38 Questions
What is the primary focus of the quantitative perspective on interpersonal communication?
The number of people involved
What is the function of intrapersonal communication that involves reflecting on experiences and emotions?
Clarifying thoughts
Which of the following is a component of self-identity?
Personal identity
What is the process of assigning meaning to internal stimuli in intrapersonal communication?
Decoding
What is the function of interpersonal communication that involves providing emotional support?
Providing social support
Which of the following is NOT a function of intrapersonal communication?
Building relationships
What is the term for the exchange of information between two or more people?
Interpersonal communication
What is the component of self-identity that encompasses group affiliations?
Social identity
What is the process of developing our self-concept based on others' reactions to us?
Self-Concept Formation
What is the term for the perceptions formed when interacting with others and combining them?
Generalised other
What is the primary goal of Active Listening?
To interpret and respond to sounds in a meaningful way
What is the first step in the Active Listening process?
Paying Attention
What is the purpose of paraphrasing and summarizing in Active Listening?
To show understanding and provide feedback
What is the importance of deferring judgment in Active Listening?
To avoid interrupting the speaker and allow them to finish
What is the first stage of the listening process?
Receiving
What is the purpose of defined roles in small group communication?
To organize the group's activities and responsibilities
What is the outcome of pseudolistening?
Not making sense of what the speaker said
What is the benefit of small group communication in terms of problem-solving?
It facilitates collaboration and diverse ideas
What is the primary goal of small group communication?
To accomplish specific tasks or goals
What is the result of attending in the listening process?
Focusing attention on one stimulus
What is the role of norms in small group communication?
To guide members' behavior and interaction
What is the outcome of interpreting in the listening process?
Making sense of what we heard
What is the primary characteristic of small groups?
Interconnectedness for tasks in teams
What type of conflict arises from disagreements about the content and outcomes of the task?
Task Conflict
How can a supervisor effectively manage conflict in a small group?
Identifying the source of the conflict
What is the primary function of surveillance in mass media?
Monitoring the environment and providing information
What is the primary goal of correlation in mass media?
Explaining and interpreting events and information
What is the primary function of transmission in mass media?
Socializing individuals by communicating norms and values
What is the primary function of economic service in mass media?
Advertising products and services
What is the primary benefit of active listening in conflict resolution?
Ensuring understanding and validation
What is a major advantage of democratic leadership?
Promotes participation and team spirit
Which stage of small group formation is characterized by conflicts and power struggles?
Storming
What is an example of a physical barrier to listening?
External noise
Which leadership style is characterized by efficient decision-making?
Autocratic leadership
What is the final stage of small group formation?
Adjourning
What is an example of a semantic barrier to listening?
Language differences
What is a potential disadvantage of autocratic leadership?
Leads to lower morale
What is an example of a personal barrier to listening?
Anxiety
Study Notes
Intrapersonal Communication
- Definition: Intrapersonal communication is the process of communication within an individual, including self-talk, internal dialogue, and reflective thinking.
- Functions: Helps in clarifying thoughts, aids in decision making, and reflects on experiences and emotions.
- Five elements of intrapersonal processing: Decoding, Integration, Memory, Schemata, and Encoding.
Interpersonal Communication
- Definition: Interpersonal communication is the exchange of information between two or more people.
- Quantitative: Traditionally, interpersonal communication is seen as a dyadic interaction occurring between two individuals.
- Qualitative: Interpersonal communication involves personal and meaningful interactions where individuals treat each other as unique beings.
- Functions: Building and maintaining relationships, sharing information and ideas, resolving conflicts, providing social support, expressing emotions, and influencing others.
Self-Identity
- Definition: Self-Identity refers to how an individual perceives themselves and their role in society.
- Components of Self-Identity: Personal Identity (characteristics that make a person unique), Social Identity (group affiliations), and Interpreting (others' reactions to us).
- Self-Concept Formation: Developed through interpretations of others' reactions and impressions formed during interpersonal relationships and societal interactions.
Active Listening
- Definition: Active Listening is the process of receiving and attending to sounds from our environment to interpret and respond in a meaningful way.
- Steps of Active Listening: Paying Attention, Showing Understanding, Providing Feedback, Deferring Judgment, and Responding Appropriately.
- Listening Process: Receiving, Attending, Interpreting, Remembering, and Responding.
Small Group Communication
- Definition: Small Group Communication is interaction among a small number of people (5-7) who share a common goal.
- Importance: Facilitates collaboration, enhances problem-solving, and allows for a diversity of ideas.
- Defined Roles: Each member often has a specific role, such as leader, recorder, or timekeeper.
- Norms: Groups establish norms or informal rules that guide members' behavior and interaction.
- Procedures: Clear procedures for meetings, decision-making, and task completion ensure that the group functions smoothly.
Characteristics of Small Groups
- Task Achievement: Small groups often form to accomplish specific tasks or goals.
- Problem Solving: Groups collaborate to find solutions to complex issues.
- Socializing: Some groups focus on social interaction, providing support, friendship, or a sense of belonging.
- Team decision making: Groups make decisions together.
- Interconnectedness for tasks in teams: Members are interconnected for tasks.
- Team member dependency: Members rely on each other.
- Team conflict: Conflicts arise within teams.
- Multiplicity of team members (gender/disciplines/profession/ages/etc.): Teams consist of diverse members.
Conflict in Small Groups
- Types of Conflict: Task Conflict, Relationship Conflict, and Process Conflict.
- Managing Conflict as a Supervisor: Identify the source, practice active listening, mediate, set guidelines, and follow-up.
Functions of Mass Media (According to Lasswell and Wright, 1948 and 1960)
- Surveillance: Monitoring the environment and providing information about events and conditions in society.
- Correlation: Explaining and interpreting events and information.
- Transmission: Socializing individuals by communicating norms, values, and culture.
- Entertainment: Providing amusement and diversion.
- Economic Service: Advertising products and services, linking buyers and sellers.
Leadership Styles
- Autocratic Leadership: Leaders make decisions independently with little input from group members.
- Pros: Efficient and clear decision-making.
- Cons: Can lead to lower morale and less creativity.
The 5 Stages/Steps of Small Group Formation
- Forming: Group members get to know each other and establish initial roles and expectations.
- Storming: Conflicts arise as members assert their opinions and vie for positions.
- Norming: The group establishes norms and cohesion, finding ways to work together effectively.
- Performing: The group works efficiently towards achieving its goals.
- Adjourning: The group disbands after achieving its goals, and members reflect on their experiences.
Barriers to Listening
- Physical Barriers: External noise and environmental distractions that interfere with hearing.
- Physiological Barriers: Hearing impairments, fatigue, or other physical conditions that affect listening.
- Psychological Barriers: Prejudices, assumptions, and biases that influence how we interpret messages.
- Semantic Barriers: Misunderstandings due to language differences, jargon, or technical terms.
- Personal Barriers: Emotional states, such as stress, anger, or anxiety, that affect our ability to concentrate and listen effectively.
Test your knowledge of intrapersonal communication, including its definition, functions, and elements of intrapersonal processing. Learn about self-talk, internal dialogue, and reflective thinking.
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