Communication Skills NP 409

Effective communication techniques = Keys for good communication Patient-centered communication = Communication tailored to individual patient needs Barriers to communication = Factors that hinder effective communication Conflict and violence management = Strategies for resolving disputes and aggression

Meetings = Asynchronous communication method Presentations = Synchronous delivery of information Resume writing = Formal documentation for job applications Electronic communication = Digital means of sharing information

Blended learning = Combination of online and in-person education Role play = Acting out scenarios to practice skills Brainstorming = Group idea generation technique Presentations = Delivering information to an audience

<p>Practical work = 30% of overall assessment Periodical exam = 20% of overall assessment CBL = 10% of practical work assessment Final written exam = Weight unspecified</p> Signup and view all the answers

<p>Fundamental knowledge = Understanding communication's importance Personal practice = Demonstrating team working skills Counseling process = Providing guidance to patients Presentation skills = Effectively sharing information verbally</p> Signup and view all the answers

<p>Types of business communication = Different methods used in organizations Counseling Event = Interaction focused on patient support Introduction &amp; overview = First lecture of the course Students Presentations = Showcasing what students learned</p> Signup and view all the answers

<p>Communication process = Exchange of information between individuals Keys for good communication = Fundamental principles for effective interaction Counselling = Guidance provided to individuals in need Assessment schedule = Timeline for evaluating student performance</p> Signup and view all the answers

<p>Time management = Organizing tasks efficiently Team working = Collaborating with others Evaluating pharmacist behavior = Analyzing interactions in practice Enhanced communication = Improving information exchange in healthcare</p> Signup and view all the answers

<p>Lack of empathy = Inability to understand patient feelings Language differences = Communication challenges due to language Cultural misunderstandings = Misinterpretations based on cultural backgrounds Environmental distractions = External factors interfering with communication</p> Signup and view all the answers

<p>Sender = Transmits a message to another person Message = The element that is transmitted Receiver = Receives the message from the sender Feedback = Communicates back to senders their understanding</p> Signup and view all the answers

<p>Communication = Process of generating and sending messages Congruence = Alignment between verbal and nonverbal messages Incongruence = When messages do not align or are conflicting Feedback = Two-way interaction for clarification</p> Signup and view all the answers

<p>Red-faced patron = Agitated but claims not to be angry Fist raised = A gesture implying aggression despite words Loud proclamation = A strong vocal expression of distress Body language = Nonverbal cues that contradict spoken words</p> Signup and view all the answers

<p>Asking how to take medication = Elicits understanding and clarity Showing how to use the inhaler = Ensures correct usage Providing feedback = Prevents misunderstandings Two-way communication = Enhances message accuracy</p> Signup and view all the answers

<p>Patient safety = Prevents fatal medication errors Understanding instructions = Ensures correct treatment application Reducing anxiety = Builds patient trust and rapport Clarifying dosages = Avoids potential overdoses or mistakes</p> Signup and view all the answers

<p>Feedback = Key to avoiding misinterpretations Communication process = Facilitates clear instructions Patient education = Informs proper medication usage Nonverbal cues = Enhances verbal messages</p> Signup and view all the answers

<p>Heating pad with fentanyl patch = Leads to potential fatality Misunderstanding dosage = Results in under or overdosing Unclear usage instructions = Causes improper administration Ignoring feedback requests = Creates confusion and errors</p> Signup and view all the answers

<p>Verbal message = Directions given on medication application Nonverbal message = Nervous gestures while speaking Written message = Instruction leaflets given to patients Visual message = Demonstration of inhaler use</p> Signup and view all the answers

<p>Sender = Initiates communication Receiver = Interprets the message Message = Conveys information Context = Provides background for understanding</p> Signup and view all the answers

<p>Feedback = Asking, 'How did you understand that?' Message clarity = Clear instructions about taking medication Sender's reliability = Trustworthy pharmacist delivering information Receiver's engagement = Patient asking questions about side effects</p> Signup and view all the answers

<p>Minor bacterial infection = A small-scale infection that can be treated with antibiotics Prescription label = Instructions provided by the pharmacist for medication usage Duration of antibiotic treatment = Length of time necessary to effectively treat an infection Super-infection = An additional infection that occurs after initial treatment fails</p> Signup and view all the answers

<p>Establishing relationship = Building trust and rapport with the patient Exchange of information = Providing critical health details for decision-making Assessing health condition = Evaluating the patient's current medical status Implementing treatment = Applying medical interventions based on health assessments</p> Signup and view all the answers

<p>Stopping antibiotics early = Can lead to insufficient treatment of infection Misinterpretation of instructions = Results in incorrect medication administration Hospitalization of the baby = A possible result of antibiotic misuse Development of resistance = Caused by incomplete courses of antibiotics</p> Signup and view all the answers

<p>Giving medication for 4 days = Suggested the infection seemed resolved Following prescription label = Led to misunderstanding of medication duration Ceasing treatment when infection appeared cleared = Caused opportunity for a new infection Failing to clarify doubts = Resulted in a lack of effective communication</p> Signup and view all the answers

<p>Antibiotic = A type of medication used to treat bacterial infections Bacterial infection = An illness caused by harmful bacteria Communication process = Information exchange between professionals and patients Quality of life = A measure of a patient's overall well-being and health status</p> Signup and view all the answers

<p>Misunderstanding medication instructions = Leads to improper use of antibiotics Inadequate information exchange = Results in deficient patient care Lack of ongoing professional relationship = Can diminish patient trust Failure to evaluate treatment effects = Prevents realization of treatment success or issues</p> Signup and view all the answers

<p>Health assessment = Overview of patient's medical history and symptoms Implementation of treatment = Action taken based on medical evaluations Evaluation of treatment = Reviewing the effectiveness of applied therapies Patient education = Informing patients about their health and treatments</p> Signup and view all the answers

<p>Administering antibiotics for 4 days = Insufficient treatment duration for complete recovery Interpreting 'until all gone' literally = Led to an early cessation of medication Not clarifying treatment instructions = Increased risk of miscommunication Hospitalizing the child = A severe consequence of improper medication use</p> Signup and view all the answers

<p>Inadequate antibiotic course = May lead to re-infection or complications Patient non-compliance = Can result in ineffective treatment outcomes Miscommunication by health providers = Can cause confusion regarding medication use Super-infection risk = Increased chance of developing a secondary infection</p> Signup and view all the answers

<p>Establishing ongoing relationships = Strengthening the bond with the patient Providing necessary information = Ensuring effective treatment and care Assessing health conditions = Identifying problems needing attention Evaluating treatment effects = Determining the impact on the patient's life</p> Signup and view all the answers