CM4203 Week 1 Lecture 1

Communication

• Communication is the exchange of message meaning within and between people.
• It's a continuous process using spoken, nonverbal, and visual symbols.
• Occurs in various contexts and utilizes cultural symbols.

Reasons for Studying Communication

• Articulate ideas verbally and nonverbally
• Develop confidence
• Achieve personal and professional goals
• Maintain relationships
• Become audience-centered
• Listen effectively
• Become an ethical communicator
• Understand how context affects communication
• Understand how communication channels (the means by which messages and feedback are transmitted) influence messages

Effective Communication

• Consider your goal and audience
• Create a thoughtful message
• Communicate clearly and directly
• Follow up to ensure understanding

Communication Skills

• Communicate ethically (avoid offense/misdirection)
• State ideas clearly (be concise and precise)
• Know when to communicate (appropriateness)
• Choose an effective message organization
• Demonstrate credibility
• Identify and manage misunderstandings/conflict
• Be open-minded, ask questions, and listen attentively

Types of Communication

• Intrapersonal
• Interpersonal
  • Dyadic (one-to-one)
  • Group

High Fidelity Communication

• The achievement of mutual understanding.

Barriers to Communication

• Ethnocentrism (judging other cultures from one's own perspective)
• Culture shock (discomfort in unfamiliar environments)
• Groupthink (desire for unanimity hindering realistic group problem-solving)
• Formal organizational structures
• Cultural diversity/neurodiversity/equality concerns
• Intense political, financial, and time pressures
• Age and technological competency gaps

Importance of Effective Communication in Organizations

• Leads to satisfied customers
• Leads to well-motivated employees
• Creates a positive business reputation
• Encourages innovation and creativity

Frame of Reference

• An individual's worldview that includes factors like background, age, education, gender, values, culture, occupation, health, and ethnicity.
• Influences how messages are sent and received.

Additional Information

• Public, organizational, mass communication and their different forms (verbal, written, audiovisual, online, mobile) are also mentioned.

This quiz delves into the fundamentals of communication, highlighting its significance in personal and professional contexts. It covers communication processes, skills, and ethical considerations essential for effective interaction. Test your understanding of how to convey messages clearly and adapt to various audiences.