Communication Skills Overview

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Questions and Answers

Which of the following best describes communication?

  • A solitary activity focused on self-reflection
  • A process that lacks a feedback mechanism
  • An action, interaction, and reaction to others (correct)
  • A static exchange of information

Why is learning about communication important?

  • It decreases the strength of relationships.
  • It reduces the need for life skills.
  • It discourages expressing personal views.
  • It helps enhance one's personal interactions with others. (correct)

Which characteristic accurately describes all communication processes?

  • It employs symbols to convey meaning. (correct)
  • Communication is primarily unsystematic.
  • Communication is always a static event.
  • It is a temporary occurrence with no lasting impact.

What initiates the communication process?

<p>Formulating the information to be shared. (D)</p> Signup and view all the answers

A person engaging in inner dialogue would be an example of what communication?

<p>Intrapersonal communication (D)</p> Signup and view all the answers

Which type of communication typically occurs in a formal professional setting?

<p>Organizational communication (B)</p> Signup and view all the answers

Which scenario demonstrates public communication?

<p>A published newspaper opinion piece. (A)</p> Signup and view all the answers

What is the immediate initial step inside the communication process?

<p>Thinking about the intended message before sending. (C)</p> Signup and view all the answers

Which of the following does NOT accurately describe the nature of symbols in communication?

<p>Symbols possess a singular, fixed meaning across all contexts. (D)</p> Signup and view all the answers

A communicator's ability to adjust their message based on real-time observations primarily demonstrates:

<p>Their capacity for self-reflection. (B)</p> Signup and view all the answers

When communication is described as 'dynamic,' this primarily refers to:

<p>Its constant and changing characteristics. (C)</p> Signup and view all the answers

The act of drawing conclusions from signals or cues during communication best correlates to:

<p>The process of making inferences. (B)</p> Signup and view all the answers

Which communication scenario is MOST likely to involve limited feedback mechanisms?

<p>A public speech to a large audience. (D)</p> Signup and view all the answers

In what way do cultural settings MOST influence communication practices?

<p>They establish the context for interpreting complex interactions. (D)</p> Signup and view all the answers

The 'encoding' phase of the communication process primarily involves:

<p>The process of formulating messages. (C)</p> Signup and view all the answers

Which of these options is NOT one of the primary types of communication?

<p>External communication with the world. (A)</p> Signup and view all the answers

Why are humans described as symbol-making creatures?

<p>Because they create and use symbols to share meaning. (A)</p> Signup and view all the answers

In the context of communication, what does a 'dynamic process' primarily suggest?

<p>That the process involves continuous adjustments and changes. (A)</p> Signup and view all the answers

What is the most accurate interpretation of 'systematic' communication?

<p>That the setting and context in which it occurs impact its meaning. (A)</p> Signup and view all the answers

Which of the following is a characteristic of symbolic communication?

<p>It uses gestures or irony to convey complex ideas. (D)</p> Signup and view all the answers

What primarily characterizes mediated interpersonal communication?

<p>It involves the use of a medium like a phone to connect. (D)</p> Signup and view all the answers

What is a key purpose of small group communication?

<p>To achieve common goals through discussion and interaction. (A)</p> Signup and view all the answers

Which of these is NOT essential when responding during communication?

<p>To always be instantaneous and immediate. (B)</p> Signup and view all the answers

Organizational communication is primarily characterized by what setting?

<p>A formal work or business environment. (A)</p> Signup and view all the answers

What fundamentally makes communication symbolic?

<p>Symbols are arbitrary and subjectively interpreted. (A)</p> Signup and view all the answers

In the context of communication, what does 'complexity' primarily stem from?

<p>Differences of culture, gestures, and interpretations. (D)</p> Signup and view all the answers

When we say communication has consequences, we mean it:

<p>May affect the emotional state of someone else. (A)</p> Signup and view all the answers

What does it mean when communication is described as 'dynamic'?

<p>It has a shifting or evolving nature. (C)</p> Signup and view all the answers

In communication, what is primarily involved in the process of making inferences?

<p>Drawing interpretations and conclusions from the signals provided. (D)</p> Signup and view all the answers

Which type of communication is MOST enhanced by the use of technological platforms and tools?

<p>Mediated interpersonal communication over distances. (C)</p> Signup and view all the answers

Which action is the BEST example of self-reflection in the context of communication?

<p>Adjusting your message in real-time based on responses. (A)</p> Signup and view all the answers

When cultural norms influence which symbols are used and how they are interpreted, this best illustrates what about communication?

<p>It provides essential context and shapes how systematic communication is used. (D)</p> Signup and view all the answers

Flashcards

Symbols in communication

Symbols in communication are subjective and open to interpretation.

Cultural influence on communication

Communication is shaped by cultural settings, leading to complexity and variation.

Inferences in communication

Making inferences involves drawing conclusions from nonverbal cues and signals.

Self-reflection in communication

Self-reflection allows individuals to adapt their communication based on feedback.

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Mediated interpersonal communication

This type of communication is facilitated by technology, like texting or video calls.

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Dynamic nature of communication

Communication is characterized by its ever-changing and transient qualities.

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Complexity in communication

Communication complexity arises from cultural differences and interpretations.

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Encoding in communication

Encoding refers to the process of creating messages to convey thoughts.

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Definition of Communication

A process of action, interaction, and reaction to others.

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Advantage of Learning Communication

It helps improve how others see you.

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Characteristic of Communication

Communication is a symbolic process.

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Type of Self-Talk Communication

Intrapersonal communication involves talking to oneself.

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Formal Communication Environment

Organizational communication occurs in formal settings.

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First Step in Communication Process

Thinking of the message is the first step.

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Purpose of Small Group Communication

To achieve shared goals among group members.

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Symbolic nature of communication

A characteristic that makes communication symbolic is that symbols are subjective.

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Public communication

Public communication is typically characterized by few or no feedback mechanisms from the audience.

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Cultural setting impact

Cultural settings provide context and can influence communication outcomes.

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Consequences of communication

Communication influences someone else and has real implications.

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Encoding process

Encoding in communication involves creating messages to convey thoughts and ideas.

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Communication Process

A series of actions, interactions, and reactions among individuals.

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Intrapersonal Communication

Communication that takes place within an individual, such as self-talk.

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Organizational Communication

Type of communication that occurs in formal work environments.

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Public Communication Example

Communication aimed at a larger audience, like a speech or an editorial.

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Small Group Communication

Communication that involves a few individuals, often to achieve shared goals.

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Symbolic Communication

Communication that shows meanings through symbols, gestures, or irony.

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Study Notes

Communication Defined

  • Communication is defined as a process of sharing resources, interaction, and reaction to others, involving feedback.
  • Communication is a dynamic process characterized by action, interaction, and reaction.

Advantages of Learning Communication

  • Learning communication skills improves how others perceive a person, and it fosters practical life skills.
  • It helps improve relationships and how others see you.

Characteristics of Communication

  • Communication is a symbolic process that is not static or temporary. It is a structured, and systematic process.
  • Communication is a symbolic process, that does not stop or remain the same, it is a structured, and systematic process.

When Communication Begins

  • Communication starts when individuals respond to others, considering the information to be shared, and taking external feedback into account.
  • Communication starts with responding to others and considering the information to be shared.

Types of Communication

  • Interpersonal communication involves two or more people interacting.
  • Intrapersonal communication involves a person speaking to themselves.
  • Public communication is communication with a large group of people.
  • Small group communication involves a smaller group of people interacting.
  • Mediated interpersonal communication uses devices like phones to communicate.

Communication Environments

  • Public communication occurs in formal working environments and involves organizational communication, small group communication, and mediated interpersonal communication.
  • Examples of public communication include news articles and editorials.
  • Public communication involves a structured process with defined roles within formal working environments.

Communication Process Steps

  • The first step in the communication process is encoding a message. It involves creating a message.

Communication Support Systems

  • Mediated interpersonal communication is supported by devices like phones.

Dynamic Communication

  • Dynamic communication is a changing process that brings about change.
  • Communication is a dynamic process that includes changing components and results in changes.

Symbolic Communication

  • Symbolic communication involves using gestures, cues, and expressions to convey meaning.
  • It includes nonverbal cues and expressions for meaning.

Systemic Communication

  • Systematic communication involves the location and setting, and meanings are interpreted. Communication, requires acknowledgement and understanding.
  • Systematic communication values the context of the communication and the need for acknowledgment and understanding.

Response in Communication

  • A communication response does not have to be immediate, but it usually is clear and structured for effective communication.

Interpersonal Communication

  • Interpersonal communication happens when interacting with people, this can involve speaking with two or more people.
  • It involves interaction between people.

Small Group Communication Purposes

  • Small group communication aims to share goals and establish a shared understanding. It does not avoid interaction, but actively promotes shared goals and feedback.
  • It's about achieving common goals and creating shared understandings within a group.

Humans and Symbol Making

  • Humans are symbol-making creatures; symbols allow them to generate ideas and communicate, but symbols are not limited to verbal interactions.
  • Humans use symbols to generate and convey ideas for communication.

Cultural Influences on Communication

  • Communication can be impacted by cultural norms, practices, and settings, as contexts and meanings are derived from cultural norms and practices. A cultural setting can influence how communication is structured, interpreted, and communicated.
  • Cultural context plays an essential role in meaning-making.

Self-Reflection in Communication

  • Self-reflection in communication allows individuals to assess their communication and adapt in real time. It includes acknowledging feedback from others.

Technology in Communication

  • Technology assists in mediated interpersonal communication. This type of communication involves the use of technology to connect and interact.

Symbolic Communication Features

  • Symbolic communication relies on symbols which have varied meanings but can be interpreted in specific contexts.
  • Symbolic communication utilizes symbols with multiple interpretations.

Public Communication Characteristics

  • Public communication is characterized by few feedback mechanisms and often occurs between large groups of people. Direct conversations between people are not a common characteristic.
  • Public communication is characterized by infrequent feedback and involves large groups of people.

Consequences of Communication

  • Communication has consequences that affect others via influence, and not everyone requires instant feedback.
  • Communication has observable effects.

Communication Complexity

  • Communication becomes complex due to cultural differences, gestures, and lack of simple language use.
  • Communication complexity emerges from diverse cultural influences.

Reflecting on Past Experiences

  • Reflecting on past experiences is a component of self-reflective communication. This involves internal reflection on past events and experiences.

Types of Communication

  • Communication types include intrapersonal (self-talk), interpersonal (between two or more), public (large groups) and organizational (formal settings). External communication and organizational communication are included in the different types of communication.
  • The different types of communication include intrapersonal, interpersonal, public, and organizational communication.

Transient Nature of Communication

  • Communication's transient nature is highlighted by factors including dynamics and its lack of static elements. Communication is not unchanging, but it is dynamic and changes as it occurs.
  • Communication is dynamic and ever-changing. It emphasizes a changing nature, rather than a static one.

Cultural Settings in Communication

  • Cultural settings can influence communication by providing contexts for systematic interactions, reducing the need for inferences. It also simplifies how communication is interpreted within a context.
  • Cultural settings shape communication.

Learning Communication

  • Learning communication aids in professional success in diverse settings. It is helpful in various professional settings.

Encoding in Communication

  • Encoding in communication involves creating messages to be shared with others. It is a key component in transmitting meanings.
  • The creation of messages for communication.

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