundamental configurations in network design.
Centralized Systems
- All data processing and storage are handled by a single central server.
- Easier to manage, but prone to bottlenecks and single points of failure.
Decentralized Systems
- Distribute data processing among multiple independent units.
- Enhances reliability.
- Complex management requirements exist.
Distributed Systems
- Spread data processing tasks across multiple geographically dispersed nodes.
- Ensures high availability and fault tolerance.
- Requires complex algorithms for synchronization and consistency.
System configuration Comparison
- Centralized is easier to control, while decentralized/distributed offer fault tolerance.
- Centralized struggles with scalability; decentralized/distributed are scalable.
- Data consistency is straightforward in centralized but challenging in the others.
Decision-Making Levels
Front-Line Workers
- Oversee daily operations (restocking, credit limits).
- They engage in structured decisions that are repetitive.
Management
- Develop action plans and solve problems using operational output.
- They focus on semi-structured decisions that need creativity and judgment
Executives/Senior Management
- Oversee strategic direction and develop business strategies.
- They make unstructured decisions requiring judgment.
Information Systems Types
- Organizations depend on various systems to achieve their goals including: Transaction Processing Systems (TPS), Management Information Systems (MIS) and Decision Support Systems (DSS).
Transaction Processing System (TPS)
- Used by workers and supervisors, captures and manages data related to daily business which ensures seamless daily operations.
Management Information System (MIS)
- It is designed for management personnel to provide crucial insights into internal operations
- Presents relevant data from internal systems to support decision-making.
Decision Support System (DSS)
- Used by senior management.
- Addresses complex, non-routine problems.
- Utilizes data from TPS, MIS, and external systems.
- Executive Support System (ESS) is a subset for top-level executives.
Specialized Systems
- Enhance operations and strategic management.
Accounting Information Systems (AIS)
- Manage financial transactions, generate financial statements, and ensure compliance.
Customer Relationship Management (CRM)
- Manage customer interactions and data to enhance business relationships.
Enterprise Resource Planning (ERP)
- Integrates business functions (finance, HR) into a unified system.
Supply Chain Management (SCM)
- Manages the flow of goods, information, and finances for supply chain optimization.
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Description
Explanation of the central processing unit (CPU) and its role. Primary storage (RAM and ROM) and secondary storage (HDD and SSD) are explored. Input devices like keyboards, mice and touchscreens are introduced.