Communication Theories and Business Applications
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Communication Theories and Business Applications

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Questions and Answers

What is defined as the last step of communication where the receiver reacts to the message?

  • Noise
  • Medium
  • Destination (correct)
  • Feedback

    • Noise in communication refers only to loud sounds that distract the message.

    False

    Who are the authors of C. Murphy's model?

    H.A. Murphy, H.W. Hildbrandt, J.P. Thomas

    The _______ is responsible for interpreting and finding the meaning of the received message.

    <p>receiver</p> Signup and view all the answers

    Match the following components to their definitions:

    <p>Context = Broad field including country, culture, and causes of action Message = Verbal or non-verbal symbols conveyed by the sender Medium = Channel through which the message is sent Feedback = Receiver's response after interpreting the message</p> Signup and view all the answers

    Which of the following elements is NOT emphasized in David Berlo’s S-M-C-R model?

    <p>Feedback</p> Signup and view all the answers

    The medium in communication can only be written forms such as letters or emails.

    <p>False</p> Signup and view all the answers

    What does the 'S' in the S-M-C-R model stand for?

    <p>Source</p> Signup and view all the answers

    Which term defines communication as a process of passing information and understanding from one person to another?

    <p>Keith Davis</p> Signup and view all the answers

    Business communication is only focused on internal audiences.

    <p>False</p> Signup and view all the answers

    What is the Latin origin of the word 'communication'?

    <p>communico</p> Signup and view all the answers

    According to ______, communication is an exchange of facts, ideas, opinions, or emotions by two or more persons.

    <p>George Terry</p> Signup and view all the answers

    Match the definitions of communication to the theorist:

    <p>Communication is an exchange of facts, ideas, opinions, or emotions. = George Terry Communication is the process of passing information and understanding from one person to another. = Keith Davis Communication may be broadly defined as the process of meaningful interaction among human beings. = D.E. McFarland Communication is the process by which information is transmitted between individuals. = Petter Little</p> Signup and view all the answers

    What is a key component of business communication?

    <p>Direct and concise language</p> Signup and view all the answers

    The American Management Association states that communication results in an exchange of meaning.

    <p>True</p> Signup and view all the answers

    What role does communication play within an organization?

    <p>It keeps members informed about internal and external happenings.</p> Signup and view all the answers

    What is the first part of the communication process according to Bovee, Thill and Schatzman?

    <p>Idea</p> Signup and view all the answers

    According to the Shannon-Weaver model, communication occurs even if the message is distorted during the transfer.

    <p>False</p> Signup and view all the answers

    What role does feedback play in the communication process?

    <p>Feedback shows the intended result expected by the sender.</p> Signup and view all the answers

    In the process of communication, after the message is transmitted, it is compulsory for the receiver to pay attention to the ______.

    <p>listener</p> Signup and view all the answers

    Which part follows the 'Transmission of the message' in the Bovee, Thill and Schatzman model?

    <p>Decoding of the message</p> Signup and view all the answers

    What does the 'Encoding process' in the Shannon-Weaver model entail?

    <p>The sender frames his information or idea in a particular form or words.</p> Signup and view all the answers

    Match the following parts of communication processes with their corresponding models:

    <p>Idea = Bovee, Thill and Schatzman model Encoding process = Bovee, Thill and Schatzman model Information source = Shannon-Weaver model Decoding process = Bovee, Thill and Schatzman model</p> Signup and view all the answers

    The primary purpose of the ______ in communication is to respond to the received message.

    <p>feedback</p> Signup and view all the answers

    What is the first situation in the E.Lesikar, Petitt and Flatley model of communication?

    <p>The beginning</p> Signup and view all the answers

    Noise can distort the message received by the receiver.

    <p>True</p> Signup and view all the answers

    What does the filtering process entail in the communication model?

    <p>Interpreting the message based on knowledge and experiences.</p> Signup and view all the answers

    Mr.B sends back feedback to Mr.A in either verbal or ______ form.

    <p>nonverbal</p> Signup and view all the answers

    Match the components of the communication model to their descriptions:

    <p>Source = The elements that help convey the message. Message = The content being communicated. Channel = The means through which the message is transmitted. Receiver = The individual who interprets the message.</p> Signup and view all the answers

    Which of the following is NOT a channel of communication identified in the model?

    <p>Thinking</p> Signup and view all the answers

    A leader must be able to clearly communicate to motivate others.

    <p>True</p> Signup and view all the answers

    What happens after Mr.B sends his response to Mr.A?

    <p>The communication cycle repeats.</p> Signup and view all the answers

    What role does communication play in achieving business goals?

    <p>It is essential for achieving goals</p> Signup and view all the answers

    Effective communication can lower stress levels among team members.

    <p>True</p> Signup and view all the answers

    What is considered the 'nervous system' of an organization?

    <p>Communication</p> Signup and view all the answers

    Communication helps to create a corporate __________.

    <p>image</p> Signup and view all the answers

    Match the following functions of communication with their descriptions:

    <p>Achieving goals = Essential for business success Boosting morale = Increases workforce satisfaction Creating corporate image = Differentiates a company from competitors Effective control = Manages situations effectively</p> Signup and view all the answers

    What effect does good communication have on team morale?

    <p>It can boost team morale</p> Signup and view all the answers

    Poor communication can lead to higher levels of industrial problems.

    <p>True</p> Signup and view all the answers

    What is one benefit of effective communication in a workplace?

    <p>Quicker decision-making</p> Signup and view all the answers

    Study Notes

    Communication

    • Communication is essential for the function of organizations.
    • The word "communication" derives from the Latin word "communico", meaning "to share information".
    • Communication involves sharing goal-oriented messages between two or more sources through a medium or media.
    • Communication is the process of transmitting information and understanding between individuals.

    Business Communication

    • Business communication focuses on conveying commercial or industrial messages to a specific audience.
    • The purpose of business communication is to achieve a pre-determined business goal.
    • Business communication utilizes direct, plain, concise, and to-the-point language.

    Theories of Communication

    • Communication is defined in various ways by different theorists.
    • Several theories emphasize the process of transmitting information and understanding between individuals or organizations.
    • Communication is considered a process of meaningful interaction and exchange of information.

    Communication Process

    • Communication is a continuous process that involves elements such as the sender, receiver, message, medium, and feedback.
    • The communication process may be disrupted by external noise, personality differences, or any barrier that hinders understanding.

    Models of Communication

    A.Bovee, Thill and Schatzman Model

    • Communication is dynamic and two-way.
    • The six parts of the model are: idea, encoding, transmission, reception, decoding, and feedback.
    • Feedback is crucial for confirming successful communication.

    B. Shannon-Weaver Model

    • Focuses on the transmission of information without distortion.
    • The model illustrates the potential for noise or interference during communication.
    • The six parts of the model are: information source, encoding, medium, noise, decoding, and destination.

    C. Murphy's Model

    • Includes six components: context, sender, message, medium, receiver, and feedback.
    • Context influences message encoding.
    • Feedback can be immediate or delayed, oral or written.

    D. Berlo's S-M-C-R Model

    • Emphasizes the importance of skills, knowledge, social systems, cultures, and attitudes of both the sender and receiver.
    • The four elements of the model are: source, message, channel, and receiver.

    E. Lesikar, Petitt and Flatley Model

    • A psychological communication model that emphasizes the stimulus-response process.
    • The five situations are: the beginning, detection by senses, filtering, response formation, and repetition of the cycle.
    • The model highlights the influence of individual filters and interpretations in communication.

    The Importance of Communication

    • Effective communication is vital for leaders to share knowledge, motivate teams, and achieve goals.
    • Communication skills are critical for efficient and successful business operations.
    • Internal and external communication play important roles in achieving goals, boosting morale, promoting coordination, creating a corporate image, developing human relations, and achieving effective control.

    Conclusion

    • Strong business communication skills are crucial for success in all business dealings.

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    Description

    This quiz explores the essential concepts of communication in organizations, focusing on its significance and theories. It also delves into the principles of business communication and how it is tailored to achieve specific goals. Test your understanding of these vital communication processes.

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