Podcast
Questions and Answers
Match the following communication techniques with their descriptions:
Match the following communication techniques with their descriptions:
Effective communication techniques = Keys for good communication Patient-centered communication = Communication tailored to individual patient needs Barriers to communication = Factors that hinder effective communication Conflict and violence management = Strategies for resolving disputes and aggression
Match the following communication methods with their types:
Match the following communication methods with their types:
Meetings = Asynchronous communication method Presentations = Synchronous delivery of information Resume writing = Formal documentation for job applications Electronic communication = Digital means of sharing information
Match the following learning methods with their descriptions:
Match the following learning methods with their descriptions:
Blended learning = Combination of online and in-person education Role play = Acting out scenarios to practice skills Brainstorming = Group idea generation technique Presentations = Delivering information to an audience
Match the following assessment methods with their weights:
Match the following assessment methods with their weights:
Match the following domains with their focus areas:
Match the following domains with their focus areas:
Match the following topics with their relevant course content:
Match the following topics with their relevant course content:
Match the following key concepts with their definitions:
Match the following key concepts with their definitions:
Match the following skills with their application:
Match the following skills with their application:
Match the following barriers with their descriptions:
Match the following barriers with their descriptions:
Match the following elements of communication with their descriptions:
Match the following elements of communication with their descriptions:
Match the terms with their correct definitions related to the communication process:
Match the terms with their correct definitions related to the communication process:
Match the symptoms of incongruence with their descriptions:
Match the symptoms of incongruence with their descriptions:
Match the communication scenarios with their benefits:
Match the communication scenarios with their benefits:
Match the reasons why effective communication is vital in healthcare:
Match the reasons why effective communication is vital in healthcare:
Match the following concepts with their importance in pharmacy practice:
Match the following concepts with their importance in pharmacy practice:
Match the medication-related scenarios with their outcomes when communication fails:
Match the medication-related scenarios with their outcomes when communication fails:
Match the following types of messages with their examples:
Match the following types of messages with their examples:
Match the communication components with their roles:
Match the communication components with their roles:
Match the communication terminologies with their examples:
Match the communication terminologies with their examples:
Match the following terms related to antibiotic usage with their correct descriptions:
Match the following terms related to antibiotic usage with their correct descriptions:
Match the roles of communication between health professionals and patients with their functions:
Match the roles of communication between health professionals and patients with their functions:
Match the consequences of improper antibiotic use with the potential outcomes:
Match the consequences of improper antibiotic use with the potential outcomes:
Match the following actions taken by the mother with their potential effects:
Match the following actions taken by the mother with their potential effects:
Match the terms related to antibiotic treatment with their definitions:
Match the terms related to antibiotic treatment with their definitions:
Match the communication barriers with their corresponding issues:
Match the communication barriers with their corresponding issues:
Match the relevant concepts in patient care with their meanings:
Match the relevant concepts in patient care with their meanings:
Match the mother's actions with their implications for her child's health:
Match the mother's actions with their implications for her child's health:
Match the medical terms within the context of antibiotic treatment with their associated risks:
Match the medical terms within the context of antibiotic treatment with their associated risks:
Match the communication goals of healthcare providers with their purposes:
Match the communication goals of healthcare providers with their purposes:
Flashcards
What is the communication process?
What is the communication process?
Communication process involves sending and receiving information through verbal, nonverbal, written, and visual means. Effective communication ensures clear message transmission and understanding.
What are some keys to good communication?
What are some keys to good communication?
Active listening, clear and concise language, empathy, respectfulness, and appropriate body language contribute to successful communication. Openness, two-way conversation and understanding are key.
What are some barriers to communication?
What are some barriers to communication?
Barriers hinder effective communication, such as language differences, cultural diversity, emotions, distractions, and assumptions. Recognizing and addressing these barriers promotes clear communication.
What is patient-centered communication?
What is patient-centered communication?
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How do pharmacists communicate with different types of patients?
How do pharmacists communicate with different types of patients?
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What is the counseling process?
What is the counseling process?
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How does a pharmacist manage conflict and violence?
How does a pharmacist manage conflict and violence?
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What types of business communication are used by pharmacists?
What types of business communication are used by pharmacists?
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What are some examples of electronic communication for pharmacists?
What are some examples of electronic communication for pharmacists?
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What are some ethical considerations for pharmacists' communication?
What are some ethical considerations for pharmacists' communication?
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What is communication?
What is communication?
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Who is the sender?
Who is the sender?
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What is the message?
What is the message?
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Who is the receiver?
Who is the receiver?
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What is feedback?
What is feedback?
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How does context influence meaning?
How does context influence meaning?
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What is incongruence in communication?
What is incongruence in communication?
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Why is feedback important in communication?
Why is feedback important in communication?
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What are some feedback questions in pharmacy practice?
What are some feedback questions in pharmacy practice?
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Why is communication vital in pharmacy practice?
Why is communication vital in pharmacy practice?
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Superinfection
Superinfection
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Antibiotic
Antibiotic
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Prescription
Prescription
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Communication Breakdown
Communication Breakdown
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Communication Process
Communication Process
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Patient Assessment
Patient Assessment
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Treatment Implementation
Treatment Implementation
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Treatment Evaluation
Treatment Evaluation
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Ongoing Relationship
Ongoing Relationship
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Quality of Life
Quality of Life
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Study Notes
Communication Skills (NP 409)
- Course code: NP 409
- Credit: 1 Cr
- Tutorial hours: 2
- Instructor: Prof. Gehan Fathy
Pharmacists as Communicators
- Pharmacists are naturally good communicators.
Expectations
- This section likely discusses anticipated learning outcomes or classroom conduct. Specific details were not provided.
Weekly Lecture Schedule
- Week 1: Introduction and overview of the course, defining communication.
- Week 2: Communication process importance, keys to good communication.
- Week 3: Barriers to communication and patient-centered communication.
- Week 4: Communication strategies for various patient types.
- Week 5: Counseling process overview.
- Week 6: Conflict and violence management.
- Week 7: Counseling (specific) events.
- Week 8: Types of business communication.
- Week 9: Methods of business communication: Meetings, presentations, resume writing.
- Week 10: Presentation skills, resume writing.
- Week 11: Electronic communication ethics.
- Week 12: Student presentations.
Domain 1 - Fundamental Knowledge
- Define the communication process and its importance.
- Outline effective communication techniques for individuals, groups, communities, and systems.
- Describe appropriate keys for good communication and counseling with patients.
- Identify barriers to effective patient-pharmacist communication.
Domain 4 - Personal Practice
- Demonstrate team working and time management skills.
- Evaluate pharmacist behavior in different communication scenarios.
- Develop enhanced communication in various healthcare contexts.
- Develop presentation and counseling skills.
Teaching & Learning Methods
- Lectures
- Brainstorming
- Blended learning
- Presentations
- Role playing
Assessment Schedule and Weights
- Practical work (30%): Case-based learning/counseling presentations. Weeks 3, 7, 13
- Periodical exam (20%): Weeks 6 and 12
- Final exam (50%): Week 15
Learning Objectives
- Define communication, its elements, and components.
- Explore the importance of the communication process in pharmacy practice.
Defining Communication Process
- Communication is the process of generating and sending messages by one person, which are received and interpreted by another.
Elements of Communication
- Sender: transmits the message.
- Encoding: converting thoughts into a message.
- Message: the information transmitted.
- Channel: method of transmitting information.
- Noise: factors interfering with message transmission.
- Receiver: receives and interprets the message.
- Decoding: interpreting the message.
- Feedback: receiver's response to the sender.
Message Context
- Words can have different meanings based on context and understanding. Example included: "This medication should be taken with plenty of fluids."
Congruence of Verbal and Nonverbal Messages
- Incongruence between verbal and nonverbal messages can obscure meaning. (Example of Incongruence is included in the document.)
Feedback
- Feedback is crucial for two-way communication. It clarifies understanding and prevents misunderstandings.
- Feedback should clarify points to understand the intended message. Useful Questions to solicit feedback are included in the document e.g., "How do you intend to take the medication? Please show me how you are going to use this nasal inhaler."
Importance of Communication (Case Studies)
- Case Study 1: A 36-year-old man died after taking a fentanyl patch with a heating pad, potentially due to inadequate communication about safe use.
- Case Study 2: A baby's infection worsened due to inaccurate understanding of antibiotic usage instructions.
Importance of Communication (General)
- Communication between healthcare professionals and patients involves two major functions.
- Building ongoing doctor-patient relationships.
- Facilitating the exchange of information.
- assessing patient's health condition.
- implementing medical treatment.
- evaluating the impact of treatment on patient quality of life.
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