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Questions and Answers
What is the term for the stimuli, environment, or ambience surrounding an event?
What is the process of converting an idea into words or gestures that will convey meaning called?
What is the term for the belief in the superiority of one's own culture?
What is the term for the process of selecting the spoken or written means by which to send a message?
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What is the term for an oversimplified perception of a behavior pattern or characteristic applied to entire groups?
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What is the term for the process of translating a message from its symbol form into meaning?
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What is the term for learning about beliefs and practices different from our own and appreciating them?
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What is the term for the transmission of information and meaning from one individual or group to another?
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What is the term for the process of converting an idea into a message?
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What is the term for the process of sending a message through a chosen channel?
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Study Notes
Communication Process
- Communication is defined as "the transmission of information and meaning from one individual or group to another."
- Encoding is the process of converting an idea into words or gestures that will convey meaning.
- Decoding is the process of translating the message from its symbol form into meaning.
- Feedback can include both nonverbal and verbal responses.
Listening
- Listening is an essential part of communication, and many people are poor listeners due to various reasons.
- One reason is that the brain can process information at least three times as fast as people talk, leading to mental wandering.
- Another reason is that people tend to "tune out" speakers whose ideas run counter to their own.
- Research suggests that 50 percent of work time is spent listening.
Nonverbal Communication
- Nonverbal communication includes all unwritten and unspoken messages, intended or not.
- Examples of nonverbal communication include body language, gestures, facial expressions, and eye contact.
- Physical appearance and physical appearance of business documents also transmit immediate and important nonverbal messages.
- In some cultures, maintaining eye contact is seen as a sign of respect, while in others, it may be seen as aggressive or confrontational.
Cultural Differences
- Ethnocentrism is the belief in the superiority of one's own culture.
- Stereotyping is an oversimplified perception of a behavior pattern or characteristic applied to entire groups.
- Tolerance refers to learning about beliefs and practices different from our own and appreciating them.
- A diverse work environment can bring benefits such as better ability to create products desired by consumers, fewer discrimination lawsuits, and improvement of employee relationships and increased productivity.
Effective Communication
- To communicate successfully with diverse audiences, one must make few assumptions, learn about their own and other cultures, and seek common ground.
- Communication skills are highly valued in the workplace, and employers often rank them among the most-requested competencies.
- To become a better listener, the first step is to stop talking and focus on the speaker.
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Description
This quiz assesses your understanding of communication concepts, including feedback, message transmission, and information exchange. Learn to identify accurate statements about communication processes.
