Communications Test Flashcards

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Questions and Answers

What does being sensitive to boundaries mean?

The ability to recognize the emotional and physical limits of others.

What are the benefits of oral communication over written communication?

It provides immediate feedback.

What does the acronym SOAP mean?

Subjective, Objective, Assessment, Plan.

Which active listening technique involves asking questions to get a more concise explanation?

Clarification. Signup and view all the answers

What should be done when giving constructive criticism?

Choose words carefully. Signup and view all the answers

How do you say a proper telephone greeting?

Identify themselves, the agency, and possibly the department. Signup and view all the answers

After entering a patient's room, what should you do first?

Introduce yourself. Signup and view all the answers

In verbal communication, how is emotion expressed?

Tone of voice. Signup and view all the answers

What is another term for 'symptom'?

Subjective observation. Signup and view all the answers

What is the difference between a subjective observation and an objective observation?

A subjective observation is an opinion, and an objective observation is a fact that can be measured. Signup and view all the answers

What is true about patient education?

Patient questions often create patient education situations. Signup and view all the answers

What are types of communication barriers?

Personal, cultural, physical, environmental. Signup and view all the answers

What is a good way to respond to constructive criticism?

Show appreciation. Signup and view all the answers

What is the best way that healthcare workers and patients can overcome a hearing challenge?

Sign language, Use gestures, Writing messages. Signup and view all the answers

What should be done if you are concerned about a patient's ability to understand important information?

Use appropriate lay terms, use an interpreter if there's a language problem. Signup and view all the answers

What does a receiver do to decode a message?

Apply their own frame of reference. Signup and view all the answers

How should subjective statements by the patient be documented?

Exact words in quotation marks. Signup and view all the answers

What is the standard of documentation that should be followed by healthcare workers?

SOAP Notes. Signup and view all the answers

What emotions/attitudes can create a communication barrier?

Extreme emotions, selective comprehension, complacency, selective memory, prejudice. Signup and view all the answers

What are methods of nonverbal communication?

Touch, physical appearance, facial expressions. Signup and view all the answers

What should healthcare workers strive for when on the phone?

Clear voice with normal volume. Signup and view all the answers

Study Notes

Boundaries in Communication

Being sensitive to boundaries means recognizing the emotional and physical limits of others.

Oral vs. Written Communication

Oral communication offers immediate feedback, enhancing understanding and responsiveness.

SOAP Notes

SOAP stands for Subjective, Objective, Assessment, Plan.
Benefits include providing structured information, guiding healthcare professionals on where to find relevant details.

Active Listening Techniques

Clarification involves asking questions for a more concise explanation.

Constructive Criticism

When giving constructive criticism, it is important to choose words carefully to convey the message effectively.

Proper Telephone Greeting

A proper greeting should include identifying oneself, the agency, and possibly the department.

Patient Interaction

Upon entering a patient's room, the first step is to introduce yourself to establish rapport.

Emotional Expression in Communication

In verbal communication, emotion is primarily expressed through tone of voice.

Terminology

Another term for "symptom" is subjective observation, reflecting personal experiences rather than measurable data.

Subjective vs. Objective Observations

Subjective observations are opinions; objective observations are factual and measurable.

Patient Education

Patient questions can lead to educational opportunities, facilitating better understanding.

Communication Barriers

Common barriers include personal, cultural, physical, and environmental factors.
When individuals are focused on their own issues, they may overlook important messages from others.

Response to Constructive Criticism

A good way to respond to constructive criticism is to show appreciation for the feedback.

Overcoming Hearing Challenges

Effective strategies include using sign language, gestures, or writing messages to communicate when hearing issues arise.

Patient Understanding Concerns

If there are concerns regarding a patient's comprehension, use lay terms and consider employing an interpreter for language barriers.

Message Decoding

A receiver decodes a message by applying their own frame of reference, which can influence understanding.

Documenting Patient Statements

Subjective statements should be documented using the patient's exact words in quotation marks.

Documentation Standards

The SOAP notes format is the standard for documentation among healthcare workers.

Emotions Affecting Communication

Extreme emotions, selective comprehension, complacency, selective memory, and prejudice can create barriers to effective communication.

Nonverbal Communication Methods

Key methods include touch, physical appearance, and facial expressions that enhance or detract from the message.

Telephone Communication Skills

Healthcare workers should maintain a clear voice with a normal volume when communicating over the phone.

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Description

This quiz focuses on key concepts in communications, including definitions and the benefits of various communication methods. Test your understanding of important terminology and practical applications related to boundaries and oral communication.