CompTIA A+ Certification Exam: Core 2 V13.55
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Questions and Answers

What is the FIRST step in troubleshooting for a home PC running Windows 10 that is having issues loading applications after a reboot?

  • Install alternate open-source software in place of the applications with issues
  • Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications
  • Check for any installed patches and roll them back one at a time until the issue is resolved (correct)
  • Run both CPU and memory tests to ensure that all hardware functionality is normal
  • Which feature BEST addresses the concern of someone being able to access a mobile device by repeatedly attempting random patterns to unlock it?

  • Device encryption
  • Failed login restrictions
  • Remote wipe (correct)
  • Anti-malware
  • What tool should a technician use to address a PC running slowly suspected to have a badly fragmented hard drive?

  • dfrgui.exe (correct)
  • msmfo32.exe
  • resmon.exe
  • msconfig.exe
  • Which encryption technology should be used to secure a workstation used for point-of-sale transactions, to protect data in case of theft?

    <p>Disk encryption</p> Signup and view all the answers

    What should be checked FIRST when a user reports a computer running slowly after installing security applications and the hard drive activity light is solid?

    <p>System File Checker to check for modified Windows files</p> Signup and view all the answers

    What is the BEST solution to ensure data security on smartphones issued to employees in case of loss or theft?

    <p>Remote wipe</p> Signup and view all the answers

    Which backup method would BEST meet the requirements of retaining sensitive data on a workstation for many years in case of a ransomware outbreak?

    <p>A full backup of the data stored off-site in cold storage</p> Signup and view all the answers

    What should be the NEXT action when an executive contacts the help desk chat support about an issue with a mobile device?

    <p>Educate the user on the solution that was performed</p> Signup and view all the answers

    Study Notes

    CompTIA A+ Certification: Exam Core 2

    Security

    • WPA3 is the latest version of Wi-Fi security and offers the highest level of protection available.
    • WPA3 protects against brute force password attempts and eavesdropping and man-in-the-middle attacks.
    • WPA3 supports the use of stronger encryption algorithms, such as the Advanced Encryption Standard (AES).

    Wireless Network

    • To ensure the best possible security for a new wireless router, implement WPA3.
    • A third-party GPS application can use up a data plan on a corporate phone, leading to slow performance and data limit issues.

    Malware and Viruses

    • If a user's computer has a virus, and the antivirus software is out of date, download the latest virus definitions to ensure the antivirus software is up-to-date.
    • Rebooting a system in safe mode can help remove malware while preserving user files.
    • Cryptominer is a type of malware that can cause a PC to run slowly and increase GPU temperature.

    System Administration

    • To configure a Windows device to require a password when resuming from a period of sleep or inactivity, use the Screensaver settings.
    • To exclude an application folder from being cataloged by a Windows 10 search, use the Indexing Options utility.
    • To transfer sensitive personal information between offices, use a USB drive with encryption, such as BitLocker To Go.

    Network and Internet

    • A user's smartphone data usage is likely above average if an installed application is transmitting data in the background.
    • To control security settings on an Android phone in a domain environment, use a Mobile Device Management (MDM) solution.
    • A user may not be able to use internet-related functions on a smartphone when it is not connected to Wi-Fi if the smartphone's line was not provisioned with a data plan.

    Operating Systems

    • To provide a lightweight option for workstations that need an easy-to-use browser-based interface, use Chrome OS.
    • To reset a user's password, create a new password and require the user to change it at the next log-in.
    • To remove information from past users' hard drives in order to reuse the hard drives, use disk-wiping software.

    Troubleshooting

    • To troubleshoot a computer issue, use the Resource Monitor tool to identify the issue.
    • If a user reports a computer is running slow, use the Resource Monitor tool to help identify the issue.
    • If a user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi, the most likely reason is that the smartphone's line was not provisioned with a data plan.

    Shell Scripting

    • In Linux, the default file type supported by default is .sh.

    Hardware and Peripherals

    • To connect an additional monitor to a PC, use a USB port.
    • To allow a mouse to correctly move to a new monitor, swap the cables for the monitors.

    Certificates and Encryption

    • To realize multifactor authentication benefits for Wi-Fi access, deploy a client certificate to be used in conjunction with the user's existing username and password.

    Group Policy

    • If a Group Policy setting is applied to all workstations in the network, and users are unable to log in, the most likely cause is a difference in system clocks between the workstations and the authentication server.

    macOS

    • To resize a partition on the internal storage drive of a computer running macOS, use the Disk Utility tool.

    Laptop and Docking Station

    • To prevent a laptop from going to sleep when it is closed and on a docking station, select the option "Do Nothing" when I close the lid under the Plugged in category.### IT Certification Guaranteed, The Easy Way!

    Changing Desktop Wallpaper

    • To change the wallpaper on a Windows 10 computer using the Windows 10 Settings tool, go to Settings > Personalization > Background.

    Disposing of Non-Compliant Ethernet Cards

    • The most environmentally friendly method of disposing of non-compliant Ethernet cards is to use a dumpster for recycling plastics.

    Default Apps

    • To ensure that PDF files open in Adobe Reader, use the Default Apps utility in Windows 10.

    Hiding Files

    • To hide a file, use the File Explorer application.

    Securing Workstations

    • The best way to secure a workstation quickly is to use a key combination to lock the computer.
    • When a user reports potential malware, the first step is to disconnect the affected system from the network.

    Text Size

    • To increase the size of text, applications, and other items on a Windows 10 computer, go to Settings > System > Display and change the Scale and layout setting to a higher percentage.

    Malware Removal

    • After using an anti-malware removal tool, educate the user on how to access recovery mode.

    Cryptocurrency Mining

    • If an employee is mining cryptocurrency on a work desktop, the Acceptable Use Policy (AUP) should be updated to reflect this new requirement.

    Change Process

    • The most likely next step in the change process after a change request is approved is sandbox testing.

    Proxy Issues

    • If a proxy is blocking traffic to a software update site, the technician should perform a full system scan using the OS anti-malware application.

    Backup Methods

    • A full backup involves creating a copy of all data on a workstation and storing it on a set of tapes.
    • A full backup is the best way to ensure that all data is backed up and can be restored in the event of a system failure or data loss.

    Physical Access

    • A badge reader can be used to implement secure physical access to a data center.

    End-of-Life Operating Systems

    • End-of-life operating systems are no longer supported by the software developer and will no longer receive updates or security patches.

    Security Risks

    • BitLocker is a disk encryption tool that can be used to encrypt the hard drive of a Windows laptop and protect data in the event of loss or theft.

    Force Quitting Programs

    • On a macOS computer, the Apple icon menu can be used to force quit a program.

    Remote Access

    • The most cost-effective version of Windows 10 that allows remote access through Remote Desktop is Windows 10 Pro.

    Migration

    • An in-place upgrade is the most efficient method for migrating from Windows 7 Pro to Windows 10 Pro, as it retains all user files and preferences.

    Website Trust Issues

    • If multiple users are experiencing issues with a website, it is likely that the issue is related to the network or internet connection.

    Forensic Evidence

    • Chain of custody must be maintained throughout the forensic evidence life cycle.

    Linux Commands

    • The sudo command is used to install an application in Linux.

    Hash Verification

    • A hash is used to verify the integrity of a downloaded file.

    OS Updates

    • If a device is unable to complete a tethered OS update, the technician should check if the device has adequate storage available.

    Wireless Network Interference

    • Changing channels can resolve interference on a wireless network.

    Malware Infection

    • If a user's files have been changed and now have a .lok file extension, the first step is to disconnect the machine from the network.

    Antivirus Protection

    • If a user receives a notification that the antivirus protection on a company laptop is out of date, the technician should check the antivirus engine and definitions.

    Backup Methods

    • A full backup is the best way to ensure that all data is backed up and can be restored in the event of a system failure or data loss.

    EULA

    • A EULA (End User License Agreement) is a legally binding agreement between the user and the software developer that outlines the terms and conditions of using the software.

    Chain of Custody

    • Chain of custody is the process of documenting who had possession of evidence at every step of the process.

    Task Manager

    • The Services tab in Task Manager contains information about which service is causing the issue.

    macOS File Extensions

    • .pkg, .dmg, and .app are commonly used file extensions for installing applications on a macOS machine.

    RAM Issues

    • If a Windows 10 OS has only 4GB of RAM available for use, it is likely that the OS is x86.

    Backup Methods

    • A full backup should be completed first when installing a new backup and recovery system.

    Security Threats

    • Account lockout policies can help mitigate the threat of dictionary attacks.

    Physical Access

    • Biometric locks and badge readers can be used to secure physical access to a data center server room.### Server Room Security
    • Video surveillance and access control vestibules can be used to further secure the server room.
    • A locking rack can be used to physically secure the servers, so that they cannot be accessed without the appropriate key.

    PXE Boot Option

    • The PXE (Preboot Execution Environment) boot option must be enabled in the computer's BIOS settings to boot up over the network.
    • PXE allows computers to boot up over the network, instead of from a local disk.

    Filesystems

    • NTFS (New Technology File System) is a Microsoft proprietary file system that is supported by both Windows and Linux operating systems.
    • NTFS is capable of storing large amounts of data, up to 16TB, and also offers built-in security features such as encryption.

    Network Security

    • Changing the network channel can help to minimize unauthorized access to a network.
    • A support portal can help to manage the volume of requests and allow customers to access customer service tools, submit requests, and view status updates.

    Backup Methods

    • A full backup involves creating a copy of all data on a workstation, including system files and user-created data, and storing it on a set of tapes.
    • A full backup ensures that all data is backed up and can be restored in the event of a system failure or data loss.

    Malware

    • Ransomware is malicious software that encrypts files on a computer, making them inaccessible until a ransom is paid.
    • A user should clear the browser cache and contact the bank if they receive an error message stating that the website's security certificate was issued by a different website.

    Proxy Server Configuration

    • The Internet Options utility in the Control Panel is used to configure the proxy settings for a network connection.
    • The Internet Options utility allows you to configure the proxy server address and port number.

    Log-in Options

    • A PIN is the fastest and most secure method of logging in to laptops.
    • A PIN is a more secure option than a username and password, as it is more difficult to crack or guess.

    Wireless Network Configuration

    • To configure a wireless network, you need to select the correct SSID, frequency, and security mode.
    • The WPA2 with AES encryption method is the most secure option for wireless networks.

    Data Theft Prevention

    • Locking workstations after a period of inactivity can help to prevent data theft.
    • Encrypting workstation hard drives and logging off users when their workstations are not in use can also help to prevent data theft.

    Virus Detection

    • Manually checking each machine is the most effective way to check for unknown threats.
    • Providing a sample to the antivirus vendor can help to detect and remove unknown threats.

    Web Server Exploits

    • A zero-day attack is a type of attack that occurs when a vulnerability is exploited before a patch is available.
    • A zero-day attack is a type of attack that is most likely to occur on a web server.

    Antivirus Software

    • Running a startup script that removes files by name is not an effective way to check for unknown threats.
    • Manually checking each machine and providing a sample to the antivirus vendor are more effective ways to check for unknown threats.

    Laptop Refresh

    • A clean install is the most effective way to refresh a laptop.
    • A clean install involves reinstalling the operating system and all applications, and is the most effective way to remove all viruses and malware.

    Network Addressing

    • A static IP address is required to connect to specialized software.
    • Removing the static IP configuration from the desktop is the most likely solution to resolve the issue.

    Remote Desktop

    • Apple Remote Desktop is a remote access solution that allows a user to access and control another macOS computer from their Windows workstation.
    • Apple Remote Desktop provides a graphical user interface and supports file transfers, encryption, and more.

    User Profile Issues

    • Rebuilding the user's profile is the most likely solution to resolve the issue.
    • Rebuilding the user's profile involves creating a new profile and transferring the user's data and settings.

    Linux Server Troubleshooting

    • SSH (Secure Shell) is a method that can be used to troubleshoot a Linux server effectively.
    • SSH allows a user to access and control a remote Linux server from their Windows workstation.

    Data Center Environmental Concerns

    • Humidity levels are the most important environmental concern inside a data center.
    • High levels of humidity can cause condensation, corrosion, and equipment failure, while low levels of humidity can cause static electricity to build up and lead to damage.

    Laptop Security

    • Hard drive encryption is the best security practice for laptops used by employees who travel.
    • Hard drive encryption ensures that data is protected and cannot be accessed even if the laptop is stolen or lost.

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    Related Documents

    Update_220-1102 V13.55 (1).pdf

    Description

    Prepare for the CompTIA A+ Certification Exam: Core 2 with this practice quiz. Topics include wireless router security, protocols, and more.

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