Podcast
Questions and Answers
A ___________ receives messages and signals on one frequency and then automatically retransmits them on a second frequency.
A ___________ receives messages and signals on one frequency and then automatically retransmits them on a second frequency.
A patient's refusal of EMS treatment and/or transport must be:
A patient's refusal of EMS treatment and/or transport must be:
All information recorded on the PCR must be:
All information recorded on the PCR must be:
Any radio hardware containing a transmitter and a receiver that is located in a fixed location is called a:
Any radio hardware containing a transmitter and a receiver that is located in a fixed location is called a:
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As you are wheeling your patient through the emergency department doors, you receive another call for a major motor vehicle crash. You should:
As you are wheeling your patient through the emergency department doors, you receive another call for a major motor vehicle crash. You should:
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Calming and reassuring an anxious patient can be facilitated by:
Calming and reassuring an anxious patient can be facilitated by:
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Communicating with hearing-impaired patients can be facilitated by doing all of the following, except:
Communicating with hearing-impaired patients can be facilitated by doing all of the following, except:
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During the alert and dispatch phase of EMS communications, the dispatcher's responsibilities include all of the following, except:
During the alert and dispatch phase of EMS communications, the dispatcher's responsibilities include all of the following, except:
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Ethnocentrism is defined as:
Ethnocentrism is defined as:
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In which of the following manners should you act and speak with a patient?
In which of the following manners should you act and speak with a patient?
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The patient care report (PCR) ensures:
The patient care report (PCR) ensures:
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Two-way communication that requires the EMT to 'push to talk' and 'release to listen' describes which mode of communication?
Two-way communication that requires the EMT to 'push to talk' and 'release to listen' describes which mode of communication?
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When communicating with a visually impaired patient, you should:
When communicating with a visually impaired patient, you should:
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When providing a patient report via radio, you should protect the patient's privacy by:
When providing a patient report via radio, you should protect the patient's privacy by:
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When relaying patient information via radio, communications should be:
When relaying patient information via radio, communications should be:
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Which of the following incidents does not require a report to be filed with local authorities?
Which of the following incidents does not require a report to be filed with local authorities?
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Which of the following statements regarding communication with a child is correct?
Which of the following statements regarding communication with a child is correct?
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Which type of communications equipment functions as a radio receiver and searches across several frequencies?
Which type of communications equipment functions as a radio receiver and searches across several frequencies?
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You are caring for a 52-year-old man who complains of chest discomfort. The patient is a retired paramedic and is very anxious because he thinks he is having a heart attack. Which of the following statements would be appropriate?
You are caring for a 52-year-old man who complains of chest discomfort. The patient is a retired paramedic and is very anxious because he thinks he is having a heart attack. Which of the following statements would be appropriate?
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You could be sued for ___________ if your radio report to the hospital describes the patient in a manner that injures his or her reputation.
You could be sued for ___________ if your radio report to the hospital describes the patient in a manner that injures his or her reputation.
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When you begin an oral report, you should state the patient's age, sex, and:
When you begin an oral report, you should state the patient's age, sex, and:
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The official transfer of patient care does not occur until the EMT:
The official transfer of patient care does not occur until the EMT:
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Information included in a radio report to the receiving hospital should include all of the following, except:
Information included in a radio report to the receiving hospital should include all of the following, except:
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Typical components of an oral patient report include all of the following, except:
Typical components of an oral patient report include all of the following, except:
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Which of the following is not a function of the Federal Communications Commission (FCC)?
Which of the following is not a function of the Federal Communications Commission (FCC)?
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Medical control gives you an order that seems inappropriate for the patient's condition. After confirming that you heard the physician correctly, you should:
Medical control gives you an order that seems inappropriate for the patient's condition. After confirming that you heard the physician correctly, you should:
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When communicating information over the radio, you should:
When communicating information over the radio, you should:
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Your EMS system uses a computerized PCR in which you fill in the information electronically and then send it to the emergency department via a secure Internet server. The PCR has a comprehensive series of drop-down boxes, which are used to identify your assessment findings and specify the treatment that you provided; it also has a section for your narrative. When completing your PCR after a call, you should:
Your EMS system uses a computerized PCR in which you fill in the information electronically and then send it to the emergency department via a secure Internet server. The PCR has a comprehensive series of drop-down boxes, which are used to identify your assessment findings and specify the treatment that you provided; it also has a section for your narrative. When completing your PCR after a call, you should:
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You and your partner are dispatched to a residence for an 'ill person.' When you arrive, you find that the patient, a 44-year-old man, does not speak English. There are no relatives or bystanders present who can act as an interpreter. You should:
You and your partner are dispatched to a residence for an 'ill person.' When you arrive, you find that the patient, a 44-year-old man, does not speak English. There are no relatives or bystanders present who can act as an interpreter. You should:
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After being dispatched on an emergency call, you should expect the dispatcher to provide you with all of the following information, except:
After being dispatched on an emergency call, you should expect the dispatcher to provide you with all of the following information, except:
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Study Notes
Communications in EMS
- A repeater is a device that receives messages on one frequency and retransmits them on another.
- An informed refusal is necessary when a patient declines EMS treatment and/or transport.
- Patient Care Reports (PCR) contain confidential information that must be kept private and secure.
Radio Hardware and Communication Protocols
- A base station is radio hardware that includes both a transmitter and receiver fixed in one location.
- The EMT should always complete a verbal patient report before responding to new emergencies, ensuring continuity of care.
Patient Interaction Techniques
- Maintaining eye contact with anxious patients helps calm and reassure them effectively.
- When speaking with hearing-impaired patients, avoid elevating your voice and exaggerating pronunciation; instead, ensure they can see your lips.
Dispatcher Responsibilities
- Dispatchers prioritize calls and notify the correct EMS units but do not discourage callers from providing care until help arrives.
Cultural Sensitivity and Communication
- Ethnocentrism is considering one’s own cultural values as superior during interactions with individuals from different cultures.
- When interacting with children, standing over them can increase anxiety, so approach them at their eye level.
Patient Report and Privacy
- Protect patient privacy during radio reports by not disclosing their name and avoiding preliminary diagnoses.
- Effective communication requires brevity and clarity, making reports brief and easily understandable.
Documentation and Legalities
- Certain incidents like cardiac arrest do not require a report to local authorities, while gunshot wounds and spousal abuse do.
- Slander can occur if a radio report negatively impacts a patient’s reputation.
Communication with Diverse Populations
- Assess the degree of impairment in visually impaired patients to determine appropriate communication strategies.
- When facing a language barrier, use simple questions and non-verbal cues to communicate effectively.
Electronic Documentation
- Completing a thorough narrative in a computerized PCR is essential, as drop-down boxes may not convey all necessary details.
Communication Equipment and Modes
- Scanners function as radio receivers that search across multiple frequencies.
- Simplex mode of communication requires the user to push to talk and release to listen.
Responding to Orders and Clarifications
- When confronted with an inappropriate medical order, clarify with the physician before proceeding with treatment.
General Communication Guidelines
- Always use professional language, opting for "affirmative" or "negative" instead of "yes" or "no" during radio communications.
- Expect dispatchers to provide information on nature and number of patients, but not necessarily the geographic location of the incident.
Studying That Suits You
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Description
Test your knowledge on key concepts from Chapter 4 covering communications and documentation in emergency medical services. This quiz features flashcards that help reinforce important terminology and definitions essential for effective patient management.
