Communication Styles in Physiotherapy 2023-2024

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Which of the following is NOT an example of verbal elements of assertive communication?

Using appropriate voice volume and correct intonation (correct)

Asking a variety of questions and responding to open questions more extensively

Using first person terms and questions which imply collaboration

Providing personal attention for others

In assertive communication, how should one respond to open questions?

With a lack of personal attention

By avoiding the question

More extensively and more concretely (correct)

Briefly and vaguely

Which publication focuses on teaching about health literacy and clear communication?

J GEN INTERN MED 2006; 21:888–890 (correct)

Physical Medicine and Rehabilitation Patient-Centered Care: Mastering the Competencies

Teach-Back for Quality Education And Patient Safety

UROLOGIC NURSING / November-December 2013; 33: 6

Which element of communication is related to voice volume and intonation?

Paraverbal elements (C) Signup and view all the answers

Which communication style is characterized by a withdrawn posture and a low tone of voice?

Passive (B) Signup and view all the answers

What is a characteristic of the aggressive communication style?

Bossy and critical behavior (C) Signup and view all the answers

Which communication style involves the manipulation of others to fulfill one's own needs?

Passive-aggressive (A) Signup and view all the answers

What is a key feature of the assertive communication style?

Expressing needs and desires in a satisfactory way (B) Signup and view all the answers

In which communication style are the person's own needs not clearly expressed?

Passive (A) Signup and view all the answers

Which communication style demonstrates a concern for satisfying others while not respecting oneself?

Passive (C) Signup and view all the answers

What are the feelings associated with passive or inhibited communication style?

Frustration and anger (C) Signup and view all the answers

Which belief is associated with passive behavior according to the text?

What others want is more important than what I want (D) Signup and view all the answers

What are some non-verbal elements of passive communication mentioned in the text?

Serious facial expression, minimal gaze (A) Signup and view all the answers

What are some verbal elements of passive communication mentioned in the text?

Few words and monosyllables (D) Signup and view all the answers

Which belief is associated with aggressive behavior according to the text?

I have rights, but you don't (B) Signup and view all the answers

What are some non-verbal elements of aggressive communication mentioned in the text?

Serious facial expression, fixed and direct look into the eyes (A) Signup and view all the answers

What are some verbal elements of aggressive communication mentioned in the text?

Speaking imperatively, criticizing others' behavior (B) Signup and view all the answers

What feelings are associated with aggressive communication style?

Frustration and anger (D) Signup and view all the answers

What are some non-verbal elements of assertive communication mentioned in the text?

Friendly relaxed facial expression. Direct eye contact (A) Signup and view all the answers

What are some verbal elements of assertive communication mentioned in the text?

When questioned, they tend to answer with the fewest number of words (B) Signup and view all the answers

What are some beliefs under assertive behavior according to the text?

They know themselves and aware of what they feel and what they want. (D) Signup and view all the answers

What is a behavior associated with assertive communication?

They control the environment in an adequate way. They express feelings/opinions openly and honestly; sense of self-control. (B) Signup and view all the answers