Questions and Answers
All radio communications in the United States are regulated by the _________.
Federal Communications Commission (FCC)
You are providing a patient report via radio to medical direction. Your report should include _________.
a summary of care
As you are assessing a 75-year-old woman with mild shortness of breath, what is important to remember when moving closer?
As you physically get closer to the patient, a greater sense of trust must be established.
In which manner should you act and speak with a patient?
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Which of the following statements regarding communication with a child is correct?
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When communicating with a visually impaired patient, what should you do?
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What should you do when you arrive at a scene and the patient does not speak English?
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When you begin an oral report, you should state the patient's age, sex, and _________.
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The patient care report (PCR) ensures:
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What should you do when completing your PCR after a call?
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What should you do if a patient refuses EMS treatment and transport?
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Any radio hardware containing a transmitter and a receiver that is located in a fixed location is called a:
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A ___________ receives messages and signals on one frequency and then automatically retransmits them on a second frequency.
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After being dispatched on an emergency call, what information should you expect from the dispatcher, EXCEPT:
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When communicating information over the radio, you should:
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What is important to remember when obtaining patient care orders from a physician via a two-way radio?
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Which of the following statements regarding standing orders is correct?
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Two-way communication that requires the EMT to 'push to talk' and 'release to listen' describes which mode of communication?
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What should you do to correct an error made in the handwritten PCR?
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To facilitate effective communication among response agencies during a multi-agency incident, what should be utilized?
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Study Notes
Communication Regulations
- All radio communications in the U.S. are regulated by the Federal Communications Commission (FCC).
Patient Reporting via Radio
- A patient report to medical direction should include a summary of care.
Building Trust with Patients
- As the EMT approaches a patient, progressively moving closer increases trust, establishing a connection.
Patient Interaction
- EMTs should act and speak with patients in a calm and confident manner to foster reassurance.
Communicating with Children
- Standing over a child can increase anxiety, highlighting the need for an approachable stance.
Addressing Visual Impairments
- Determine the degree of the patient's impairment when communicating with visually impaired patients.
Language Barriers in Patient Care
- Use short, simple questions and gestures to communicate effectively with patients who do not speak English.
Oral Patient Report Essentials
- Begin an oral report with the patient's age, sex, and chief complaint.
Patient Care Report (PCR) Importance
- The PCR ensures continuity of care among healthcare providers.
Completing Electronic PCR
- Always include a thorough and accurate narrative as drop-down boxes cannot capture all necessary information.
Handling Patient Refusal
- If a patient refuses to sign a refusal form, ask a third party to sign as a witness to the refusal.
Radio Communication Equipment
- A base station is a fixed-location radio hardware that contains both a transmitter and a receiver.
Repeaters in Communication
- A repeater receives and retransmits messages on different frequencies.
Dispatcher Information
- Expect the dispatcher to provide critical information, except for the general geographic location of the incident.
Radio Communication Protocol
- Use "affirmative" and "negative" instead of "yes" or "no" when communicating over the radio.
Orders from Medical Control
- Physicians' orders received over the radio are based on the EMT's provided information.
Standing Orders Protocol
- Standing orders should be followed when direct physician contact is not possible.
Two-way Communication System
- Simplex communication requires the EMT to "push to talk" and "release to listen".
Correcting Errors in Documentation
- For documentation errors, draw a horizontal line through the mistake, initial it, and write the correct information next to it.
Interagency Communication
- An interoperable communications system should be utilized during multi-agency emergency responses for effective coordination.
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Description
Test your knowledge of key concepts in Chapter 4 on communications and documentation within the EMS field. This quiz features important terms and definitions related to radio communications and reporting procedures. Perfect for EMS students and professionals!
