Communication Skills Quiz
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Questions and Answers

What is the difference between empathy and sympathy?

  • Empathy is feeling happy for someone else's success, while sympathy is feeling sorry for their failure.
  • Empathy is feeling pity for someone else's misfortune, while sympathy is understanding and sharing their feelings.
  • Empathy is feeling sorry for someone else's failure, while sympathy is feeling happy for their success.
  • Empathy is understanding and sharing someone else's feelings, while sympathy is feeling pity for their misfortune. (correct)

What are the subskills of effective communication?

  • Conflict resolution, decision making, creativity
  • Rapport building, questioning, sensitivity (correct)
  • Critical thinking, self-awareness, problem solving
  • Self-esteem, self-regulation, self-appraisal

What is self formation and how can it be improved?

  • Self formation is the process of understanding and appreciating your own strengths and weaknesses, and it can be improved by identifying your strengths, developing a positive attitude, and learning to praise yourself. (correct)
  • Self formation is the process of identifying your weaknesses, and it can be improved by developing a positive attitude, learning to praise yourself, and forming a new identity.
  • Self formation is the process of developing a positive attitude, and it can be improved by identifying your strengths, learning to praise yourself, and developing a new identity.
  • Self formation is the process of forming a new identity, and it can be improved by learning to praise yourself.

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