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Questions and Answers
What is defined as the last step of communication where the receiver reacts to the message?
What is defined as the last step of communication where the receiver reacts to the message?
Noise in communication refers only to loud sounds that distract the message.
Noise in communication refers only to loud sounds that distract the message.
False
Who are the authors of C. Murphy's model?
Who are the authors of C. Murphy's model?
H.A. Murphy, H.W. Hildbrandt, J.P. Thomas
The _______ is responsible for interpreting and finding the meaning of the received message.
The _______ is responsible for interpreting and finding the meaning of the received message.
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Match the following components to their definitions:
Match the following components to their definitions:
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Which of the following elements is NOT emphasized in David Berlo’s S-M-C-R model?
Which of the following elements is NOT emphasized in David Berlo’s S-M-C-R model?
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The medium in communication can only be written forms such as letters or emails.
The medium in communication can only be written forms such as letters or emails.
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What does the 'S' in the S-M-C-R model stand for?
What does the 'S' in the S-M-C-R model stand for?
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Which term defines communication as a process of passing information and understanding from one person to another?
Which term defines communication as a process of passing information and understanding from one person to another?
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Business communication is only focused on internal audiences.
Business communication is only focused on internal audiences.
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What is the Latin origin of the word 'communication'?
What is the Latin origin of the word 'communication'?
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According to ______, communication is an exchange of facts, ideas, opinions, or emotions by two or more persons.
According to ______, communication is an exchange of facts, ideas, opinions, or emotions by two or more persons.
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Match the definitions of communication to the theorist:
Match the definitions of communication to the theorist:
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What is a key component of business communication?
What is a key component of business communication?
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The American Management Association states that communication results in an exchange of meaning.
The American Management Association states that communication results in an exchange of meaning.
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What role does communication play within an organization?
What role does communication play within an organization?
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What is the first part of the communication process according to Bovee, Thill and Schatzman?
What is the first part of the communication process according to Bovee, Thill and Schatzman?
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According to the Shannon-Weaver model, communication occurs even if the message is distorted during the transfer.
According to the Shannon-Weaver model, communication occurs even if the message is distorted during the transfer.
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What role does feedback play in the communication process?
What role does feedback play in the communication process?
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In the process of communication, after the message is transmitted, it is compulsory for the receiver to pay attention to the ______.
In the process of communication, after the message is transmitted, it is compulsory for the receiver to pay attention to the ______.
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Which part follows the 'Transmission of the message' in the Bovee, Thill and Schatzman model?
Which part follows the 'Transmission of the message' in the Bovee, Thill and Schatzman model?
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What does the 'Encoding process' in the Shannon-Weaver model entail?
What does the 'Encoding process' in the Shannon-Weaver model entail?
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Match the following parts of communication processes with their corresponding models:
Match the following parts of communication processes with their corresponding models:
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The primary purpose of the ______ in communication is to respond to the received message.
The primary purpose of the ______ in communication is to respond to the received message.
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What is the first situation in the E.Lesikar, Petitt and Flatley model of communication?
What is the first situation in the E.Lesikar, Petitt and Flatley model of communication?
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Noise can distort the message received by the receiver.
Noise can distort the message received by the receiver.
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What does the filtering process entail in the communication model?
What does the filtering process entail in the communication model?
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Mr.B sends back feedback to Mr.A in either verbal or ______ form.
Mr.B sends back feedback to Mr.A in either verbal or ______ form.
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Match the components of the communication model to their descriptions:
Match the components of the communication model to their descriptions:
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Which of the following is NOT a channel of communication identified in the model?
Which of the following is NOT a channel of communication identified in the model?
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A leader must be able to clearly communicate to motivate others.
A leader must be able to clearly communicate to motivate others.
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What happens after Mr.B sends his response to Mr.A?
What happens after Mr.B sends his response to Mr.A?
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What role does communication play in achieving business goals?
What role does communication play in achieving business goals?
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Effective communication can lower stress levels among team members.
Effective communication can lower stress levels among team members.
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What is considered the 'nervous system' of an organization?
What is considered the 'nervous system' of an organization?
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Communication helps to create a corporate __________.
Communication helps to create a corporate __________.
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Match the following functions of communication with their descriptions:
Match the following functions of communication with their descriptions:
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What effect does good communication have on team morale?
What effect does good communication have on team morale?
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Poor communication can lead to higher levels of industrial problems.
Poor communication can lead to higher levels of industrial problems.
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What is one benefit of effective communication in a workplace?
What is one benefit of effective communication in a workplace?
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Study Notes
Communication
- Communication is essential for the function of organizations.
- The word "communication" derives from the Latin word "communico", meaning "to share information".
- Communication involves sharing goal-oriented messages between two or more sources through a medium or media.
- Communication is the process of transmitting information and understanding between individuals.
Business Communication
- Business communication focuses on conveying commercial or industrial messages to a specific audience.
- The purpose of business communication is to achieve a pre-determined business goal.
- Business communication utilizes direct, plain, concise, and to-the-point language.
Theories of Communication
- Communication is defined in various ways by different theorists.
- Several theories emphasize the process of transmitting information and understanding between individuals or organizations.
- Communication is considered a process of meaningful interaction and exchange of information.
Communication Process
- Communication is a continuous process that involves elements such as the sender, receiver, message, medium, and feedback.
- The communication process may be disrupted by external noise, personality differences, or any barrier that hinders understanding.
Models of Communication
A.Bovee, Thill and Schatzman Model
- Communication is dynamic and two-way.
- The six parts of the model are: idea, encoding, transmission, reception, decoding, and feedback.
- Feedback is crucial for confirming successful communication.
B. Shannon-Weaver Model
- Focuses on the transmission of information without distortion.
- The model illustrates the potential for noise or interference during communication.
- The six parts of the model are: information source, encoding, medium, noise, decoding, and destination.
C. Murphy's Model
- Includes six components: context, sender, message, medium, receiver, and feedback.
- Context influences message encoding.
- Feedback can be immediate or delayed, oral or written.
D. Berlo's S-M-C-R Model
- Emphasizes the importance of skills, knowledge, social systems, cultures, and attitudes of both the sender and receiver.
- The four elements of the model are: source, message, channel, and receiver.
E. Lesikar, Petitt and Flatley Model
- A psychological communication model that emphasizes the stimulus-response process.
- The five situations are: the beginning, detection by senses, filtering, response formation, and repetition of the cycle.
- The model highlights the influence of individual filters and interpretations in communication.
The Importance of Communication
- Effective communication is vital for leaders to share knowledge, motivate teams, and achieve goals.
- Communication skills are critical for efficient and successful business operations.
- Internal and external communication play important roles in achieving goals, boosting morale, promoting coordination, creating a corporate image, developing human relations, and achieving effective control.
Conclusion
- Strong business communication skills are crucial for success in all business dealings.
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Description
This quiz explores the essential concepts of communication in organizations, focusing on its significance and theories. It also delves into the principles of business communication and how it is tailored to achieve specific goals. Test your understanding of these vital communication processes.
