Communications Chapter 4 Quiz & Flashcards

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Questions and Answers

A ___________ receives messages and signals on one frequency and then automatically retransmits them on a second frequency.

Repeater (correct)

Scanner

Decoder

Duplex

A patient's refusal of EMS treatment and/or transport must be:

Reported to the police.

Witnessed by a notary.

Authorized by a judge.

An informed refusal. (correct)

All information recorded on the PCR must be:

Typewritten or printed.

A matter of public record.

Considered confidential. (correct)

Reflective of your opinion.

Any radio hardware containing a transmitter and a receiver that is located in a fixed location is called a:

Base station. Signup and view all the answers

As you are wheeling your patient through the emergency department doors, you receive another call for a major motor vehicle crash. You should:

Respond only after giving a verbal patient report to a nurse or physician. Signup and view all the answers

Calming and reassuring an anxious patient can be facilitated by:

Maintaining eye contact with the patient whenever possible. Signup and view all the answers

Communicating with hearing-impaired patients can be facilitated by doing all of the following, except:

Elevating the tone of your voice and exaggerating word pronunciation. Signup and view all the answers

During the alert and dispatch phase of EMS communications, the dispatcher's responsibilities include all of the following, except:

Discouraging the caller from providing care until the EMS unit arrives. Signup and view all the answers

Ethnocentrism is defined as:

Considering your own cultural values as more important when interacting with people of a different culture. Signup and view all the answers

In which of the following manners should you act and speak with a patient?

Calm and confident Signup and view all the answers

The patient care report (PCR) ensures:

Continuity of care. Signup and view all the answers

Two-way communication that requires the EMT to 'push to talk' and 'release to listen' describes which mode of communication?

Simplex Signup and view all the answers

When communicating with a visually impaired patient, you should:

Determine the degree of the patient's impairment. Signup and view all the answers

When providing a patient report via radio, you should protect the patient's privacy by:

Not disclosing his or her name. Signup and view all the answers

When relaying patient information via radio, communications should be:

Brief and easily understood. Signup and view all the answers

Which of the following incidents does not require a report to be filed with local authorities?

Cardiac arrest Signup and view all the answers

Which of the following statements regarding communication with a child is correct?

Standing over a child often increases his or her level of anxiety. Signup and view all the answers

Which type of communications equipment functions as a radio receiver and searches across several frequencies?

Scanner Signup and view all the answers

You are caring for a 52-year-old man who complains of chest discomfort. The patient is a retired paramedic and is very anxious because he thinks he is having a heart attack. Which of the following statements would be appropriate?

"It is possible that you are experiencing a heart attack. I am going to give you four baby aspirin to chew and swallow." Signup and view all the answers

You could be sued for ___________ if your radio report to the hospital describes the patient in a manner that injures his or her reputation.

Slander Signup and view all the answers

When you begin an oral report, you should state the patient's age, sex, and:

Chief complaint. Signup and view all the answers

The official transfer of patient care does not occur until the EMT:

Gives an oral report to the emergency room physician or nurse. Signup and view all the answers

Information included in a radio report to the receiving hospital should include all of the following, except:

A preliminary diagnosis of the patient's problem. Signup and view all the answers

Typical components of an oral patient report include all of the following, except:

The set of baseline vital signs taken at the scene. Signup and view all the answers

Which of the following is not a function of the Federal Communications Commission (FCC)?

Maintaining communications equipment on the ambulance Signup and view all the answers

Medical control gives you an order that seems inappropriate for the patient's condition. After confirming that you heard the physician correctly, you should:

Advise the physician that the order is unclear and ask for clarification. Signup and view all the answers

When communicating information over the radio, you should:

Use the words 'affirmative' and 'negative' instead of 'yes' or 'no.' Signup and view all the answers

Your EMS system uses a computerized PCR in which you fill in the information electronically and then send it to the emergency department via a secure Internet server. The PCR has a comprehensive series of drop-down boxes, which are used to identify your assessment findings and specify the treatment that you provided; it also has a section for your narrative. When completing your PCR after a call, you should:

Complete a thorough and accurate narrative because drop-down boxes cannot provide all of the information that needs to be documented. Signup and view all the answers

You and your partner are dispatched to a residence for an 'ill person.' When you arrive, you find that the patient, a 44-year-old man, does not speak English. There are no relatives or bystanders present who can act as an interpreter. You should:

Use short, simple questions and point to specific parts of your body to try to determine the source of the patient's complaint. Signup and view all the answers

After being dispatched on an emergency call, you should expect the dispatcher to provide you with all of the following information, except:

The general geographic location of the incident. Signup and view all the answers

Study Notes

Communications in EMS

A repeater is a device that receives messages on one frequency and retransmits them on another.
An informed refusal is necessary when a patient declines EMS treatment and/or transport.
Patient Care Reports (PCR) contain confidential information that must be kept private and secure.

Radio Hardware and Communication Protocols

A base station is radio hardware that includes both a transmitter and receiver fixed in one location.
The EMT should always complete a verbal patient report before responding to new emergencies, ensuring continuity of care.

Patient Interaction Techniques

Maintaining eye contact with anxious patients helps calm and reassure them effectively.
When speaking with hearing-impaired patients, avoid elevating your voice and exaggerating pronunciation; instead, ensure they can see your lips.

Dispatcher Responsibilities

Dispatchers prioritize calls and notify the correct EMS units but do not discourage callers from providing care until help arrives.

Cultural Sensitivity and Communication

Ethnocentrism is considering one’s own cultural values as superior during interactions with individuals from different cultures.
When interacting with children, standing over them can increase anxiety, so approach them at their eye level.

Patient Report and Privacy

Protect patient privacy during radio reports by not disclosing their name and avoiding preliminary diagnoses.
Effective communication requires brevity and clarity, making reports brief and easily understandable.

Documentation and Legalities

Certain incidents like cardiac arrest do not require a report to local authorities, while gunshot wounds and spousal abuse do.
Slander can occur if a radio report negatively impacts a patient’s reputation.

Communication with Diverse Populations

Assess the degree of impairment in visually impaired patients to determine appropriate communication strategies.
When facing a language barrier, use simple questions and non-verbal cues to communicate effectively.

Electronic Documentation

Completing a thorough narrative in a computerized PCR is essential, as drop-down boxes may not convey all necessary details.

Communication Equipment and Modes

Scanners function as radio receivers that search across multiple frequencies.
Simplex mode of communication requires the user to push to talk and release to listen.

Responding to Orders and Clarifications

When confronted with an inappropriate medical order, clarify with the physician before proceeding with treatment.

General Communication Guidelines

Always use professional language, opting for "affirmative" or "negative" instead of "yes" or "no" during radio communications.
Expect dispatchers to provide information on nature and number of patients, but not necessarily the geographic location of the incident.

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Description

Test your knowledge on key concepts from Chapter 4 covering communications and documentation in emergency medical services. This quiz features flashcards that help reinforce important terminology and definitions essential for effective patient management.

Communications and Documentation Chapter 4