CM4203 Week 01 Lecture 01 PDF

CM4203 Wk. 01 Lec.01 Communication: Communication is the exchange of message meaning within a person and between people. It is a continuous process that occurs in various contexts and uses cultural symbols. It is a process that purposefully uses spoken, nonverbal, and visual symbols. Reasons for S...

CM4203 Wk. 01 Lec.01 Communication: Communication is the exchange of message meaning within a person and between people. It is a continuous process that occurs in various contexts and uses cultural symbols. It is a process that purposefully uses spoken, nonverbal, and visual symbols. Reasons for Studying Communication: Articulate Ideas Verbally and Nonverbally Develop Confidence Attain Personal + Professional Goals Maintain Relationships Become Audience Centred Listen Appropriately To become an Ethical Communicator To recognise how Context effects Communication To understand how Channels (The means by which messages and feedback are transmitted between speaker and audience) affect Messages How to communicate effectively: 1. Consider your goal and audience 2. Create a thoughtful message 3. Communicate clearly + directly 4. Follow up to ensure understanding Skills for Communication Competency: State Ideas Clearly (Be precise and concise) Communicate Ethically (Don’t try to offend/misdirect) Know when it is appropriate to communicate Choose an appropriate and effective message organisation Demonstrate Credibility Identify + Manage Misunderstanding, Manage Conflict Be Openminded, Ask Questions and Listen Attentively Types of Communication: Intrapersonal Interpersonal o Dyadic (One to One) o Group  Public Organisational (Intercultural can exist here) Mass (Behavioural, Attitudinal, Emotional, Phycological, Cognitive, Belief effects) History of Communication: Verbal --- Written --- Audiovisual --- Online --- Mobile High Fidelity: The achievement of mutual understanding which is the ideal communication experience. Barriers to Communication: Ethnocentrism: The tendency for a person to judge other cultures primarily from the viewpoint of her or his own culture, often reflecting an attitude of superiority. Culture Shock: A barrier or discomfort created when placed in an unfamiliar environment. Groupthink: A kind of thinking in which the desire for unanimity discourages group members from taking a realistic look at a group task or problem. Formal Organisational Structures Cultural diversity / Neurodiversity / Equality Concerns Intense political, financial and time pressures, competing managerial priorities and demands Age and technological competency gaps Importance of Effective Communication in Organisations: Leads to satisfied, repeat customers Leads to well-motivated employees Creates a positive business reputation Leads to innovation + creativity Frame of Reference: An individual’s worldview based on background, age, education, gender, values, politics, economic status, culture, occupation, health, and ethnicity that influences sending and receiving messages. References: Notes based on CM4203 Lecture Slides and Connect Master: The Basic Course in Communication readings associated with them.